Bus doesn't have my output device available

Hey guys, really starting to get frustrated with X1.  I use the UA25-EX for my I/O and my tracks pick it up just fine, but my buses do not.  I've looked everywhere in the settings and can't seem to locate the problem.  I have also re-installed the drivers.  Has anybody else had a problem like this?

Ever since I switched to X1 from 8 things haven't been the same.  For a while, everything would work just fine.  Then a couple months ago things, such as the I/O not being recognized, would start happening whenever I opened my projects the next day.  Now, I feel like I don't have any control over my own production with this annoyance.  :(  I'm probably going to start looking into other DAWs if I can't get this fixed soon.

Hopefully this is just some sort of user error/simple preference fix.

Yes, thanks for the reply John.  I've always liked the Sonar community around here.  

The master is over there, but unfortunately it is not an option to choose from in my output drop-down list in my audio tracks.  Is there something I am missing perhaps?

My tracks do not show it nor do stereo buses. :(

I was unable to find the audi.ini file.  The driver mode is currently ASIO.  Just to tell how sporatic X1 is with me:  I thought everything cleared up overnight, as if by magic.  Everything was able to see my UA25-EX no problem.  It was like I had control over my music creation again.  Unfortunately, like most dreams, I woke up into reality.  I just restarted X1 to work on a project when it was unable to detect my I/O again... bummer.  The message that pops up when X1 loads states, "there are no audio devices for the current driver model on your system.  Please go to Options|Audio and choose a different driver model. "

The feedback I am getting might be to change from ASIO?  What do you think, John?  If this is the case I am afraid I will be rather clueless as to what to do, especially as far as setting up buffers and what not.  

Hi lorneyb2!  Thanks for the suggestion, but after checking I do not have sleep mode enabled on this computer.  After tinkering some more I switched off the compatibility to vista in the X1 properties, but that didn't seem to fix the problem.  I have also re-installed the drivers for my UA25-ex and my PCR-300.  They both seem a bit screwy, but I am pretty sure the PCR-300 is all my fault.  I just haven't had time to really learn the insides of it.  

Since I posted I have installed a couple DAWs in hopes of finding 'my true love'.  Unfortunately FL Studio just looked and felt like a toddler's toy.  Ableton Suite does show some promise, but I am having some difficulty getting my PCR-300 to work with it.  I love the straightforward approach that Sonar uses, so hopefully there is a final solution to this problem.  Maybe if they're hiring for some software engineers they should contact me! ;)  I'd love to get to the inside of the audio engine and incorporate a Linux version.


Thank you guys for the suggestions, as I said before I love the Cakewalk community, just a little irritated about X1.  

Hi John, thanks for taking a crack at it again.  I checked the usb settings and indeed the usb ports were set to power-down as is the default.  If Windows works as it should these usb devices should never fall asleep again. :)  Hopefully that will work, but as I have been working on creating a new drum kit this evening I am a little nervous of restarting X1 to try and see if this fixes the issue, as it just so happens the I/O is correctly recognized for the time being.  Usually this only lasts until the next day or when I restart the DAW.  I will post tomorrow evening after I have worked up the nerve to restart X1. 

Thank ya'll very much for the help!!!

Whoa... didn't know Win power management stuff could screw things up so badly. Better put that on the list of things to do tomorrow. That crap annoys me anyway. Awesome as always, John.

Congratulations Beepster.

Don't be impressed by post count. You have to look at how they got the post count.  If it was done here or in the Coffee House. There is a difference. Also how long it took them.

But in the end what matters is the quality. Nothing else.

Here's something simple, but just to check.

The only reasons I can think of that your outputs aren't available is that you are in ASIO driver mode but have some other device drivers other than your UA25-EX selected to be used (something like ASIO4all or something,) your audio interface driver installation got corrupted somehow, or some virus or other malware has infected your computer.

Make sure, in Preferences>Auido>Devices, that all the entries for the UA25-EX under the Input/Output Drivers section have a checkmark in the box. Remember, with ASIO driver mode you can only use one ASIO device and you must unselect all the drivers of one ASIO device to be able to select the drivers for another device (and don't forget to hit Apply when you do that.)

