Support for X1 officially over?

Even though I've moved over to X2, and would probably never ever use X1 again in my life, I feel that X1 should still be fully supported until X3 is released, which includes providing patches and bug fixes.

I feel that X1 should still be fully supported until X3 is released, which includes providing patches and bug fixes.

 
Highly unlikely...   Sure, it would be ideal.   Unfortunately it's not an ideal world.  X3 could easily be over a year off, and I doubt CW is near big enough to support any previous version with patches, for any period of time.   Then again, how many companies could... or do?  
 

Of course they still support the product, they just do not release new patches or updates for it.

Here we go again. This comes up every year; to an extent, it's a legitimate gripe - if there are glaring bugs that really are bugs, not just someone's idea of a workflow that should be different than it is, it would be nice if they released a patch. However in practise it's not really very feasible, for a number of reasons: 

1) many of the 'fixes' that roll out in the new version involve large-scale changes to the codebase, and they are likely interdependent to a degree with new features as well, which can't be 'rolled into' the previous version without making it, well, the new version. 

2) CW is not a large company and they have to devote their limited resources to continued development on the new version. They are hardly alone in this, and it's silly to pretend that every other company of that size is releasing point upgrades or service packs for previous versions. When was the last time Propellerheads released a point upgrade for a previous version, let alone version 1? Come on. 

3) what does 'Fix' mean? They should have 'Fixed' your particular version of X1 before moving on? Does 'fixed' mean no bugs of any kind? Great, call me in 2377 when they nab the last one, and we can proudly proclaim that CW has produced the first completely bug-free program in the history of software. 

Or does 'Fix' mean fixing the one particular thing that happens to bother you? What about the one that bothers me, or someone else? I wanted the automation copy/paste bug fixed, and it seems to be - in X2 - so I happily plonked down the upgrade fee. I could howl about how they should roll that back to X1, but for reason 1) above that would probably mean rolling automation lanes back to X1, and then they are that much less likely to sell upgrades, stay competitive, and be able to offer actual support for any of their versions. 

No, I'm not into tilting at windmills, I'd rather move forward and stay positive. Not to mention that X2 is a huge improvement which I wouldn't want to be without at this stage. 

In fact I think, though I'm not sure, that someone dug up one example of CW releasing a point upgrade for (I think) Sonar 4 after 5 was released, but that's the only example I've ever seen. 

As stated above, if you're a paying customer of a previous version you are certainly entitled to and should receive support on that product until such time as it is officially announced otherwise, at which point feel free to gripe about that. 

stevec

Then again, how many companies could... or do?   
 

Hi Steve, I must admit that I thought, especially now that Roland have bought out Twelve Tone, that the Cakewalk brand was a big mover now, but I've got to know over the last few months that is not the case.

As I type, I'm wondering... there must be something in the small print somewhere that covers this topic?


And you ask how many companies do, and I can only answer that by the "professional" software that I use in my "day job," which is AutoCAD, and that is supported, I think, something like two versions back from the current version. Having said that, the support and bug fixes you get from Autodesk is well known to be dire at best.

Neither do I...

Bristol_Jonesey


Ditto.

Best version EVER - by a long margin

I ditto your ditto!

I've become quite attached to my X1D Expanded over the last year..., and don't intend on moving on to X2 just yet. I jumped on board the X1 train at version C, so if that's any indication, it will be a few major patches before I do move to X2. But I'm itching... 

stevec

And you ask how many companies do, and I can only answer that by the "professional" software that I use in my "day job," which is AutoCAD, and that is supported, I think, something like two versions back from the current version. Having said that, the support and bug fixes you get from Autodesk is well known to be dire at best.

 
Funny you should mention that...   I work for a fairly large software company that happens to be a competitor in the same industry (ever hear of MicroStation?).   And yes we have, on occasion, released a patch after a newer version was available.  However, we're talking about software that runs a few thousand $$ per license, in addition to a yearly subscription program in order to access updates.  It's a whole different ball game...    And Autodesk is even bigger.  
 

As work I am an ESRI user. They support earlier versions, but you are unlikley to get bug fixes for older versions unless its something really serious that is impacting a major client. Again we are talking about a huge company selling 5 figure software with some huge corporate and government clients.
 
Cakewalk could support old versions by adding sustaining personnel, but prices would rise dramatically as a result, and sales would fall and......

Alegria

I've become quite attached to my X1D Expanded over the last year..., and don't intend on moving on to X2 just yet. I jumped on board the X1 train at version C, so if that's any indication, it will be a few major patches before I do move to X2. But I'm itching... 

Don't wait too long... While there do seem to be a couple of wrinkles to iron out here and there, I would say that X2 is basically X1D Expanded with some wicked new features (lanes, pc fx chains), some big improvements to existing stuff (matrix, the LP plugins) and a whole slew of really nice interface refinements (autozoom and timeline zoom), plus the extra candy (console emu, breverb, th2, R-mix), and on the whole very nearly as stable out of the gate. It's really hard not to say you're missing out by holding out... 

Just wanted to step in to confirm that, according to our official policy, registered X1 users will continue to get full-on tech support services.  We try to offer both phone and email support for the two latest versions of flagship products.  

Though, it should be noted that, as John T said, you should be using the latest patch available and you should disable any mods you have installed before troubleshooting.

Steve, yeah, I've sure heard of Microstation but I've never used it. Bentley are the owners of that now aren't they? I use AutoPLANT which is a Bentley add on to AutoCAD. All boring stuff lol.
And I have to concede that, yes, AEC is miles above the DAW industry and it was a pretty bad example. My bad lol

 
Yes, that's the one.  My AutoPLANT colleagues are down in Covington, LA, which fortunately wasn't hit too hard by the last hurricane.   But compared to SONAR and DAW stuff?    Boring, indeed.   
 
No biggie on the example.   Having been in this undustry for a number of years I'm very used to how the whole thing works, which is so different than anything here.  And to reiterate (and paraphrase) an earlier point, much less interesting.  
 

If you have read the UELA(License Agreement) Cakewalk does not have to provide updates as per: 1. Grant of License.(last sentence)This License does not grant you any right to any enhancement to the product,Enhancements and updates if available may be obtained by you at Cakewalk's then current pricing terms and conditions. So technically they don't have to provide anything, it's nice that they don't stick to the letter of the agreement and at least provides fixes to the current version, be nice if fixes that work for all version's could passed down but that is highly unlikely.