Sonar Producer 8.5 is crashing with no error

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MrJAZ
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2010/10/31 19:44:20 (permalink)

Sonar Producer 8.5 is crashing with no error

I had been running Sonar 8.5 Producer with no issue.  I decided to upgrade my computer hardware and now Sonar crashes all the time.
 
My system:
AMD Phenom II 3.2 GHz Quad Core
MSI 870A-G54 Motherboard
NVidia GeForce 8600 GT
4 GB of RAM
Windows 7 Professional (32 bit)
EIDE Hard Drives
AKAI MPK25 midi keyboard
Sound cards: I have tried M-Audio Firewire 410 and E-MU 1820 running ASIO driver mode in Sonar
I unplugged all USB devices to try and issolate the problem
 
Before I upgraded my computer hardware, my system config was:
AMD Athlon 3500+ 2.2 GHZ
Asus Motherboard
NVidia GeForce 8600 GT
2 GB of RAM
Windows 7 Professional (32 bit)
EIDI Hard Drives
AKAI MPK25 midi keyboard
E-MU 1820 sound card running ASIO driver mode in Sonar
 
The old configuration worked fine.  Never crashed!  The new configuration is very unstable.
I'm starting to think that Sonar 8.5 is not compatible with my new MB and AMD Phenom II CPU. 
Yesterday I formated my HD and reloaded Windows 7 to rule out any conflicst with other software.  After installing Windows 7 I loaded up the E-MU 1820 sound card drivers.  After I got that working, I installed Sonar 8.5 Producer.  I started a test project and loaded up a couple of loops.  I pressed the spacebar to start playing and after a few seconds I pressed spacebar to stop.  Sonar crashed as soon as I hit the spacebar.  The audio stops playing, but Sonar stops responding.  This is the exact issue that I have been having with Sonar ever since I upgraded my hardware. 
I ran Windows Memory Diagnostics  to test my RAM chips and no problems were detected.  Before I whiped my system, I was running StarCraft on this machine with no issues.  Starcraft is resource intensive and the system handled it just fine.
I'm using ASIO drivers. 
 
I am out of ideas.  Let me know if you have anything I can try.
Thank you!
post edited by MrJAZ - 2010/11/01 00:46:48
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22 Replies Related Threads

    Bub
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    Re:Sonar Producer 8.5 is crashing with no error 2010/10/31 22:33:20 (permalink)
    Hi MrJAZ,

    Sorry to hear about the problems.

    There's a couple of other things people will need to know to be able to help better ... are you running Windows 7 64bit or 32bit and are you running Sonar 64bit or 32bit?

    There are a couple of problems with some plugins not running in Sonar 8.5 PE 64bit. If you have Windows 7 64bit installed you can install Sonar 32bit and all the plugins will run. The only benefit to running Sonar in 64bit is it can access more than 4GB of RAM, but you only have 2GB so it doesn't matter anyway.

    Most of the time random crashes are RAM or driver problems. I prefer the Windows Memory Diagnostics but it's always a good idea to try more than one RAM checker. MemTest86 is a free one but it takes for ever to run. Let it go all night and see if it finds anything wrong.

    Below is a link to another thread with some fine tuning tips for Windows 7. It helped me a lot.

    http://forum.cakewalk.com/tm.aspx?m=1862515&high=The+Sonar+x64%2fWindows+7+x64+Install+Tweaks+%26+Compatibility+Thread


    #2
    MrJAZ
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    Re:Sonar Producer 8.5 is crashing with no error 2010/11/01 00:46:11 (permalink)
    Thanks for the tip.  I'll  let MemTest86 run tonight. 
    I am running a 32 bit version of Windows 7.  I'll update my post to make that clear. 
    Thanks for your help!
    post edited by MrJAZ - 2010/11/01 01:30:05
    #3
    CJaysMusic
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    Re:Sonar Producer 8.5 is crashing with no error 2010/11/01 01:46:41 (permalink)
    I'm starting to think that Sonar 8.5 is not compatible with my new MB and AMD Phenom II CPU. 

    Yuor looking in the worng place. Try looking at your hardwareand it compatabilty with your new upgrades. Soanr works fine with  AMD phenom and Sonar doesnt care about mobo. Any decent modo will run sonar.
     
