X1b, Please Post Responsibly!

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crandallwarren
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2011/03/21 19:36:19 (permalink)

X1b, Please Post Responsibly!

I know that a lot of people share this view:

I feel that it is irresponsible as a consumer and a member of this community to download a new patch and within one day of using it go straight to the public forum with nothing but grievances. As I recall, when I first installed X1a there were many elements that at first seemed like bugs and were actually new features that I didn't understand yet.

In time, I had to actually... crack the manual. And once I did, 99% of the issues I was having were not only reversed, but drastically improved from 8.5.3. But the internet isn't erasable. Once it's out here, it's out here forever.

So Here's my view:

I love Cakewalk. I love Sonar X1. I want to be able to get updates and support for a long time to come. I would hate to see an amazing, innovative company like this one driven out of business because the next generation of users come onto this forum and see nothing but negative comments that couldn't possibly have had time to mature, or attempt to be resolved in a single day.
(Anybody remember an awesome piece of software called Gigastudio?)


Furthermore, if you were experiencing crashes, etc in X1a due to a hardware issue in your system, you're probably going to experience similar problems in X1b. The engineers at Cakewalk can fix that.

I myself have had nothing but good experiences with X1a and I look forward to reporting back on X1b, after I've given it a adequate amount of time to show me what it really is.

If you feel this way too, say so here! So that everyone, including the Cakewalk engineers who work their asses off for this, can see it.


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    Twigman
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    Re:X1b, Please Post Responsibly! 2011/03/21 19:40:15 (permalink)
    crandallwarren
      see nothing but negative comments that couldn't possibly have had time to mature, or attempt to be resolved in a single day.


    When one of your top 3 bugs demonstrates the exact same behaviour and has not been addressed then it's had plenty of time to 'mature' - it's been SUBMITTED TO DEVELOPMENT for over a month....

    Is it whiskey?

    Is it cheese?

    How long does it take to mature a bug?

    Will it change over time?

    Get real - if the bugs aren't fixed of course folk are going to complain.




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    #2
    HumbleNoise
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    Re:X1b, Please Post Responsibly! 2011/03/21 19:45:03 (permalink)
    I totally get the spirit of your post Crandall and would love to see the tenor of the posts stay cool calm and objective but - it ain't gonna happen. Sometimes it's better to let the fur fly and sort it out in a couple of weeks.

    Oh, And there will be some who will need to post their grievance in pretty much every thread - it's the nature of the beast.
    post edited by HumbleNoise - 2011/03/21 19:46:19

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    ba_midi
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    Re:X1b, Please Post Responsibly! 2011/03/21 19:50:18 (permalink)
    I get the spirit of the post too -- but people have a right to express their experiences (good and bad) and bring them up for discussion.  If nothing else, to receive help.

    I don't see why there is a need to curtail such expression.

    The OP states he has had good experience with X1.   What if he didn't?  Would he not want to come and express this?

    Let's also have compassion for those who may struggle with a product.


    post edited by ba_midi - 2011/03/21 19:51:27

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    #4
    MNorman
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    Re:X1b, Please Post Responsibly! 2011/03/21 20:09:58 (permalink)
    Guess I understand both sides of this argument discussion.  This IS an appropriate place to air grievances.  But I believe there's a civil way to air grievances.  As a programmer, I close down, as any human being would, when an observation on my software starts with "YGTBSM, what the h*** were you thinking?".  And folks should not be attacked for differing views or experiences, I feel.  Sometimes around here I feel like I've stepped into my favorite club for a beer and light dinner, only to see a bar brawl in full progress, flying chairs and all.  Most people here are (in my experience) here to learn and broaden their perspective.  Personal attacks diminish us all.  In my humble opinion...

    X1b installed.  Installation straight forward.  Simple tests, no crashes.  Seems stable, rock solid.  Fireface UFX coming Wednesday, more tests then.  Then working on motivation to pick up the new music again, and move on...
    #5
    Somerset
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    Re:X1b, Please Post Responsibly! 2011/03/21 20:21:57 (permalink)
    What irritates me are posts that appear to lack credibility and not made in good faith (trollish behavior etc). Especially when the poster refuses to accept any advice or help. Other than that - go for it with reports of genuine bugs/gripes. I agree with the O/P sentiment in that some reasonable balance needs to be maintained.
    #6
    John
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    Re:X1b, Please Post Responsibly! 2011/03/21 20:22:09 (permalink)
    The spirit is willing the mouse is weak. 







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    trimph1
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    Re:X1b, Please Post Responsibly! 2011/03/21 20:25:39 (permalink)
    I say let the fur fly where it may...if one puts out a product that is buggy and then finds that some of the bugs are still there, even if they were patched...we need to hear it.

