Freddie H
Max Output Level: -39 dBFS
- Total Posts : 3617
- Joined: 2007/09/21 06:07:40
- Status: offline
Experience that SONAR X2 randomly just stop playback sometimes? *Official response
Hi all!  Have you also notice and experience that SONAR X2 randomly just stop playback sometimes? You get a “drop out” warning in the control bar. It’s happen randomly, not always and it’s no matter of the load or kind of project…so it’s not a matter of CPU spikes or buffer setting whatever… Please Post if you get this kind of randomly warnings you too.. I think it’s a bug somewhere in the audio stream? Thanks in advance!
post edited by Freddie H - 2012/10/18 15:21:56
-Highly developed spirits often encounter resistance from mediocre minds. -It really matters!
|
Freddie H
Max Output Level: -39 dBFS
- Total Posts : 3617
- Joined: 2007/09/21 06:07:40
- Status: offline
Re:Have you also notice and experience that SONAR X2 randomly just stop playback sometimes
2012/10/18 07:11:42
(permalink)
Cakewalk Problem Report Form Thank you Freddie! We have received your report. Your report number is as follows: CWBRN-11909
-Highly developed spirits often encounter resistance from mediocre minds. -It really matters!
|
Mystic38
Max Output Level: -59 dBFS
- Total Posts : 1622
- Joined: 2010/08/30 17:40:34
- Location: Mystic, CT
- Status: offline
Re:Have you also notice and experience that SONAR X2 randomly just stop playback sometimes
2012/10/18 09:44:17
(permalink)
With X1 i never had a single dropout, no matter what project i was running on..in fact i became confident (dumb?) enough to leave a/v and wireless on while i was working..not a single problem...in fact i had never even seen the "drop out" warning thingy
so i can confirm that X2 is far more sensitive to this than x1...i had a three day downtime of productivity trying to assess why for no reason i started to get dropouts.. and while i dont mind disabling a/v and wireless to work on x2..i do note this as a comparison to x1..nothing else has changed in my system at all... and dropouts can occur on realtively simple, audio only projects...
HPE-580T with i7-950, 8G, 1.5T, ATI6850, Win7/64, Motu 828 III Hybrid, Motu Midi Express, Sonar Platinum, Komplete 9, Ableton Live 9 & Push 2, Melodyne Editor and other stuff, KRK VXT8 Monitors Virus Ti2 Polar, Fantom G6, Yamaha S70XS, Novation Nova, Novation Nova II, Korg MS2000, Waldorf Micro Q, NI Maschine Studio, TC-VoiceLive Rack, 2012 Gibson Les Paul Standard, 2001 Gibson Les Paul DC, 1999 Fender Am Hardtail Strat, Fender Blues Jr, Orange TH30/PPC212, Tak EF360GF, one mic, no talent.
|
Bristol_Jonesey
Max Output Level: 0 dBFS
- Total Posts : 16775
- Joined: 2007/10/08 15:41:17
- Location: Bristol, UK
- Status: offline
Re:Have you also notice and experience that SONAR X2 randomly just stop playback sometimes
2012/10/18 10:04:03
(permalink)
I'll tell you what I have seen.
This doesn't happen regularly - maybe seen it 2 or 3 times at most, but playback will stop, a message will say "The audio Engine has stopped working" with a dialog box giving the choice of Help or Cancel. Selecting Cancel starts playback again.
This never affects exports, and I always run a hybrid of Audio & Midi so can't pin it down to either one.
CbB, Platinum, 64 bit throughoutCustom built i7 3930, 32Gb RAM, 2 x 1Tb Internal HDD, 1 x 1TB system SSD (Win 7), 1 x 500Gb system SSD (Win 10), 2 x 1Tb External HDD's, Dual boot Win 7 & Win 10 64 Bit, Saffire Pro 26, ISA One, Adam P11A,
|
Norrie
Max Output Level: -58.5 dBFS
- Total Posts : 1665
- Joined: 2010/04/20 15:48:15
- Location: Scotland
- Status: offline
Re:Have you also notice and experience that SONAR X2 randomly just stop playback sometimes
2012/10/18 11:50:49
(permalink)
By moving audio clip lengths I can actually get the audio to stop playing ( No Drop out Error )Time line keeps moving
Any soft synths I have running still produce noise but the audio wont play ( Nothing is soloed and nothing is muted ) again until I reload X2.
