Helpful ReplyUsed to be your biggest fan! Sad & overlooked customer, Customer Service made a difference

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Freddie H
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2012/09/18 08:31:33 (permalink)

Used to be your biggest fan! Sad & overlooked customer, Customer Service made a difference

You get the feeling that the staff of Cakewalk tringing to bullying and freeze out if you have another opinionen? What happen with the FORUM TOS?
Sended a simpel support shop quastion, still no answer after 13days almost 2 weeks? Is this how they feel about their true loyal customers?
 
Hello Freddie,
Case 41534 Cakewalk Order support




Best Regards
Used to be your biggest fan! Sad & overlooked customer!
post edited by Ryan Munnis [Cakewalk] - 2012/09/19 10:37:52


-Highly developed spirits often encounter resistance from mediocre minds. -It really matters!
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    superbirch
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    Re:Used to be your biggest fan! Sad & overlooked customer! 2012/09/18 08:43:38 (permalink)
    Try sending the request in a bigger font on x64 stationary
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    Frostysnake
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    Re:Used to be your biggest fan! Sad & overlooked customer! 2012/09/18 08:58:39 (permalink)
    Try texting them, or facebooking...or twittering...?? All of which I do soooo loath. I like TALKING to real people. Sad what an impersonal society we have become!Good luck!

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    LANEY
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    Re:Used to be your biggest fan! Sad & overlooked customer! 2012/09/18 09:07:50 (permalink)
    Sorry Freddie,

    They are hard at work on the release of X2! They haven't been in the forums as much.  What do they say,
    Patience is a virtue.



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    Jonbouy
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    Re:Used to be your biggest fan! Sad & overlooked customer! 2012/09/18 09:15:23 (permalink)
    Freddie say it isn't so...
     
    I feel your pain though, and have felt it before.
     
    Being able to deal with your eCommerce customers efficiently seems to be a pre-requisite that Cakewalk have had difficulties with for quite few years now.
     
    An impending release shouldn't be an excuse, it should be a reason they are on top of it just now. 
     
    I hear about as often as I see posts like this how much the system has improved over the last few years.
    <sigh>
    post edited by Jonbouy - 2012/09/18 09:23:18

    "We can't do anything to change the world until capitalism crumbles.
    In the meantime we should all go shopping to console ourselves" - Banksy
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    Zo
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    Re:Used to be your biggest fan! Sad & overlooked customer! 2012/09/18 10:29:46 (permalink)
    I done the same ,  about a bug report (VS 700C + X1D) and had a quik reply (about this issue will be introduced in the frame work ect) that was pretty fast ...

    Freddie try to call (this is waht i alwayz do , hate the emails)

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    LJB
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    Re:Used to be your biggest fan! Sad & overlooked customer! 2012/09/18 10:41:38 (permalink)
    When it's urgent, I pick up the phone. Even though I live in South Africa. Just try it - it works! :O)

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    CJaysMusic
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    Re:Used to be your biggest fan! Sad & overlooked customer! 2012/09/18 12:34:13 (permalink)
    If you stopped using your sound blaster, they would have answered already

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    Freddie H
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    Re:Used to be your biggest fan! Sad & overlooked customer! 2012/09/18 17:49:39 (permalink) ☄ Helpful
    I got a very nice letter from "Mystery Customer Service Rep", Cakewalk support headquarters. I really appreciate it so much so way I went purchased the X2 upgrade PRE Order without a blink. 
      
    Thanks again for all you nice forum members and the kind letter from you  "Mystery Customer Service Rep" . For me you all make a difference. 
     

    Best Regards
    Freddie
    post edited by Ryan Munnis [Cakewalk] - 2012/09/19 10:38:42


    -Highly developed spirits often encounter resistance from mediocre minds. -It really matters!
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    SONARtist
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    Re:Used to be your biggest fan! Sad & overlooked customer! 2012/09/18 17:55:47 (permalink) ☄ Helpful
    Here's to  "Mystery Customer Service Rep"  for saving Freddie ...
    post edited by Ryan Munnis [Cakewalk] - 2012/09/19 10:38:54
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    SONARtist
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    Re:Used to be your biggest fan! Sad & overlooked customer! 2012/09/18 17:56:53 (permalink)
    Freddie, maybe you wanna change that thumbs-down to a thumbs-up !
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    Freddie H
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    Re:Used to be your biggest fan! Sad & overlooked customer! 2012/09/18 17:58:33 (permalink)
    SONARtist


    Freddie, maybe you wanna change that thumbs-down to a thumbs-up !

    already done!
    Cheers


    -Highly developed spirits often encounter resistance from mediocre minds. -It really matters!
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    mudgel
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    Re:Used to be your biggest fan! Sad & overlooked customer! 2012/09/18 17:59:56 (permalink)
    "Mystery Customer Service Rep" is the bomb I tell you.
    Her follow up is probably the only reason I'm still a Cakewalk customer. There have been many issues over the years and in each and every one, as soon as  "Mystery Customer Service Rep" gets involved you just know its going to get taken care of properly.
    Props to  "Mystery Customer Service Rep"
    post edited by Ryan Munnis [Cakewalk] - 2012/09/19 10:39:32

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    Freddie H
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    Re:Used to be your biggest fan! Sad & overlooked customer! 2012/09/18 18:05:18 (permalink)
    mudgel


    "Mystery Customer Service Rep"  the bomb I tell you.
    Her follow up is probably the only reason I'm still a Cakewalk customer. There have been many issues over the years and in each and every one, as soon as  "Mystery Customer Service Rep" gets involved you just know its going to get taken care of properly.
    Props to  "Mystery Customer Service Rep" .