    Look at your hardware!!

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    #4
    Frank Haas
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    Re:Sonar Producer 8.5 is crashing with no error 2010/11/01 03:01:10 (permalink)
    I'd 1st recommend running "Prime95" to check if your system/hardware is working correctly.
    #5
    Gilly78
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    Re:Sonar Producer 8.5 is crashing with no error 2010/11/01 04:09:43 (permalink)
    Prime95 is good.  Go with a blend test for half an hour to an hour.


    My music and some guitar lessons here:

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    Bub
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    Re:Sonar Producer 8.5 is crashing with no error 2010/11/01 11:12:53 (permalink)
    CJaysMusic



    I'm starting to think that Sonar 8.5 is not compatible with my new MB and AMD Phenom II CPU. 

    Yuor looking in the worng place. Try looking at your hardwareand it compatabilty with your new upgrades. Soanr works fine with  AMD phenom and Sonar doesnt care about mobo. Any decent modo will run sonar.
     
    Look at your hardware!!
    Firefox has a built in spell checker and it's free. It automatically spell checks as you type so you don't have to click on that pesky spell check icon.

    http://www.mozilla.com/en-US/


    #7
    johnnyV
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    Re:Sonar Producer 8.5 is crashing with no error 2010/11/01 11:25:11 (permalink)
    Hey leave CJ alone, We would think it was an imposter if his spelling improved.

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    #8
    MrJAZ
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    Re:Sonar Producer 8.5 is crashing with no error 2010/11/01 15:08:56 (permalink)
    Thanks for the tip guys.  I'll try Prime95 when I get home tonight.  I'm glad no one is having problems with the Phenom chip. I'm really happy with it and don't want to get rid of it.

    I'll post the results of my test tonight.
    Thanks!
    #9
    CJaysMusic
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    Re:Sonar Producer 8.5 is crashing with no error 2010/11/01 18:30:40 (permalink)
    Firefox has a built in spell checker and it's free.

    I only used there A hole checker and guess who it flagded? (Insering no smileys)
    Cj

    www.audio-mastering-mixing.com - A Professional Worldwide Audio Mixing & Mastering Studio, Providing Online And Attended Sessions. We also do TV commercials, Radio spots & spoken word books
    Audio Blog
    #10
    Bub
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    Re:Sonar Producer 8.5 is crashing with no error 2010/11/01 21:34:41 (permalink)
    CJaysMusic

    I only used there A hole checker and guess who it flagded? (Insering no smileys)
    Cj

    "Official Training Partner of Roland by Cakewalk"

    Spoken like a true professional.
    #11
    MrJAZ
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    Re:Sonar Producer 8.5 is crashing with no error 2010/11/02 00:27:20 (permalink)
    I ran MemTest86 and all tests passed with no problems.
    I ran Prime95 for excatly 1 hour and all tests passed with no problems.

    Here are the results of Prime95:
    [Mon Nov 01 20:19:48 2010]
    Self-test 1024K passed!
    Self-test 1024K passed!
    Self-test 1024K passed!
    Self-test 1024K passed!
    [Mon Nov 01 20:34:59 2010]
    Self-test 8K passed!
    Self-test 8K passed!
    Self-test 8K passed!
    Self-test 8K passed!
    [Mon Nov 01 20:50:02 2010]
    Self-test 10K passed!
    Self-test 10K passed!
    Self-test 10K passed!
    Self-test 10K passed!
    [Mon Nov 01 21:05:25 2010]
    Self-test 896K passed!
    Self-test 896K passed!
    Self-test 896K passed!
    Self-test 896K passed!

    I walked through and did some of the fine tunning tips for Windows 7 even though I'm running a 32 bit version. 

    I started up Sonar, opened up a project and started working on it.  About 10 minutes into it, Sonar crashed.  It crashed right after I pressed spacebar to stop playing the song.  It's almost like Sonar has trouble reseting itself to the begining of the track.  I'm going to try updating my video drivers next to see if that helps.