    The space you have will always be exceeded in direct proportion to the amount of stuff you have...Thornton's Postulate.

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    #8
    rbowser
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    Re:X1b, Please Post Responsibly! 2011/03/21 20:34:46 (permalink)
    I understand what you're saying, Crandall.  I've been so Not a fan of X1 that I haven't been using it, having stuck with 8.5. 

    But now that X1b is here, I've downloaded and installed, and in the brief time I've looked into it, I can see there are improvements. 

    I'll take my time, work with it as time permits, and if I have questions to ask, then I'll post about it.  But it's far too early for me to say anything .

    I can see that it was Very Important for a number of folks to ZOOoooom on to the Forum as fast as they could to give their impressions, some people posting within Minutes of downloading apparently - as if what They think and have to say is of extreme and urgent importance.  You can almost hear the huffing and puffing as they run in to whip out their premature observations.  I don't see how some people have spent any time with X1b yet, they're so busy typing away on here - it's kinda crazy.  "OH yeah mon, we're just waiting with bated breath to hear what YOUUuu think." 

    If the need arises, I'll post questions in due course.  I hope X1b is faboo so I can start actually using it.  If I find it un-faboo, I'm still perfectly happy with 8.5.

    Randy B.
    post edited by rbowser - 2011/03/21 20:35:47

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    Kroneborge
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    Re:X1b, Please Post Responsibly! 2011/03/21 21:23:53 (permalink)

    I had to actually... crack the manual


    That was probably my biggest gripe about X1 (aside from the crashes) is that they took an intuitive program that I hardly ever had to use the manual, and turned it into one where I was scratching my head every 5 mintues trying to figure out how to do something that I had been doing for years.




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    cincyjack
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    Re:X1b, Please Post Responsibly! 2011/03/21 21:39:31 (permalink)
    Forum control freaks unite!
     
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    #11
    chuckebaby
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    Re:X1b, Please Post Responsibly! 2011/03/21 21:45:24 (permalink)
    rbowser


    I understand what you're saying, Crandall.  I've been so Not a fan of X1 that I haven't been using it, having stuck with 8.5. 

    But now that X1b is here, I've downloaded and installed, and in the brief time I've looked into it, I can see there are improvements. 

    I'll take my time, work with it as time permits, and if I have questions to ask, then I'll post about it.  But it's far too early for me to say anything .

    I can see that it was Very Important for a number of folks to ZOOoooom on to the Forum as fast as they could to give their impressions, some people posting within Minutes of downloading apparently - as if what They think and have to say is of extreme and urgent importance.  You can almost hear the huffing and puffing as they run in to whip out their premature observations.  I don't see how some people have spent any time with X1b yet, they're so busy typing away on here - it's kinda crazy.  "OH yeah mon, we're just waiting with bated breath to hear what YOUUuu think." 

    If the need arises, I'll post questions in due course.  I hope X1b is faboo so I can start actually using it.  If I find it un-faboo, I'm still perfectly happy with 8.5.

    Randy B.


    rbowser..great to hear man..i thought for awhile we might be losing you..i know you were frustrated before the patch but hung in tough..im glad to see a good story comeout of this right now..the point the op brings up that i agree with is..this patch hasnt been out for 24 hours yet and people are blowing out post that are hateful..i say let them air it out..they need to..but to them same people..give it a chance..like twig..is it a brand new part you tried v-vocal on..or a project from previous x1b..cause if its a project that wasnt done in x1b and your trying to test a clip out..try and record a new piece first..if it is a new piece,my apologys and im wishing the best for you sir

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    Fernando
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    Re:X1b, Please Post Responsibly! 2011/03/21 21:52:05 (permalink)
    Crandall,

    Perhaps you want to forum to be like a freakin' infomercial?  Have you seen how boring these things are when everyone praise a product and totally agree with each other?

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    Frank Haas
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    Re:X1b, Please Post Responsibly! 2011/03/22 03:06:02 (permalink)
    The engineers at Cakewalk can fix that

    I guess that's a typo
     
    I feel that it is irresponsible as a consumer and a member of this community to download a new patch and within one day of using it go straight to the public forum with nothing but grievances

    I feel that it is irresponsible as a consumer...going to a public forum with nothing but love
    think about it,.. what will be of more help for a user.. a working daw or a partly working daw ?
     
    I love Cakewalk. I love Sonar X1. I want to be able to get updates and support for a long time to come.

    see above,.. and.. yes it seems that you'll get updates and support for a very long time to come !
     
    In time, I had to actually... crack the manual. And once I did, 99% of the issues I was having were drastically improved

    now is the cup half empty or half full ?
    sonar x1 was the 1st software where I had to use the manual as well (after using Sonar extensively from Vers. 4 on!) Wouldn't that be an issue right from the start ?
    I wouldn't care for 1% of issues.. but the way I use Sonar the issues have a much higher percentage in my workflow.
     
