Please Help! SONAR X1 Producer Freezes on Boot-Up

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drughelmet
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2012/01/16 22:13:40 (permalink)

Please Help! SONAR X1 Producer Freezes on Boot-Up

Aloha! I'm running Windows XP on a Dell with 2.40 Ghz processor and 3 GB RAM. As of today, when trying to load SONAR X1 Producer, it will not progress past the initial "SONAR" load screen. Less than 24 hours ago it was running optimally whenever I opened it--so far as I know there have been no updates or system changes in the meantime. While viewing the load progress in the Task Manager, it never progresses far beyond 30MB before just ceasing altogether. Any ideas on how I could beat this or what's gone wrong? Thanks in advance, drughelmet
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    noynekker
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    Re:Please Help! SONAR X1 Producer Freezes on Boot-Up 2012/01/16 22:44:58 (permalink)
    When you say you get to the "initial load screen", do you mean the splash screen, or do you get into Sonar at all?
    #2
    drughelmet
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    Re:Please Help! SONAR X1 Producer Freezes on Boot-Up 2012/01/16 23:37:20 (permalink)
    The splash screen--I do not actually get into the program itself. Since last post I have updated to Producer X1C, and it has not made any noticeable difference.
    #3
    noynekker
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    Re:Please Help! SONAR X1 Producer Freezes on Boot-Up 2012/01/16 23:47:14 (permalink)
    then . . . update all audio/ midi drivers, defrag disk drive, registry clean, empty cakewalk "picture cache"
    are suggestions I have seen from others on this forum. So . . . you're not getting a crash on open error, it just hangs endlessly, until you have to end the task, or do you have to re-boot windows ?
    - I run X1 Expanded on a Win XP system, and must say it does run smoothly, except for the obvious RAM limitations.
    #4
    drughelmet
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    Re:Please Help! SONAR X1 Producer Freezes on Boot-Up 2012/01/16 23:55:03 (permalink)
     I'll give that a try, thanks. And yes, it just hangs endlessly until I end the task. I've been running X1 Producer on this machine for over a year with no issues (other than the occasional hangup--but not like this) until today.
    #5
    StepD
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    Re:Please Help! SONAR X1 Producer Freezes on Boot-Up 2012/01/17 00:07:11 (permalink)
    You can try opening Sonar in safe mode. Hold down the shift key when you launch Sonar, then if you get in you can try re-saving your normal.cwt file (maybe backup the original first).

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    #6
    drughelmet
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    Re:Please Help! SONAR X1 Producer Freezes on Boot-Up 2012/01/18 11:17:30 (permalink)
     Ok, I've updated drivers, defragged, cleaned the registry, and emptied the picture cache. No change. I also realized that I had Producer 8.5 still installed, but that has the same issue, so I deleted it. Has anyone else encountered this issue, or am I alone? I certainly can't find any documentation about this type of situation...
    #7
    FastBikerBoy
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    Re:Please Help! SONAR X1 Producer Freezes on Boot-Up 2012/01/18 11:28:48 (permalink)
    Have you tried the safe mode suggestion? If as I suspect it's a plugin causing the issue safe mode will not load them.
    #8
    KeithS
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    Re:Please Help! SONAR X1 Producer Freezes on Boot-Up 2012/01/18 11:36:28 (permalink)
    drughelmet


     I had Producer 8.5 still installed, but that has the same issue, so I deleted it....
    Since you are seeing the problem in two different flavors of SONAR, I suspect that the hang is occurring while SONAR is searching for and loading your plugins.  I've seen this behavior after loading new plugins and was able to solve it by uninstalling the plug.  If you were reporting a recent addition of a plugin, I'd be more sure of this.  If you can get SONAR up in safemode, you can tick off a preference to not have plugin searched for each time the program starts.


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    #9
    drughelmet
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    Re:Please Help! SONAR X1 Producer Freezes on Boot-Up 2012/01/18 15:56:39 (permalink)
     Shift-clicking a program in Windows XP doesn't open it in safe mode--I think that's a Mac thang. However, booting into safe mode and trying to open Sonar that way does not yield any results either. And I have not installed any new plug-ins since updating to X1 over a year ago... Thanks for all the suggestions, has anyone actually encountered this specific issue before?
    #10
    Zo
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    Re:Please Help! SONAR X1 Producer Freezes on Boot-Up 2012/01/18 15:59:19 (permalink)
    pretty sure it's a plugin issue ...openeing in saf mode is the key 

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    #11
    drughelmet
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    Re:Please Help! SONAR X1 Producer Freezes on Boot-Up 2012/01/18 16:13:46 (permalink)
     Ok, holding down shift while clicking on the icon (or hitting "Enter" or whatever) makes no difference. It still brings up the "SONAR" splash screen, and then hangs.
    #12
    StepD
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    Re:Please Help! SONAR X1 Producer Freezes on Boot-Up 2012/01/18 16:30:24 (permalink)
    When you open Sonar in safe mode, the first thing you should get is a dialog that says "SONAR will now personalize your user settings..." Are you not getting this dialog and going straight to a splash screen? btw, safe mode isn't a Mac or PC thing, it's a Sonar thing.

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    #13
    drughelmet
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    Re:Please Help! SONAR X1 Producer Freezes on Boot-Up 2012/01/18 16:38:08 (permalink)
     Ah, yes I do get that message. However, regardless of my response, I get the same result.
    #14
    FastBikerBoy
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    Re:Please Help! SONAR X1 Producer Freezes on Boot-Up 2012/01/18 16:44:05 (permalink)
    If you can't get started in safe mode, I fear you may be into uninstall/reinstall territory.

    Might be worth contacting support to see if they have any other ideas.
    #15
    StepD
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    Re:Please Help! SONAR X1 Producer Freezes on Boot-Up 2012/01/18 16:45:02 (permalink)
    Make sure you keep holding down shift after you launch the program. If you get past the splash screen, Sonar will go through each of the plugins on at a time in your template (assuming you have any in it) and ask if you want to load them. Then you narrow it down to the problem plugin. If you can't get to that stage, though, you'll probably need to call tech support.

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    #16
    Andy Feenix
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    Re: Please Help! SONAR X1 Producer Freezes on Boot-Up 2018/04/11 20:34:42 (permalink)
    I have the exact same problem running Sonar X3 on Windows 10. Has anyone found any solutions? I have thousands invested here and I can't work without it. Please help if you can.
    #17
    Bristol_Jonesey
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    Re: Please Help! SONAR X1 Producer Freezes on Boot-Up 2018/04/11 21:32:46 (permalink)
    You're better off starting a new thread Andy - this one is 6 years old and things have moved on
    It will also help if you included details for your entire system - including pc specs, interface, driver etc
     

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