Also, in Preferences>Audio>Driver Settings what do you have there? After you select all the outputs for your UA25-EX as stated above, you should be able select an UA25-EX input and output for the Playback and Record Timing Masters, but usually it's done automatically after you do what I wrote above.

Lastly, If you've done all the above and your drivers for the UA25-EX are not showing up in Preferences or not being available for busses, it appears to be indicative of a driver problem with drivers for your audio interface.

In that case, I would uninstall the audio interface drivers, reboot, make sure anti-virus software is disabled, re-install the drivers for the UA25-EX, reboot, start up X1 go in and make sure all the setting are correct as stated above, and see if things are working correctly.

If you still have problems, I'd run my anti-virus program to scan for virus problems, get and run Spybot Search and Destroy, do all the above one more time and see how thing go.

After that, if things still aren't correct, you could restore your computer from a backup image such as Acronis True Image, if you have backup software and an available backup image, and if that is a no go, you could try to use Windows System Restore, and if that's a no go, it's time to contact Cakewalk Tech Support.

That's my '02 cents worth.

Do you have the most recent driver release for your audio interface (UA25-ex?)

Was there ever a time where the UA25-ex was working all the time (a time when X1 never had a problem seeing detecting the UA25-ex,) or did you just get it and started seeing this issue immediately when you started using it?
 
Maybe the UA25-ex is defective.
Does it always work and can always be seen in any other DAW software?
Is the UA25-ex always available in the Windows Sound Control Panel?
 

If I close X1 and reopen it without restarting the computer it will not identify my I/O device.

 
When you experience what's quoted above, is the UA25-ex present in the Windows Sound Control Panel?

Thanks everybody for trying to help.

ampfixer, i set the device as per your suggestion but did not see any difference in X1 detecting the hardware for audio.  It's important to note that the device is always detected in the midi preferences but only in audio after a fresh Windows reboot.

thomasabarnes,  I have tried re-installing the driver for UA25-ex multiple times.  My machine runs 64 bit OS, maybe I should install the 32 bit driver.  The device is always apparent in the sound control panel of Windows 7.  I closed out of X1 just a few minutes ago, and upon reopening the program, the UA25-ex was not listed as a device in the audio preferences.  In addition to this a dialog box opened informing me that there is no audio driver for the hardware.  Immediately after reading this I did check the sound control panel and the unit is listed.  :(  This unit worked amazingly well in the old 8.5 Sonar.  Even when I first moved to X1 the unit was always seen.  It's almost as if X1 is getting 'old' and not being able to find it more often.

Sounds like the unit is good. Ampfixer's vouch for it also leads me to believe maybe SONAR's settings got screwed somehow.

If you feel up to it, you may be back in business if you do a complete uninstall and re-installation of X1.

The link below has a post with an example of how to completely uninstall SONAR. Perhaps it will prove helpful to replace SONAR 7 or SONAR 8.5 with SONAR X1.
 
http://forum.cakewalk.com/fb.ashx?m=2191448

Your situation is unsatisfactory, man. There's no way I would tolerate that state of a DAW.

Did you completely uninstall X1? The link with instructions is in my post above. It's very likely a complete uninstall and re-installation will get you better results.

It's possible some bad registry entries or settings in some file/s are possibly lingering around in some of the residual files that stay around after the typical uninstallation of X1 and preventing your audio interface from staying present in X1 when it should be seen by X1 because if ampfixer had the same audio interface working correctly in X1, there's no reason you shouldn't be able to. A complete uninstall will give you a clean start. That's not really hard to do or overly time consuming, in my opinion.

Whatever it is, I would get to the bottom of it  because I would not leave my DAW in such a pathetic state. If need be, I would get another audio interface. But to each his own.

Anyway, Goodluck.
 
P.S. You should start another thread for your MIDI problem.

Good Point, lorneybe. :)

I didn't think of that one.

I think it's time to call or email tech support. They will know some of the more obscure fixes and solutions. That interface is USB 1.1 but runs well on USB 2. Be sure you're not trying to connect it on a USB 3 port.

I also use the UA-25 EX and havent had that problem but i did have issues having the I/O plugged in when i rebooted Windows, always make sure you unplug the device when restarting your computer and only plug it in after windows reboots then righ click sonar.exe and run as admin. its an isue when using 64 bit drivers with the device! hope it helps D