This can happen in any session and I have reported it.
SONAR X3c Producer Pro Tools 11 Allen & Heath GS-R24 M Adam A77x i7 4930K @ 4.4Ghz
|
Freddie H
Max Output Level: -39 dBFS
- Total Posts : 3617
- Joined: 2007/09/21 06:07:40
- Status: offline
Re:Have you also notice and experience that SONAR X2 randomly just stop playback sometimes
2012/10/18 14:58:28
(permalink)
CWBRN-11909, SONAR X2 randomly just stop playback sometimes? Hello Freddie,
Thank you for your report.
Our testers have requested additional information that is required to process your report further. To view your message and provide additional information, please visit your report's status page at...... All messages can be found in the Report Correspondence section at the bottom of the report. Best regards, Cakewalk Problem Tracker
post edited by Freddie H - 2012/10/18 15:06:24
-Highly developed spirits often encounter resistance from mediocre minds. -It really matters!
|
Freddie H
Max Output Level: -39 dBFS
- Total Posts : 3617
- Joined: 2007/09/21 06:07:40
- Status: offline
Re:Have you also notice and experience that SONAR X2 randomly just stop playback sometimes
2012/10/18 15:00:48
(permalink)
Hello Freddie,
The status of your problem report has updated to "Contact Tech Support"
-Highly developed spirits often encounter resistance from mediocre minds. -It really matters!
|
Freddie H
Max Output Level: -39 dBFS
- Total Posts : 3617
- Joined: 2007/09/21 06:07:40
- Status: offline
Re:Have you also notice and experience that SONAR X2 randomly just stop playback sometimes
2012/10/18 15:05:09
(permalink)
Bristol_Jonesey
I'll tell you what I have seen.
This doesn't happen regularly - maybe seen it 2 or 3 times at most, but playback will stop, a message will say "The audio Engine has stopped working" with a dialog box giving the choice of Help or Cancel. Selecting Cancel starts playback again.
This never affects exports, and I always run a hybrid of Audio & Midi so can't pin it down to either one.
Please you all folks that experience this kind of problems . Please I urge you all send a Official reports so Cakewalk can deal with this and fix it permanently. Thanks in advance. http://www.cakewalk.com/support/contact/problemreport.aspx
-Highly developed spirits often encounter resistance from mediocre minds. -It really matters!
|
R3V3RB
Max Output Level: -90 dBFS
- Total Posts : 44
- Joined: 2012/01/07 16:55:41
- Status: offline
Re:Have you also notice and experience that SONAR X2 randomly just stop playback sometimes
2012/10/19 11:17:22
(permalink)
I had all manner of pops clicks and dropouts. After unchecking the option "Use MMCSS (Windows Vista - Win 7)" everything was fine.
Maybe that could help?
My cpu is i7 2600k 4 core and my os is Win 7 64.
|
Re:Have you also notice and experience that SONAR X2 randomly just stop playback sometimes
2012/10/19 11:35:12
(permalink)
Freddie, You're not sharing with everyone the official response. You shared the automated email that told you a new message was added to the bottom of the report. The message was brief, but it basically said that these types of topics are PERFECT topics for Technical Support. It also shared with you an article that lists common causes and solutions to clicks, pops and dropouts. Here: http://www.cakewalk.com/Support/kb/reader.aspx/2007013007 I don't mean to pick on anyone, but vague reports such as "the program crashes sometimes" or "the program drops out" really aren't going to go anywhere. Specifics are needed and when we ask for them many times we're given some very odd responses. Dropouts can be caused by a number of factors, on any computer, with any DAW. I deal with this same type of stuff in my part-time job with every other host as well. It's definitely not a "SONAR bug". Instead of encouraging people to send reports of dropouts to the Problem Report Form, I'd instead encourage people experiencing dropouts to give Tech Support a call so we can work on isolating the problem. Sending a report of dropouts to the problem report form won't help you get back to recording, which should really be your ultimate goal here. Now with that being said, if after working with someone in tech support they do discover a problem with audio engine performance that needs to be escalated to dev... we can always do that as well. Those types of reports require a lot of specifics though, so it's best to get in touch with someone who can ask the right questions.
