Avid / M-audio support
My Delta 44 soundcard bit the dust some time last year. I needed to get some work done so I bought a new soundcard right away and then decided to open a support ticket to try to get my D44 card repaired. I did that and had exchange back and forth with support. the last thing they told me to do was to uninstall the drivers, remove the card, reinstall the drivers and the card. well - I didn't have time to do that so I let the ticket close before I could get to it.
so I have some time now to work on this, so I thought I'd do the task and re-open the ticket. I did what they wanted and went to reopen the ticket to tell them it didn't solve the problem (I knew it wouldn't - this is a hardware issue).
ok - I can't reopen the ticket because it's been more than 25 days. fine. I'll open a new ticket and go thru their process again so that I can get this sent in and repaired.
wrong! Avid now requires you to purchase an "Avid Support Code" - minimum of $30 for 15 minutes!!!
so I would have to pay for support AND pay for the repair. forget it! the card is not worth that much! I guess it's just trash!
[/rant]