Thank you Cakewalk Support ! CWBRN-6287

Wow - all the formatting got screwed up. Sorry guys - it's now difficult to read clearly.....

Ah - yes I am on Firefox. Thx.

Gregmang


Ah - yes I am on Firefox. Thx.

For the record - most don't blame Firefox.  It's moving on to improvements, while this site is using older (and less compatible) software.

Strange for a software company to not be up to date, eh? LOL

ba_midi

Gregmang


Ah - yes I am on Firefox. Thx.

For the record - most don't blame Firefox.  It's moving on to improvements, while this site is using older (and less compatible) software.

Strange for a software company to not be up to date, eh? LOL

When browsers loose compatibility with existing html and javascripts I would blame browser developers, not that every site would have to upgrade stuff:
- Well, now our browser is doing things differently - tough luck - upgrade your site.

If not compatible with newer html version or code I would blame browsers too.

What are you thinking?

I stopped upgrading Firefox and is still on v5 since they started with major version upgrades every second month. Something fishy going on in that community. And when things stopped working alltogether with v6 for people here I will never upgrade Firefox again - I'll switch browser.

ba_midi

I disagree :P

Me too ... especially since there is a free upgrade to this forum software that they could install that would fix all the incompatibility problems people are seeing ...

Cakewalk ia using a rather old version of our software (3.5). We have at
this moment version 3.9 which works perfectly with all current browsers and
they can upgrade to it free of charge.

Regards,

Samuel Chou
ASPPlayground.net

http://forum.cakewalk.com/fb.ashx?m=2380497 <-Click here for the full thread.

Gregmang


Kudos to the support team for a great experience today. Yesterday I opened a new case involving one of those pesky "you have too many plug-ins" messages everytime I started Sonar Expanded. The strange thing was that I had changed NOTHING between X1C and Enhanced. I've been sending messages back and forth with them today and they were timely, professional and helpful. I feel confident they'll get this worked out although I am a bit confused about how I have over 600 plug-ins as that doesn't sound right. Either way I'm feeling that support was great an we'll see a fix at some point. "We were able to replicate this behavior by scanning over 600 or so plug-ins. In the past, this limit in plug-in count could be worked around by creating a custom plug-in layout. It seems something has changed with this particular version of the plug-in manager that is causing this work-around to no longer work. We do have a recipe to reproduce this now though, so we have all the information we need to move on and get this resolved. In the meantime, the only work-around we have is to go to the Cakewalk Plug-ins Manager, go to VST Audio Effects section, select a handful of registered plug-ins (SHIFT + Left Click will select multiple), and then click the [Exclude Plug-in] button. If you can get the count below 600 the message should go away. We apologize for the inconvenience in the meantime. Best regards, Cakewalk Problem Tracker"

My experience varies.  I've had speedy and practical support for one or two things, but I've also had total silence and no help whatsoever for another.

I agree :)

Thx Willy.

I tried to thankthe person who was helping me directly but once they send a "we replicated the prob and will work on it " message you can no longer reply and communication is cut. 

So I am a little unsure if this is to be fixed in a patch or not........

Lets try this again from IE so it is more legible :)

Kudos to the support team for a great experience today. Yesterday I opened a new case involving one of those pesky "you have too many plug-ins" messages everytime I started Sonar Expanded. The strange thing was that I had changed NOTHING between X1C and Enhanced. I've been sending messages back and forth with them today and they were timely, professional and helpful. I feel confident they'll get this worked out although I am a bit confused about how I have over 600 plug-ins as that doesn't sound right. Either way I'm feeling that support was great an we'll see a fix at some point.
 


"We were able to replicate this behavior by scanning over 600 or so plug-ins. In the past, this limit in plug-in count could be worked around by creating a custom plug-in layout. It seems something has changed with this particular version of the plug-in manager that is causing this work-around to no longer work. We do have a recipe to reproduce this now though, so we have all the information we need to move on and get this resolved. In the meantime, the only work-around we have is to go to the Cakewalk Plug-ins Manager, go to VST Audio Effects section, select a handful of registered plug-ins (SHIFT + Left Click will select multiple), and then click the [Exclude Plug-in] button. If you can get the count below 600 the message should go away. We apologize for the inconvenience in the meantime. Best regards, Cakewalk Problem Tracker"