|
gzanden
Max Output Level: -90 dBFS
- Total Posts : 42
- Joined: 2008/03/18 07:13:13
- Location: Netherlands
- Status: offline
Re:Have you also notice and experience that SONAR X2 randomly just stop playback sometimes
2012/10/19 12:11:53
(permalink)
Well said Ryan. And thanks for answering that in a normal (polite) font.
All that boldness and smileys makes my head hurt sometimes.
(But maybe that's just me)
SONAR Platinum x64
ASUS P5K Black Pearl, 2.4 GHz Core2Quad, 8 Gb mem, 128Gb SSD/250+500Gb HDD, Windows 7 (x64) Home Premium
RME FF800, ADAM A7/Sub7, UAD2 Quad (v7.2), Tranzport+Alphatrack, Edirol PCR-800
Roland JV1080 + U220, Yamaha SY-77 + MU90R, Alesis HD24 + ML-9600 Masterlink
+ too many guitars
|
John
Forum Host
- Total Posts : 30467
- Joined: 2003/11/06 11:53:17
- Status: offline
Re:Have you also notice and experience that SONAR X2 randomly just stop playback sometimes
2012/10/19 13:07:17
(permalink)
Keep in mind that Freddie is not a native English speaker. I think he does a great job in supporting Cakewalk. But anyone can become frustrated from time to time.
|
FastBikerBoy
Forum Host
- Total Posts : 11326
- Joined: 2008/01/25 16:15:36
- Location: Watton, Norfolk, UK
- Status: offline
Re:Have you also notice and experience that SONAR X2 randomly just stop playback sometimes
2012/10/19 13:15:59
(permalink)
This is a serious point...... elsewhere Freddie you said you were using 64 bit floating files as your recording preference.
I would imagine given the size of those wave files you'd need a fairly healthy I/O buffer set in Preferences-->Audio--->Sync & Caching===>Playback & recording.
Too small or large buffers there will cause dropouts while running under seemingly light loads. Basically Sonar can't get the data off the drives quick enough if too small or has to wait for the buffer to fill if too large. Result is a dropout either way.
HTH.
|
Splat 
Max Output Level: 0 dBFS
- Total Posts : 8672
- Joined: 2010/12/29 15:28:29
- Location: Mars.
- Status: offline
Re:Have you also notice and experience that SONAR X2 randomly just stop playback sometimes
2012/10/19 14:00:48
(permalink)
Unfortunately it doesn't matter if you come from Mars, you have to be absolutely accurate in what you are reporting. There are too many variables.
Sell by date at 9000 posts. Do not feed. @48/24 & 128 buffers latency is 367 with offset of 38. Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
|
danika
Max Output Level: -88 dBFS
- Total Posts : 127
- Joined: 2004/10/09 01:09:20
- Status: offline
Re:Have you also notice and experience that SONAR X2 randomly just stop playback sometimes
2012/10/19 16:12:46
(permalink)
Mystic38
With X1 i never had a single dropout, no matter what project i was running on..in fact i became confident (dumb?) enough to leave a/v and wireless on while i was working..not a single problem...in fact i had never even seen the "drop out" warning thingy
so i can confirm that X2 is far more sensitive to this than x1...i had a three day downtime of productivity trying to assess why for no reason i started to get dropouts.. and while i dont mind disabling a/v and wireless to work on x2..i do note this as a comparison to x1..nothing else has changed in my system at all... and dropouts can occur on realtively simple, audio only projects...
This has been my experience also. If I took the time to report every dropout, I wouldn't be doing anything else. No changes to my OS or audio interface.
|