[Resolved] Problems with the problem reporter

1     I am not receiving any of the emails sent out by the problem reporter

2     I am unable to view the status of an existing problem report - I enter the email and CWBRN number, a bit of code runs then returns me to the screen where you put in the email and CWBRN number.


Why do CW make it so difficult to follow up reported problems?


Not sure how to report this problem as the problem reporter only seems to be for product......and doesn't appear to work either.

I've just reported something and also checked the status of a previous report (as in, within the last ten minutes) and both of those things worked fine for me.

The behaviour you describe - it just going straight back to the page you put the CWBRN number into - is what happens if you type the number in incorrectly.

John T


I've just reported something and also checked the status of a previous report (as in, within the last ten minutes) and both of those things worked fine for me.

The behaviour you describe - it just going straight back to the page you put the CWBRN number into - is what happens if you type the number in incorrectly.

I know I haven't typed it incorrectly

JohnI've just reported something and also checked the status of a previous report

Do tell, Mr. T. What issues are you finding? Don't worry, we won't think you're whining. 

Well... I'm not presently of the view that this forum is any use whatsoever for discussing problems. There are too few people here with a genuine interest in solutions, as far as I can see. So I'd rather take it up with the Cakewalk staff, who have responded promptly and helpfully to other issues I've raised.

Twigman

Ryan Munnis [Cakewalk
]

Twigman


1     I am not receiving any of the emails sent out by the problem reporter

2     I am unable to view the status of an existing problem report - I enter the email and CWBRN number, a bit of code runs then returns me to the screen where you put in the email and CWBRN number.


Why do CW make it so difficult to follow up reported problems?


Not sure how to report this problem as the problem reporter only seems to be for product......and doesn't appear to work either.

This is just bad timing.

We JUST checked in some changes for some changes behind the scenes to make things better. Seriously, this is what we did on our lunch break.

Twigman, it looks like your report didn't go through. I'm really sorry, you'll have to fill it out again.

I was checking on one I logged the other evening CWBRN-5716 as i had not received an e-mail.....and I discovered the other night that a previous report, now resolved (sort of) CWBRN-5510 although emails had been sent I had never received them. I have other reports (eg CWBRN-3742 - I cannot acces that either....)


Just tried again and cannot see the status of ANY of my reports

I'm able to pull them up myself using your credentials. Have you tried clearing your browser's cache?

whoops typo!!!!


email address should be fsnet


Do I need to log them again or can you change the email address  on the reports please?

Thank you

That's the problem Willy. Why can't we have cookies for the problem reporter that serves to auto fill all that sort of stuff?

That is exactly one of the changes we made, your most recent CWBRN and email provided are stored in a cookie so if you hit the status page without those query strings (the link provided in follow-up emails for example will also pre-populate those fields) then it will pull them from the cookie.

so will you put the correct email address on my reports please?

What about the possibility of also including system specs and other vitals that are repeated?

I'm not sure if you recall but around Thanksgiving 2009 you sent me a wish list.  We've actually tried to do most of it and some of the things you mentioned are parts of some other bigger projects still in progress.

RE: System specs we actually do persist this information now for Technical Support.  We do not however do this for problem reports because it is painfully important that anything that is sent to the dev team is accurate and current information.

mike_mccue


I am asking for something that makes filing a report easier. 

But Mike, you won't need to when X1c changes everything
 
 

I am asking for something that makes filing a report easier.

Mike, if you are using Firefox there's an add-on called fireform that you enter your details into. Then when you need to fill out on online form you just hit the fireform icon and it fills them in for you.

You can program it to learn unique fields on web pages such as "Serial number" by right-clicking and selecting "fireform fill with" enter your serial number and next time you visit the reporter fireform will fill the whole form for you when you click on the fireform icon.

Not only that but it works on almost all web page forms. Takes a little setting up but you've only got to do it once. It's a very handy utility.

FastBikerBoy

I am asking for something that makes filing a report easier.

Mike, if you are using Firefox there's an add-on called fireform that you enter your details into. Then when you need to fill out on online form you just hit the fireform icon and it fills them in for you.

You can program it to learn unique fields on web pages such as "Serial number" by right-clicking and selecting "fireform fill with" enter your serial number and next time you visit the reporter fireform will fill the whole form for you when you click on the fireform icon.

Not only that but it works on almost all web page forms. Takes a little setting up but you've only got to do it once. It's a very handy utility.

Thanks a bunch... I do use Firefox.

best regards,
mike