problem with Dimension Pro registration code does not work

Installer doesn't work for me either. I get need to update to 1.5 update..

I tried running as administrator and it didn't accept the code..( if I don't run it as administrator it does not allow me to input the code at all)... There is something else wrong here.. I am trying to reinstall it to see if that changes things..
 

Craig,

Since SONAR X2 includes Dimension Pro as part of the package, you were actually given a brand new Dimension Pro 1.5 serial number, which sounds like the one that was pre-populated when you ran the new installer. Since serial numbers and registration codes work in matched pairs, if you're entering a registration code that does not match a serial number, Cakewalk software will not accept it, even if it was copied exactly. Be sure to match the serial number in the registration prompt with the registration code in your Web Store Account.

And, of course, run as administrator before entering the code.

Ryan Munnis [Cakewalk
]

Can you try running SONAR or Dimension Pro as an administrator? This should allow the code to be accepted. Please see here:  http://www.cakewalk.com/Support/kb/reader.aspx/2007013203

Sorry for the trouble! Let us know how that works.

I have tried that too and run the update 1.5 again..tried to un-installed the old Dim Pro X1. I cant that either? Strange?

That is a very good question... one that I asked in the eStore Forum.. I was provided the folllowing answer by Ryan Munnis...
 
"The full installer for Dimension Pro 1.5 takes a different format of serial numbers (CWDM-1.50-XXXXXX-XXXXXX) opposed to the previous format with earlier installers on discs a few years back (CWDM-1.10-XXXXXX-XXXXXX). The is one of the reasons if you already own Dimension Pro you will be given a new serial number. It's so that you can install it."
 
Based in this, I got the impression that I was supposed to install the new version, to ensure that my Dimension Pro version had the new serial number format (and why else would you be sent a new copy of dimension pro 1.5, including a new serial number and registration number if you were not supposed to install and update it?) 
 
My Dimension Pro seems to be installed correctly (I have installed it twice now), and it shows the new serial number, and despite loading it with admin privaledges, it will NOT accept the new registration number.

There's quite a lot of posts today, so I know it's easy to miss, but I posted this earlier for more clarification: http://forum.cakewalk.com/fb.ashx?m=2666564

ccmacdon, 

Can you send me a Private Message with the Serial Number you're using and the Registration Code you've tried? I'm sorry you're running into some weirdness with it. I'm sure we can sort it out but we shouldn't discuss your personal registration information publicly.

Not sure Dimension Pro 1.5 in X1 is the same as Dimension Pro 1.5 in X2. There is a folder called patch when it unpacks. Might have been the same with X1 who knows.

Well overdue for a Dimension Pro 1.6 anyway.

a) Admin permissions should not be needed to register.
b) When installing the installation files should unpack on the destination drive (installation), not the source drive (where the setup file is) .

Ditto with Rapture.

It's a pity because on the whole Sonar X2 installation routine and configuration is excellent, time to clean this up ! :).

scook


Ryan can you shed any light on Rapture (specifically 64bit). I have Rapture 1.2.2 file version 1.2.2.7 with all the expansion packs and a bunch of custom multisamples and programs and would like skip the Rapture install. Does X2 ship with a more recent version of Rapture?

Sure. The Rapture installer is a full 1.2.2 install that installs the plug-in as well as the content. It requires a different serial number (CWRP-1.22-XXXXXX-XXXXXX) so if you have an old serial number and want to install using this installer... make sure to grab your new one. The difference between this installer and what we had in the past is that the full version of Rapture that has been available to customers in the past was a 1.2.1 installer with an update available to 1.2.2.

If you already have it installed, end result on this is the same. As far as I'm aware no content or new features went into Rapture for the X2 release. I'll double-check with our product managers, but I'm pretty sure the content is the same. What's "new" is that it is the first time we've released the FULL version of Rapture to Producer customers versus Rapture LE.

The Rapture installer is part of the SONAR X2 Producer setup wizard, so if you choose "Basic Install" it will launch the Rapture installer at the very end (similar to how Guitar Rig 4 LE launched at the end of the SONAR X1 Producer installation). If you don't want to install Rapture because you already have it installed (or you don't have it installed and you're just crazy!), then you can click [Cancel] on the Rapture setup screen or you can choose an "Advanced Installation" and remove it from your list of selected components. I'd recommend doing it the later way though I haven't personally run into issues just clicking [Cancel]. 

EDIT TO MY OWN POST: see strikethrough text above. This could potentially cause this: http://forum.cakewalk.com/tm.aspx?m=2667238 (I haven't verified it). Re-installing Rapture by entering the Serial Number would resolve it if that's the case.

I hope that helps!

CakeAlexS


Not sure Dimension Pro 1.5 in X1 is the same as Dimension Pro 1.5 in X2. There is a folder called patch when it unpacks. Might have been the same with X1 who knows.

Well overdue for a Dimension Pro 1.6 anyway.

a) Admin permissions should not be needed to register.
b) When installing the installation files should unpack on the destination drive (installation), not the source drive (where the setup file is) .

Ditto with Rapture.

It's a pity because on the whole Sonar X2 installation routine and configuration is excellent, time to clean this up ! :).

In this case, I'm absolutely positive it is. I helped link up the X2 Producer purchases to the same downloads for X1 Producer purchases. Nothing has changed for this installer.

Issue (1)  
The Dimension Pro Installer  kept saying another version was installed. After 4-5 attempts, I uninstalled all Dimension Pro versions ( I had 1.2 and 1.5)  with everything uninstalled and re scanning plug to make sure it is gone, I still get  the message "another version is installed"  nothing shows up on the windows program uninstall list. I went ahead a remove 8.5 from my system as well and have gone over  the entire system (5 drives) looking for another copy of dimension pro. Nothing.   Still getting a  "another version is installed" message from installer.  ANy advice before I do open heart surgery on my Windows registry?


Issue (2) 
We are suppose to get a full version of Rapture correct?  I have to do a "custom install"  to my D: drive  during that process it never asks to install Rapture.  


I now have serial number for both Dimension Pro and Rapture and apparently no way to install them.
Any work around would be appreciated
Thanks

FYI the X2 addition context installer seems to be hard-coded to only the C drive.

UPDATE:  after hand editing about 3 dozen lines out of my registry  I finally got the 1.5 Dimension Pro to RE-install...  Then had to re-install all all my  Digital Sound Factory add on's.
Still no work around for  the missing Rapture installer. Can you send me a link to  just a  full Rapture install please?

Can you PLEASE make a LARGE PRINT note to future customers  to not try to install 1.5 if they already have it?
  

Thanks scook