X1 can't find Help file

Author
Post
Essentials Only Full Version
gmp
Max Output Level: -70 dBFS
  • Total Posts : 1033
  • Joined: 2003/11/08 04:14:02
  • Location: Nashville, TN
  • Status: offline
2011/06/25 19:24:28 (permalink)

X1 can't find Help file

I have X1b installed and Sonar can't find the Help file and gives this error message"Failed to launch help". Has anyone had this happen? Any suggestions on fixing it?. I have 8.53 and 8.31 also installed and I migrated preferences during install.

Gerry Peters
Midi Magic Studio
http://gprecordingstudio.com/
Album Productions and Songwriter Resources
Cakewalk By Bandlab, Platinum 64 + 32 bit, Studiocat AsRock Z97 motherboard, Haswell CPU 4790k @ 4.4GHz, RAM 16GB DDR3/1600, Windows 10 Pro all updates including optional, MOTU AVB Ultralite sound card/Midi interface/Dig mixer, onboard Video HD4600. Midisport 2x2 midi interface, Vienna Instruments, Ivory II piano, Komplete 9, Superior drummer. 5 HD's - OS drive 250GB SSD, Samples drive 1 500GB SSD,  3 data HDs - total of 6.5T
#1

4 Replies Related Threads
    sharpdion23
    Max Output Level: -75 dBFS
    • Total Posts : 784
    • Joined: 2009/04/26 18:07:59
    • Location: Vancouver, BC
    • Status: offline
    Re:X1 can't find Help file 2011/06/26 00:16:50 (permalink)
    Can you find the help file in your drive?

    Win7 pro 64bit*SonarX1 PE 64 bit* AMD Athlon(tm)64 X2 Dual Processor 6000+ 3.00 Ghz* 4GB Ram* 232GB HD* Cakewalk MA-15D* SPS-66 FireWire

    Owner of Sonar 6 Studio* Sonar 7 PE * Sonar 8.0 PE * Sonar 8.5.3 PE * Sonar X1 PE *

    Link to upload Screens: http://forum.cakewalk.com/tm.aspx?m=1592276


    A lot of people are afraid of heights. Not me, I'm afraid of widths.
    #2
    gmp
    Max Output Level: -70 dBFS
    • Total Posts : 1033
    • Joined: 2003/11/08 04:14:02
    • Location: Nashville, TN
    • Status: offline
    Re:X1 can't find Help file 2011/06/26 00:28:03 (permalink)
    sharpdion23


    Can you find the help file in your drive?


    Yes it's in the prog files/cakewalk/X1 directory.
    I used the default directory assignments. I even copied the help file and put it in a few other likely places like doc and settings. The file opens just fine

    When I installed X1, I installed each version until X1b and then I chose to launch the app for the first time.

    Gerry Peters
    Midi Magic Studio
    http://gprecordingstudio.com/
    Album Productions and Songwriter Resources
    Cakewalk By Bandlab, Platinum 64 + 32 bit, Studiocat AsRock Z97 motherboard, Haswell CPU 4790k @ 4.4GHz, RAM 16GB DDR3/1600, Windows 10 Pro all updates including optional, MOTU AVB Ultralite sound card/Midi interface/Dig mixer, onboard Video HD4600. Midisport 2x2 midi interface, Vienna Instruments, Ivory II piano, Komplete 9, Superior drummer. 5 HD's - OS drive 250GB SSD, Samples drive 1 500GB SSD,  3 data HDs - total of 6.5T
    #3
    lorneyb2
    Max Output Level: -58.5 dBFS
    • Total Posts : 1667
    • Joined: 2007/04/26 04:02:10
    • Location: Saskatchewan, Canada
    • Status: offline
    Re:X1 can't find Help file 2011/06/26 03:27:08 (permalink)
    Have you done a reboot since you installed just in case it is not picking up some registry items?

    Sonar Platinum 64bit, Win 8.1 Pro 64bit,  Quad Core 3.2GHz,  16G ram, Edirol FA 101, Nvidia
    EW (Platinum Orchestra, Hollywood Strings, Pianos, Gypsy, Fab 4, Ministry of Rock,Choirs, etc)
                     
    #4
    gmp
    Max Output Level: -70 dBFS
    • Total Posts : 1033
    • Joined: 2003/11/08 04:14:02
    • Location: Nashville, TN
    • Status: offline
    Re:X1 can't find Help file 2011/06/26 10:11:58 (permalink)
    lorneyb2


    Have you done a reboot since you installed just in case it is not picking up some registry items?


    I did a few reboots with the same problem. Yet I just did a fresh reboot and now it's finding Help. Other days it couldn't find Help also. Next time I'll just reboot.

    Since X1 has crashed a lot, I've done many reinstalls. So maybe after a crash it has a difficult time finding Help. Unfortunately for me X1 has been the most unstable version since Pro Audio 7.0 more than a decade ago.

    Gerry Peters
    Midi Magic Studio
    http://gprecordingstudio.com/
    Album Productions and Songwriter Resources
    Cakewalk By Bandlab, Platinum 64 + 32 bit, Studiocat AsRock Z97 motherboard, Haswell CPU 4790k @ 4.4GHz, RAM 16GB DDR3/1600, Windows 10 Pro all updates including optional, MOTU AVB Ultralite sound card/Midi interface/Dig mixer, onboard Video HD4600. Midisport 2x2 midi interface, Vienna Instruments, Ivory II piano, Komplete 9, Superior drummer. 5 HD's - OS drive 250GB SSD, Samples drive 1 500GB SSD,  3 data HDs - total of 6.5T
    #5
    Jump to:
    © 2024 APG vNext Commercial Version 5.1