    You guys have any other suggestions? 
    Thanks
    #12
    mysonar8
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    Re:Sonar Producer 8.5 is crashing with no error 2010/11/02 00:36:41 (permalink)

    post edited by mysonar8 - 2010/11/02 00:49:28

    SONAR 8.3 PE,HP pavilion dv7-1232nr Vista home premium 64-bit(tweaked),Edirol M-16DX,M-audio keystudio 49,1 mij hollowbody( now stolen),1 Custom SG,2 Strats,1 Fender acoustic,Yamaha YPG-635 digital piano, MXL 990 mic, sony and senhiser cans.
    #13
    CJaysMusic
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    Re:Sonar Producer 8.5 is crashing with no error 2010/11/02 01:05:18 (permalink)
    Spoken like a true professional.

    And how did your post help the original poster? Its a user to user forum to help solve the problems of the
    people who post questions and need help. Seeing you cant help the poster, you decide to do the opposite
    and pick on someone with dyslexia. Im very impressed LOL
     
    Bub, There's no room for people like you who pick on other users with disabilities.
    If you feel the need to pick on someone, this isnt the place
    Cj

    www.audio-mastering-mixing.com - A Professional Worldwide Audio Mixing & Mastering Studio, Providing Online And Attended Sessions. We also do TV commercials, Radio spots & spoken word books
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    #14
    MrJAZ
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    Re:Sonar Producer 8.5 is crashing with no error 2010/11/02 01:20:02 (permalink)
    Just updated video drivers.  Rebooted system.  Started up Sonar. Opened a project and worked on it for a little while before it crashed.

    After Sonar crashes, I open up Task Manager and it tells me that Sonar is not responding.  I can see process SONARPDR.exe and the it is taking up CPU cycles.  Between 5 and 6 cycles.  I right click on the process and select "End Process".  This causes Sonar to close but the process remains in the list of processes.   However, the process is no longer using CPU cycles.  I then select it again and select "End Process Tree".  This causes the process SONARPDR.exe to end and it is removed from the list.  I can then reopen Sonar normally.  However, I normally reboot before trying it again. 

    Anyone have any other ideas?

    #15
    Bub
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    Re:Sonar Producer 8.5 is crashing with no error 2010/11/02 10:35:16 (permalink)
    CJaysMusic



    Spoken like a true professional.

    And how did your post help the original poster? Its a user to user forum to help solve the problems of the
    people who post questions and need help. Seeing you cant help the poster, you decide to do the opposite
    and pick on someone with dyslexia. Im very impressed LOL
     
    Bub, There's no room for people like you who pick on other users with disabilities.
    If you feel the need to pick on someone, this isnt the place
    Cj


    I wasn't picking on you, I was serious but you took it the wrong way. Believe it or not, there are some people who have never heard of Firefox. The only reason I found it was the forums won't load in IE on my PC and after doing all the updates and it still didn't work, I started looking for an alternative to IE.

    Just because you have a disability doesn't give you the right to verbally abuse people, which you seem to do a lot reading your other posts. I could have reported you but didn't. PM me to continue, you're right, this is no place for this.


    #16
    mudgel
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    Re:Sonar Producer 8.5 is crashing with no error 2010/11/02 10:49:57 (permalink)
    The SONAR process hanging is sometimes indicative of a MIDI device not allowing SONAR to close. I notice you have an AKAI MPK Keyboard attached. Ytr diconnecting it and seeing how SONAR behaves.

    Have you tried lowering or raising your ASIO buffers?

    Does you system run unstable with the Firewire or USB sound card or either. Don't connect both?

    Do you know what Direwire Chipset you are running? I'm assuming its on your Mother board

    More questions to come but that will do for now.

    Mike V. (MUDGEL)

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    #17
    mudgel
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    Re:Sonar Producer 8.5 is crashing with no error 2010/11/02 10:55:03 (permalink)
    Bub


    CJaysMusic



    Spoken like a true professional.

    And how did your post help the original poster? Its a user to user forum to help solve the problems of the
    people who post questions and need help. Seeing you cant help the poster, you decide to do the opposite
    and pick on someone with dyslexia. Im very impressed LOL

    Bub, There's no room for people like you who pick on other users with disabilities.
    If you feel the need to pick on someone, this isnt the place
    Cj


    I wasn't picking on you, I was serious but you took it the wrong way. Believe it or not, there are some people who have never heard of Firefox. The only reason I found it was the forums won't load in IE on my PC and after doing all the updates and it still didn't work, I started looking for an alternative to IE.

