Sudden constant crashes.

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2012/04/25 23:20:13 (permalink)

Sudden constant crashes.

  Hello, I am at my whit's end with this one. Everything was working great until I suddenly crashed today and now Sonar will no longer play back any of my projects for more than a few seconds. This is the error I get most of the time:  Problem Event Name: BEX Application Name: BitBridge.exe Application Version: 1.0.5.1185 Application Timestamp: 4aed8921 Fault Module Name: StackHash_e98d Fault Module Version: 0.0.0.0 Fault Module Timestamp: 00000000 Exception Offset: 00000000 Exception Code: c0000005 Exception Data: 00000008 OS Version: 6.1.7600.2.0.0.256.48 Locale ID: 1033 Additional Information 1: e98d Additional Information 2: e98dfca8bcf81bc1740adb135579ad53 Additional Information 3: 6eab Additional Information 4: 6eabdd9e0dc94904be3b39a1c0583635 It happened completely randomly, no unusual procedures or recent installations. It just went kaput and I'm at a stand still until I get it figured out. I'm running Sonar X1 Producer Expanded (64 bit) on a Windows 7 Professional 64 bit system using a firewire audio interface (Focusrite Saffire pro 40). I've searched the forums ad naseum but they all just fizzle out into "it must be a plugin you're running doesn't get along well with bitbridge" but that doesn't make any sense in my case. I'm not using any new plugins that I don't use every day and it even crashes on projects that aren't using any 32 bit plugins. Here's what I've tried: - Rebooted windows multiple times - Attempted to narrow it down to a specific plugin (unsuccessfully) - Completely uninstalled Sonar and reinstalled from scratch (no joy) - Power cycled audio interface... unplugged audio interface from firewire and powersource (no change) - Updated audio interface drivers - Performed windows system restore to a point yesterday where things were working fine Is there anything else I can try? This kind of stuff destroys my creativity. On an unrelated note... any tips on how to retain formatting on this forum? Thanks!
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    daveny5
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    Re:Sudden constant crashes. 2012/04/25 23:40:50 (permalink)

    I found a tip for this kind of problem. Might help. 

    Try this for BEX problems: right click on my computer go to properties click on advanced system settings under performance, click settings click the Data Execution Prevention tab, and then click Turn on DEP for all programs and services except those I select. click Add, browse to the executable file for the program and add it. (The Sonar Producer executable is SONARPR.EXE.)


    Also could be a bad memory module. Run the Windows 7 memory test or get Memtest and run it overnight.  

    Dave
    Computer: Intel i7, ASROCK H170M, 16GB/5TB+, Windows 10 Pro 64-bit, Sonar Platinum, TASCAM US-16x08, Cakewalk UM-3G MIDI I/F
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    #2
    Media_Offline
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    Re:Sudden constant crashes. 2012/04/26 00:47:44 (permalink)
      I appreciate the response but that doesn't work. It says that DEP exceptions cannot be made for 64bit applications. Thanks anyway!
    #3
    Teds_Studio
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    Re:Sudden constant crashes. 2012/04/26 00:59:54 (permalink)
    Do your other programs seem to function OK? If so, it most likely wouldn't be a RAM problem I would think. It might be a hard drive problem though. Especially if all of your projects are on the same drive...and you are having problems getting X1 to play any of your projects.

    ASRock X99 Extreme4 MB....Gigabyte GeForce GTX 960 4 GB DDR 5.....Intel i7 5820k 3.3 Ghz....Corsair RM850i power supply....3 Seagate 1TB SATA III drives....32 Gig G.Skill Ripjaws DDR4 3000.....Win 10 Pro.....Sonar X1 Producer Exp & X2, X3...Platinum....Superior Drummer 2 & 3 w/ N.Y. Vol 2 SDX.....Sony VEGAS Pro 11.0 32 & 64 bit Pro 12.....Sony VX2100.....Sony HVR-Z7U....Sony HDR-CX130....Alesis HD24....Behringer X32 console....Focusrite 18i20....JBL LSR2328P studio monitors with LSR2310P sub.
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    Media_Offline
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    Re:Sudden constant crashes. 2012/04/26 02:44:44 (permalink)
      Everything works fine except for Sonar, including demanding PC games. Interestingly enough I tested the projects in an existing installation of Sonar 8.5 and got the same result. I'm thinking of starting over with a clean installation of Windows, something obviously got corrupted. There is at most a 1% chance the issue is hardware related in any way.
    #5
    Guitarhacker
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    Re:Sudden constant crashes. 2012/04/26 08:13:10 (permalink)
    I'm no expert but I have heard that driver issues are often at the heart of crashes.  How to determine which drivers..... since it's not just audio drivers that are running... or in this case crashing.

    This wold be one time I would recommend communication with the bakers to get some help. If it ran good and suddenly started crashing..... it is fixable with the right knowledge. 

    Contact tech support. Get their input and help.

    My website & music: www.herbhartley.com

    MC4/5/6/X1e.c, on a Custom DAW   
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    #6
    Wave
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    Re:Sudden constant crashes. 2012/04/26 09:40:41 (permalink)
    I Just want to make sure that this happens to any newly created project (not a saved version of the one that its happening to)? 
     
    We need to make sure you ruled out corrupted project file.
     
    You said you did a system restore.  That may not be the answer. 
     
    System Restore is a windows update thing to have a safety backup if they screw up an update. I don't connect to the internet for this reason so I don't need System Restore active.
     
    You will need to look at a System Image backup (from when things were right)  with a full reformat to eliminate your operating system and Sonar.  Just make sure you back up all your projects and other important data onto another drive.
     
    I know this seems drastic but for me it is the fastest way to get to the bottom when you have this kind of trouble.

    Cheers,

    Wave




    Sonar Producer Expanded X1d 64
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    #7
    Jim Roseberry
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    Re:Sudden constant crashes. 2012/04/26 13:05:02 (permalink)
    If you're sure the issue isn't a problematic (bridged) 32Bit plugin, I'd do a full/manual uninstall of Sonar (including deleting all registry entries and folders)... then reinstall Sonar.
     

    Best Regards,

    Jim Roseberry
    jim@studiocat.com
    www.studiocat.com
    #8
    TraceyStudios
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    Re:Sudden constant crashes. 2012/04/26 14:25:36 (permalink)
    A few months ago, I was getting some strange behavior similar to this. turns out I had a external drive which failed. All of the computer programs worked fine because all of that data was on the machine. It would play/record for a few minutes and then erro screen after error screen.  Finally realized it was the external drive.  I also realized you should NEVER set your external hard frive on top of a speaker, even for one moment!! Thank goodness i had most of that data backed up!  Not sure if this information helps or not.  Hope you get it figured out!

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    #9
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