Lost $100+ On Buying V-Studio From Glitch

hey razor, i don't see this post as trolling at all, sorry to hear you had major deal breaking issues. i had that recently with some tc helicon gear, luckily i was still within the return period.----------------------------------- just so that i can understand the problem better, are you referring to an overdub in stand alone mode? (track 1 panned hard left, track 2 panned hard right, starting at a point other than the beginning of track1?)

I don't think I'm following you. How do you record 3 tracks on the sd card in stand-alone mode?

Oh, ok. I didnt realize you were dubbing over a stereo file. I understand now. I can see that as being a lot of wasted time if you happen to be working on a section that's late in the song and you have to wait through everything before the cue point. Never knew about that, the only stand alone dubs I have ever done were song length guitar takes. Thanks for pointing that out. I won't hold my breath til they fix that. Rock-on.

Razor: Can't say you are trolling since this is a valid complaint.

I remember your older post regarding this:
http://forum.cakewalk.com/tm.aspx?m=2074598 

I read that in detail before buying mine - and carefully weighed the risks. Fortunately I don't use the VS-100 in a way that it affects me, but I can understand how this could be a big problem for you.

I think it's important to note that I did contact product support, they had the CW engineers test my complaint and they were able to recreate the issue. I don't have the email with me now, but it was referred to as a problem, weakness, or bug--not a design enhancement request. It also was told to me that Roland in Japan would have to make the patch and then only if they agreed it was worth it (my words).

After about a year, I think it's safe to presume Japan didn't think it was worth patching and I gave up. The V-Studio was new to the market when I bought it--I did a lot of pre-sale research before I bought it by contacting CW support. I'm satisfied with the due diligence I did before buying it to make sure it would suit my needs, but there is no way I could have known about this bug considering CW engineers didn't even know about it before then.

Lesson learned--and now if I can help others, that's the purpose of this post. 
 
PS--One lessoned learned is spend a little extra with a retailer that allows returns and stocks the item(s).

charlescov


Warning.What ever you do dont buy a used sonar v 100 studio without a serial number!
I purchased a used sonar V 100 studio only to find out that because i didnt have a serial number i could not register it which made it useless because i could not install the driver that i down loaded.The unit itself had a serial number on it but that didnt mean any thing

 
Interesting. Is it possible for the seller to contact CW and tell them they are selling the unit and want to transfer the license to you?

Just going through my emails and found this from CW support. It's dated 6/7/2010 -- never addressed. Not even an offer to 'make it right' like giving me a coupon on my next purhase --nada.

Hi Stephen,
 
Thank you for contacting Cakewalk Technical Support.
 
Unfortunately it appears that when overdubbing the previously recorded track will always begin playing from the beginning. I am able to reproduce this same behavior in-house with VS-100 units running the latest firmware.
 
Ultimately, the hardware should not ignore your marker selection when overdubbing and it looks as if this one slipped through the cracks. I have logged this issue with our development team for them to look into further in regards to updating this behavior in future updates for the VS-100 hardware.
 
I used your information (name, email address, serial number) so that you can track the status of this report. You can do this at http://www.cakewalk.com/Support/ProblemReporter/Default.aspx
 
Your reference number in regards to this issue is CWBRN-2955
 
I apologize for any inconvenience and assure you that this issue will be looked into more thoroughly by our development team. If I am made aware of any additional information/workarounds, I will be sure to update the status of your report.
 
Note: please do NOT reply to this email directly as it will not reach Technical Support nor yield a response. For reply emails to be submitted to Cakewalk Technical Support, you must fill out the E-Mail Support form found on our website here: http://www.cakewalk.com/support/email/
 
Best,
 
Ryan Munnis
Technical Support