    Just because you have a disability doesn't give you the right to verbally abuse people, which you seem to do a lot reading your other posts. I could have reported you but didn't. PM me to continue, you're right, this is no place for this.

    If you don't like the way another user expresses themselves just use the block user function and you wont be bothered by them again as their post content won't be visible to you. Its a great feature and helps you keep your cool when someone else has clearly lost theirs. Works well for me. I only have about 3 people blocked but its made a world of difference. Of the context of neigboring posts seems OK you can always reactivate the user and just read some of their individual comments.

    Mike V. (MUDGEL)

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    #18
    chulaivet1966
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    Re:Sonar Producer 8.5 is crashing with no error 2010/11/02 11:44:52 (permalink)
    I'll chime in for a bump....

    And underscore what mudgel says.
    I'm still on SPE 5.0 and use the Opcode 8port SE...yes, still works flawlessly.
    I have to turn on my midi rack power strip or Sonar won't open at all.
    If I forget and open Sonar it hangs....as soon as I turn on the midi power strip it open asap.
    I guess some other hardware device may cause a similar problem.

    EDIT: just realized that maybe my response was not as applicable as I thought....I need more coffee.

    Hope you find the culprit.


    post edited by Quazelar - 2010/11/02 11:48:57

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    #19
    MrJAZ
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    Re:Sonar Producer 8.5 is crashing with no error 2010/11/02 13:16:51 (permalink)
    Updating video drivers didn't work. 

    I have tried running without my Akai MIDI keyboard plugged in.  Same results.
    I have disabled the midi device in Sonar and disabled the control surface.  Same results.

    When I started troubleshooting this, I was running the EMU 1820.  This is not a USB soundcard, it works with a PCI card in the system.  I removed the EMU 1820 and the PCI card to see if that got rid of the problem.  I also uninstalled the drivers.  
    I installed a firewire PCI card and am now running the MAudio Firewire 410.  Same results. 

    I will try reinstalling all of the Sonar patches tonight.  Maybe it will clear something up in the registry and clear up the problem.

    #20
    Fog
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    Re:Sonar Producer 8.5 is crashing with no error 2010/11/02 13:22:46 (permalink)
    have a look at what your sharing IRQ wise, that might hold some clues.. I turn off my network card on my AMD machine.. otherwise it messes up the timing.

    you have run the rego thing in ccleaner? see if you have anything left that shouldn't be there

    http://www.filehippo.com/download_ccleaner/

    but there are logs (maybe silent ones that aren't displayed) that need looking at

    I would contact tech support also, maybe they can find out something. Since what part of what you paid for was support

    http://www.cakewalk.com/Support/contact.aspx
    post edited by Fog - 2010/11/02 13:24:05
    #21
    n0rd
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    Re:Sonar Producer 8.5 is crashing with no error 2010/11/02 15:34:48 (permalink)
    I had a similar issue with a bad VST. It would cause Sonar to crash.
    Try removing any additional VST search folders and see if Sonar still crashes.

    Options -> Global -> VST Plug-Ins -> VST Scan Folders

    For me, Sonar worked fine after this then it was a matter of finding the 'bad' .dll before adding back the VST search folders.


    Question: Did you use the M-Audio 410 on the old system without any issues or did you only use the E-mu?

    #22
    MrJAZ
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    Re:Sonar Producer 8.5 is crashing with no error 2010/11/21 03:11:03 (permalink)
    I found the problem!!!!
    It turns out the problem was caused by a combination of motherboard and brand of RAM.  I learned that the MSI 870A-G54 Motherboard has stability problems with Corsair RAM. 
    The problem was extremely hard to troubleshoot because the RAM didn't show any issues when I ran MEMTest86 and Prime95.  However, a few days ago, I started getting errors in other programs and my machine started bluescreening.  I ran MEMTest86 and this time it found errors right away.  I took the RAM back to Fry's and they told me that lots of customers have been having stability issues with this RAM when using the MSI 870 motherboard.  It is also unstable with some Asus boards.  They recommended I go with Patriot RAM.  I swapped out the RAM and Sonar is no longer crashing!
    I can finally get back to work on some projects!!!  Thanks again for your help! 

    JAZ
    #23
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