    She should be the Cakewalk CEO! Give her a huge raise, that's what she deserve!
     

    post edited by Ryan Munnis [Cakewalk] - 2012/09/19 10:39:51


    -Highly developed spirits often encounter resistance from mediocre minds. -It really matters!
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    Zo
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    Re:Used to be your biggest fan! Sad & overlooked customer! 2012/09/18 19:22:19 (permalink)
    Do you guyz know some that i don't ?

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    Jonbouy
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    Re:Used to be your biggest fan! Sad & overlooked customer! 2012/09/18 19:39:06 (permalink)
    CJaysMusic


    If you stopped using your sound blaster, they would have answered already



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    In the meantime we should all go shopping to console ourselves" - Banksy
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    OBHave
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    Re:Used to be your biggest fan! Sad & overlooked customer! 2012/09/18 20:05:05 (permalink)

    Glad to hear you're fixed Freddie.

    Whenever I've had Cake problems,  "Mystery Customer Service Rep" has ultimately been the person who has sorted it out.
    How do you send a box of virtual chocolates?
    post edited by Ryan Munnis [Cakewalk] - 2012/09/19 10:40:03
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    Zo
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    Re:Used to be your biggest fan! Sad & overlooked customer! 2012/09/18 21:36:02 (permalink)
    Cj ...do you know i made my first hit single with a soundblaster live !! 

    2001

    http://www.youtube.com/watch?v=4FlC9VYAKGc 

    cakewalk xl !! 860 mhz cpu , no comp eq or what ever ....raw track !




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    yorolpal
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    Re:Used to be your biggest fan! Sad & overlooked customer! 2012/09/18 22:17:10 (permalink)
    Here's to you  "Mystery Customer Service Rep" , if that's really your name and you really were able to help Freddie.  I'll bet it was a life altering experience for both of you
    post edited by Ryan Munnis [Cakewalk] - 2012/09/19 10:40:14

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    Zo
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    Re:Used to be your biggest fan! Sad & overlooked customer! 2012/09/18 22:30:04 (permalink)
    lmao

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    synkrotron
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    Re:Used to be your biggest fan! Sad & overlooked customer! 2012/09/19 05:10:51 (permalink)
    yorolpal


    Here's to you  "Mystery Customer Service Rep" , if that's really your name and you really were able to help Freddie.  I'll bet it was a life altering experience for both of you

    Forgive me, but I do not fully understand the tone of this reply.


    I've had a letter from  "Mystery Customer Service Rep" in the past too, and although I cannot know the content of Freddie's letter, I think I can safely say that just to receive some kind of explanation regarding our current issues, even if those issues are not immediately sorted out, is sometimes enough of a comfort in that someone at Cakewalk is watching and listening.


    cheers
    post edited by Ryan Munnis [Cakewalk] - 2012/09/19 10:40:34

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    Ryan Munnis [Cakewalk]
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    Re:Used to be your biggest fan! Sad & overlooked customer! 2012/09/19 10:45:56 (permalink)

    Hi Everyone,


    "Mystery Customer Service Rep" contacted me and prefers to be a bit more private, so they asked I remove their name from this thread. I apologize for the post edits. Chances are, if any of our support representatives don't have a forum handle they might possibly prefer to be private. 


    I can say that is sure is nice to hear positive feedback for any of us. If any of you folks ever want to report any thank yous and positive words, please feel free to send me a private message and I will be sure to pass along the good news and as much of that stack of cash from above as I can.


    Thanks everyone!


    Best regards,


    Ryan Munnis
    Product Support Manager
    Cakewalk, Inc.

    Ryan Munnis
    Cakewalk
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    Jonbouy
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    Re:Used to be your biggest fan! Sad & overlooked customer! 2012/09/19 10:54:23 (permalink)
    Now everyone is going to be asking for 'Mystery Customer Service Rep' by name.
     
    They won't get a minutes break from this moment on...

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    Bristol_Jonesey
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    Re:Used to be your biggest fan! Sad & overlooked customer! 2012/09/19 10:56:12 (permalink)
    'Mystery Customer Service Rep'

    If only Zappa was still alive - he'd get an entire album out of that.
    post edited by Bristol_Jonesey - 2012/09/19 11:10:43

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    jb101
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    Re:Used to be your biggest fan! Sad & overlooked customer! 2012/09/19 10:59:11 (permalink)
    Bristol_Jonesey


    'Mystery Customer Service Rep'

    Of only Zappa was still alive - he'd get an entire album out of that.


     
    In fact, I can feel a song coming on..  Do you think Cake would own the copyright on the title?

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    Jind
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    Re:Used to be your biggest fan! Sad & overlooked customer! 2012/09/19 18:54:31 (permalink)
    jb101


    Bristol_Jonesey


    'Mystery Customer Service Rep'

    Of only Zappa was still alive - he'd get an entire album out of that.


     
    In fact, I can feel a song coming on..  Do you think Cake would own the copyright on the title?
    I think the Beatles already took care of it:


    Roll up, roll up for the Magical Mystery Rep!

    Step right this way!



    Roll up

    Roll up for the Mystery Rep

    Roll up

    Roll up for the Mystery Rep



    Roll up

    (That's an invitation)

    Roll up for the Mystery Rep

    Roll up

    (To make a reservation)

    Roll up for the Mystery Rep



    The Magical Mystery Rep

    Is waiting to take your problems away

    Waiting to take your  problems away






    Jind
     
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