NI is the worst.......

Just a quick follow-up FYI:

had to download new 'dis'Service Center, password didn't work, proof they know they're inconveniencing people?...... you don't need to log in to download SC!....ran update, updated itself one MORE time, then finally opened.....need to log in with Chris' account, which I don't have........


I'm just saying.........

The first time I installed the service center it ran a pretty long loop of updating.  I thought it had hung up, so I ended the program, and restarted my computer.  It was fine after that.  I actually really like their service center.  It's easy to get updates for their products and activate things.

Hi there.

I ordered GR4 Pro on 30th November and still haven't received it.

I was sent my invoice on 9th December which contained the name of the carrier shipping it (no tracking details). I contacted them via email just before New Year. Although they acknowledged this and gave a Ticket Number, they haven't dealt with the matter.

Due to this being a Paypal purchase, I have until next Friday to dispute the transaction otherwise I could potentially lose my 89.00 Euros. However, I see no reason why it can't be resolved if my GR4 went missing in transit as I'm certain NI could simply lock the product which may have gone astray and then resend a new one.

Regarding service center. I've installed it on two machines and it seemed to update 4 times in a row before happily moving on. I had a theory that the number of times it updated may depend on what version is being installed on your machine, this being relative to the amount of times NI have updated it since it was printed to the CD used for the initial installation. Who knows?

<edit> My Guitar Rig Pro Arrived today after 42 days. About bloody time. I suppose I'll have to give NI the benefit of the doubt due to the snow which cursed the UK and the EU in December. Thought I'd update just to be fair.</edit>


Regards

Stewart

WIN XPPRO SP# 32 bit core 2 DUO  2.13

Komplet 6, B4I,I GR2,3,4 Akoustik, Kore 2 H/W ans S/W Garritan , ETC
never a problem authorizing libraries, software , or updating the service center

too much disparity with users complaining about the NI service center to put a finger on it

Anubis

Tweeg


...I actually really like their service center.  It's easy to get updates for their products and activate things.

ditto

It works pretty well and NI are pretty flexable about licencing, none of the "three strikes and your out" systems some companies use.  Of course I prefer the the way Cakewalk trusts the customer but NI's system is one of the more reasonable ones in my book.  I habitually run service centre every few weeks to check for updates, which I find a nice feature.
 
However I did have a problem a few years ago when service centre insisted B4 II was already regesterd on my PC, but B4 II insisted it was not. After deciding NI email support was a total wast of time the issue was quickley resolved on the telephone.
 

Rbh


I had a difficult time with service center a few years back when it was a new way of working for NI. I have about a dozen Items registered through NI at this point and it's worked pretty flawless for over a year now for me.I've added maybe a half dozen packages in that time. Maybe you should start with a full uninstall - reboot - fresh down load and install again. The biggest problem I run into is usually remembering the log on stuff.

This was on a completely FRESH install... I got it to work already, by having to log in to my account and downloading the newest dis'service' center..

eikelbijter


  Gets in endless loop of 'updating' itself.

the solution for me was to reboot and then it was fine.

eikelbijter

Rbh


Glad you got it working, I can't say that there is anything virtuous about ANY companies method of copy protection that involves getting their authorization or permission  ( if you will ) to use a product that you've basically paid for up front. The whole state of the typical EULA is a very bad practice for all consumers in my opinion.

Couldn't agree more.... I can't believe people think it's acceptable for any company to require you to ask for permission to install software you paid for...

Rico

although I also agree,  it's still way better than a dongle.  I prefer just putting in a serial number and being done with it.

eikelbijter

Rbh


I had a difficult time with service center a few years back when it was a new way of working for NI. I have about a dozen Items registered through NI at this point and it's worked pretty flawless for over a year now for me.I've added maybe a half dozen packages in that time. Maybe you should start with a full uninstall - reboot - fresh down load and install again. The biggest problem I run into is usually remembering the log on stuff.

This was on a completely FRESH install... I got it to work already, by having to log in to my account and downloading the newest dis'service' center..

You don't even need to do that. All you needed to do was download the latest version that's here:
http://co.native-instruments.com/index.php?id=freeupdates#NI_Service_Center
 
If you update more than twice or if you get stuck in an endless loop with the Service Center, you're using a very old version that's still packaged with some of the installers for some unknown reason.
 
As for the Service Center goes, I love it. I've had one issue with a Service Center release version, which was due to a beta not uninstalling completely.
 
ew