Helpful ReplyCakewalk.com DNS issue [seems permanently resolved now!]

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Sanderxpander
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March 04, 14 11:54 AM (permalink)

Cakewalk.com DNS issue [seems permanently resolved now!]

Hi, I'm no IT guy so excuse the title if it's wrong but I seem to have an issue reaching Cakewalk Forums and even Cakewalk.com
 
When I try on my iPad and laptop, I get a page filled with ads, looking like one of those webhosting offer sites (register this domain name now etc).
 
Strangely, I had the page still open on my phone and it's working fine there. I was able to post a reply, refresh the page and make this thread. They're all three on the same network (in The Netherlands btw). That leads me to think Cakewalk.com changed IP and didn't register properly at the DNS, or something. Again, more a persistent googler/DIYer than an IT guy.
 
It would be pointless to ask if others were having troubles because they wouldn't be able to post replies if they did. So I'm basically hoping the bakers might see this and flick a switch somewhere...
post edited by Sanderxpander - March 05, 14 4:26 AM
#1
Guitarmech111
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Re: Cakewalk.com DNS issue? March 04, 14 11:57 AM (permalink)
add the www and see if that makes a difference. There may also be some adware involved.

Peace,
Conley Shepherd
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#2
Sanderxpander
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Re: Cakewalk.com DNS issue? March 04, 14 12:02 AM (permalink)
Aaaaaaand now it's back, with no change on my part.
I thought of adware (even though I usually know how to avoid it), but my iPad did the exact same thing.
 
Anyway, I'll mark the thread solved. Sorry for the fuss.
#3
bobletteross
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Re: Cakewalk.com DNS issue? March 04, 14 12:03 AM (permalink)
Yeah Sander,
 
I was having trouble this morning at home. Cake is wrestling with some thing weird, ganing control and loosing it...we'll see who wins!
 
Now it seems to be Cake on top, at least at this moment so I can post this.
#4
Combo
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Re: Cakewalk.com DNS issue? March 04, 14 12:05 AM (permalink)
I've been have this problem too and saw posts on the 'home recording' forum asking if the domain name had been stolen so realised others were also experiencing problems.   Basically any search on 'cakewalk' or attempt to access any part of the www.cakewalk site was being redirected to a domain name seller, and images wouldn't show in emails from CW.  
 
I tried ringing CW customer services to see if there was an acknowledged problem but it was closed.
 
EDIT - still happening if I put www.cakewalk.com  in the url line.

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#5
Sanderxpander
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Re: Cakewalk.com DNS issue? March 04, 14 12:11 AM (permalink)
Yeah it's being weird again /sigh.
I'll change the thread title again, haha
At least it's not just me, thanks guys!
 
I hate these spam dudes and their ilk. I honestly wonder if anyone actually ever clicks on their ads and buys anything.
#6
Guitarmech111
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Re: Cakewalk.com DNS issue? March 04, 14 12:30 AM (permalink)
probably that black magic mantra screaming hacker that was on earlier. :)

Peace,
Conley Shepherd
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#7
Ryan Munnis [Cakewalk]
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Re: Cakewalk.com DNS issue? March 04, 14 12:32 AM (permalink) ☄ Helpfulby lawp March 04, 14 12:38 AM
Hi Guys,
 
Our DNS went down for about 20 mins this morning. It should resolve itself as the update spreads worldwide. Sounds like some of you are experiencing the after effects of it. This isn't related to any malware or spammers.
 
As a troubleshooting step in the meantime, if you want to flush your DNS cache you can run the following in Command Prompt:
 
ipconfig -flushdns
 
Sorry for the trouble guys.
 
-Ryan

Ryan Munnis
Cakewalk
#8
Rodan
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Re: Cakewalk.com DNS issue? March 04, 14 12:41 AM (permalink)
That was me on the home recording forum, trying to find out if I was the only one affected.  I sent an email to the Gibson.com webmaster too, (just in case they didn't know what was going on either...)
 

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#9
Sanderxpander
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Re: Cakewalk.com DNS issue? March 04, 14 12:47 AM (permalink)
Thanks for the confirmation Ryan! Good to know you guys are aware of the issue at least.
I tried flushing my dns before already (should've said that) and just did it again, no effect.
 
I didn't take into account it would take time for worldwide DNSs to incorporate the new location. Hope it will fix itself soon then! Kinda puzzled my phone has no issues.
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Ham N Egz
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Re: Cakewalk.com DNS issue? March 04, 14 4:55 PM (permalink)
Ryan Munnis [Cakewalk]
Hi Guys,
 
Our DNS went down for about 20 mins this morning. It should resolve itself as the update spreads worldwide. Sounds like some of you are experiencing the after effects of it. This isn't related to any malware or spammers.
 
As a troubleshooting step in the meantime, if you want to flush your DNS cache you can run the following in Command Prompt:
 
ipconfig -flushdns
 
Sorry for the trouble guys.
 
-Ryan


Well the Spammers are back in the CH...
 
 
and as an aside ther forum works in IE8 but NOT FF, no matter what I do, including re-install FF, repair, rinse and repeat...

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Ham N Egz
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Re: Cakewalk.com DNS issue? March 04, 14 4:56 PM (permalink)
Sanderxpander
Thanks for the confirmation Ryan! Good to know you guys are aware of the issue at least.
I tried flushing my dns before already (should've said that) and just did it again, no effect.
 