    If you feel this way too, say so here

    sorry I wasn't invited,.. but I didn't want to start an anti-x1b-thread on the 1st day.. I don't think that would have been responsible..
     
    #14
    chrisharbin
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    Re:X1b, Please Post Responsibly! 2011/03/22 03:38:26 (permalink)
    Is it my imagination, or did they put a little time and effort into the narrow console view labeling?

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    mudgel
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    Re:X1b, Please Post Responsibly! 2011/03/22 04:18:23 (permalink)
    It was the first thing I looked for. Yay!

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    Bristol_Jonesey
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    Re:X1b, Please Post Responsibly! 2011/03/22 05:11:36 (permalink)
    I feel that it is irresponsible as a consumer and a member of this community to download a new patch and within one day of using it go straight to the public forum with nothing but grievances


    I disagree.

    I feel it's the consumers DUTY to make the forum populus aware of ANY and ALL problems experienced.

    1 - Why else would this forum exist
    2 - How else can problems be solved
    3 - Without this type of feedback, Cakewalk would be under the illusion that everything in the garden is rosy. No more bug fixes.

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    LJB
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    Re:X1b, Please Post Responsibly! 2011/03/22 05:51:36 (permalink)
    crandallwarren


     I love Cakewalk. I love Sonar X1. I want to be able to get updates and support for a long time to come. I would hate to see an amazing, innovative company like this one driven out of business because the next generation of users come onto this forum and see nothing but negative comments that couldn't possibly have had time to mature, or attempt to be resolved in a single day.
    (Anybody remember an awesome piece of software called Gigastudio?)






    Warren, I agree that things get a little out of hand sometimes,and that people forget their manners,  but don't think only new users are complaining. I started on Cakewalk 3.4, and frankly, I am not willing to load X1 (which I was one of the first to purchase) onto my system until the reports are MUCH more positive. And how are we to make judgments about a product if users tippy-toe around issues on this forum?
    I run a professional studio and can not afford the embarrassment of the kind of issues people have been reporting. Saying that X1 is fine because a minority percentage reports NO issues is a just not true. I WANT X1 to be right - I WANT CW to survive so I can be right about supporting it all these years, but right now its just not ready for me. Even 8.5.3 let me down DEARLY three weeks ago, and I lost SERIOUS future work from the BBC because of it. I am still waiting fro the CW to explain what happened - and they can't. So what do I do? Change to PT or some other DAW? I was the one of the first to defend the new build when X1 came out, but there comes a time when the product has to shape up or get recalled.
    Hopefully the latter won't be the final ruling...

    My solution to the bad PR is that CW make this forum invisible to anyone who has not registered their product. Simple.

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    g_randybrown
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    Re:X1b, Please Post Responsibly! 2011/03/22 09:55:35 (permalink)
    Somerset


    What irritates me are posts that appear to lack credibility and not made in good faith (trollish behavior etc). Especially when the poster refuses to accept any advice or help. Other than that - go for it with reports of genuine bugs/gripes. I agree with the O/P sentiment in that some reasonable balance needs to be maintained.

    +1

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    n0rd
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    Re:X1b, Please Post Responsibly! 2011/03/22 14:56:41 (permalink)
    Twigman

    Get real - if the bugs aren't fixed of course folk are going to complain.
    +1

    trimph1

    if one puts out a product that is buggy and then finds that some of the bugs are still there, even if they were patched...we need to hear it.
    +1

    Frank Haas

    I feel that it is irresponsible as a consumer and a member of this community to download a new patch and within one day of using it go straight to the public forum with nothing but grievances
    I feel that it is irresponsible as a consumer...going to a public forum with nothing but love
    think about it,.. what will be of more help for a user.. a working daw or a partly working daw ?
    +1
    Bristol_Jonesey

    I feel it's the consumers DUTY to make the forum populus aware of ANY and ALL problems experienced.

    1 - Why else would this forum exist
    2 - How else can problems be solved
    3 - Without this type of feedback, Cakewalk would be under the illusion that everything in the garden is rosy. No more bug fixes.
    +1


    #20
    jrfrogers
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    Re:X1b, Please Post Responsibly! 2011/03/22 18:36:30 (permalink)
    I agree 100%. Cakewalk and Cakewalk users both want a great product. Let's work together toward that. It is helpful to take a enough time to see if something is a 1) bug, 2) an isolated problem due to your specific configuration of both hardware and any software you have installed, or 3)  the user does not fully understanding how a feature is to be used.

    If you think something is indeed a bug (the software is not working as intended), present that back to Cakewalk keeping in mind both you and Cakewalk want the bug fixed.
    #21
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