I didn't take into account it would take time for worldwide DNSs to incorporate the new location. Hope it will fix itself soon then! Kinda puzzled my phone has no issues.


were you on your home wireless network with your phone OR your cellular providers data?Probably two different DNS provider settings..

Green Acres is the place to be
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#12
scook
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Re: Cakewalk.com DNS issue? March 04, 14 4:57 PM (permalink)
musicman100

 
and as an aside ther forum works in IE8 but NOT FF, no matter what I do, including re-install FF, repair, rinse and repeat...


If FF is FireFox 27.0.1, this reply was made using it.
#13
Splat
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Re: Cakewalk.com DNS issue? March 04, 14 5:03 PM (permalink)
Could Cake please delete this thread (been reported for a while now):
http://forum.cakewalk.com/black-magic-specailist-baba-in-mumbai-918233520921-puneahemdabadchennaibanglore-m2999567.aspx
 
At MusicMan please delete your cache and your cookies in FF. It might be some firefox addon in the way as well..
 
Otherwise please specify what "works" means or better still tell us what the specific issue is.
 
Thanks...

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Ham N Egz
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Re: Cakewalk.com DNS issue? March 04, 14 5:09 PM (permalink)
CakeAlexS
Could Cake please delete this thread (been reported for a while now):
http://forum.cakewalk.com/black-magic-specailist-baba-in-mumbai-918233520921-puneahemdabadchennaibanglore-m2999567.aspx
 
At MusicMan please delete your cache and your cookies in FF. It might be some firefox addon in the way as well..
 
Otherwise please specify what "works" means or better still tell us what the specific issue is.
 
Thanks...


 
Ok Alex..

have flushed DNS ,
removed all cookies and history from FF
restarted with all add ons removed on FF
rebooted my PC
re-installed  FF
..what I mean by not works is that I can copy the correct URL from IE and paste it into the FF url box, and get a rediredt to the DNS placeholder page
I can type manually the correct URL into FF and still receive a redirect
my FF is 27.0.1
I am sure I will find the solution eventually
 
 SEEMS RESOLVED:
I selected Web Developer Network in an attempt to troubleshoot, and when asked to refresh the page . hitting F5 brought up this page ...
 
 

Green Acres is the place to be
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#15
Skyline_UK
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Re: Cakewalk.com DNS issue? March 04, 14 5:11 PM (permalink)
I've had this problem for hours, only just managed to get here.  I don't know if it will do it again, so here's a post that I may not be able to follow up on!
 
Other forums suggested flushing DNS (didn't have an effect) and my caches (no effect either). I had the problem on my desktop and also my laptop, so I came to the conclusion CW had not paid their domain renewal, hence the diversion to a parked domain site.  Not it seems that the propagation of the correction has taken a few hours to work.  We'll see when I try to log on again in a while....

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Sanderxpander
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Re: Cakewalk.com DNS issue? March 04, 14 5:15 PM (permalink)
musicman100
Sanderxpander
Thanks for the confirmation Ryan! Good to know you guys are aware of the issue at least.
I tried flushing my dns before already (should've said that) and just did it again, no effect.
 
I didn't take into account it would take time for worldwide DNSs to incorporate the new location. Hope it will fix itself soon then! Kinda puzzled my phone has no issues.


were you on your home wireless network with your phone OR your cellular providers data?Probably two different DNS provider settings..

All three were on my work's wifi, that's what was so weird. I use Opera on my phone and even checked if their "turbo" proxy system was in use but I had it set to always off. The only thing I can imagine is that because I still had a working page open there, Opera remembers the (correct) IP and addresses it directly unless it can't be found. It's fine now on all my devices by the way, and I'm off to bed so I'll change the title again to something more mellow.
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Splat
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Re: Cakewalk.com DNS issue? March 04, 14 5:59 PM (permalink)
Skyline_UK
I've had this problem for hours, only just managed to get here.  I don't know if it will do it again, so here's a post that I may not be able to follow up on!
 
Other forums suggested flushing DNS (didn't have an effect) and my caches (no effect either). I had the problem on my desktop and also my laptop, so I came to the conclusion CW had not paid their domain renewal, hence the diversion to a parked domain site.  Not it seems that the propagation of the correction has taken a few hours to work.  We'll see when I try to log on again in a while....




They changed offices, and maybe they changed servers. Update of DNS can take anything from 1 hour to 48 hours.
I still think they are secretly in Russia.

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Splat
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Re: Cakewalk.com DNS issue? March 04, 14 6:03 PM (permalink)
musicman100
..what I mean by not works is that I can copy the correct URL from IE and paste it into the FF url box, and get a rediredt to the DNS placeholder page
I can type manually the correct URL into FF and still receive a redirect
my FF is 27.0.1
I am sure I will find the solution eventually
 
 SEEMS RESOLVED:
I selected Web Developer Network in an attempt to troubleshoot, and when asked to refresh the page . hitting F5 brought up this page ...



Assuming it wasn't a pasting error (such as a line break in the browser) and it is now working it probably was a caching issue within Firefox or a cookie that needed expiring.

Sell by date at 9000 posts. Do not feed.
@48/24 & 128 buffers latency is 367 with offset of 38.

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