saaricom
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X1 x64 stopped working with Focusrite Scarlett 18i6!
Somehow after installing the updates required by Focusrite, my Scarlett 18i6 shuts down their Scarlett MixControl 1.1 software as soon as Sonar accesses it. So I am completely down! After several iterations of installs (i.e. going back to earlier versions etc.) I am still unable to get the audio interface to work. I did notice this morning that the latest release note states: Known Issues:  - Not passing audio when connected to some USB 3 ports - "Dim" and "Mute" buttons in Scarlett MixControl affecting level of 'Grey' outputs - 64 bit DAWs cannot open Scarlett Mix Control using their "Control Panel" audio options (Windows) DING! So it looks as if the 64 bit issue is my problem. If any of you are using a stable Focusrite interface on 64, DO NOT UPGRADE your firmware, MixControl etc. until this gets resolved! 
cheers! Erik RIG: Sonar X1 Producer Expanded Build 425 (x64) Windows 7 Pro 64-Bit SP1 Intel i7-3770K CPU 16-GB RAM MB: ASUS P8 Z77-V PRO Line Six TonePort UX2 M-Audio Axiom 25
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Splat 
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Re:X1 x64 stopped working with Focusrite Scarlett 18i6!
2012/11/04 20:37:20
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- 64 bit DAWs cannot open Scarlett Mix Control using their "Control Panel" audio options (Windows)
Which means you can open the mix control app away from your DAW right (as stand alone)?
No big issues with my focusrite interface and Win8.... Always read the tin before upgrading, and always backup and get ready to restore before upgrading!
Cheers...
Sell by date at 9000 posts. Do not feed. @48/24 & 128 buffers latency is 367 with offset of 38. Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
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saaricom
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Re:X1 x64 stopped working with Focusrite Scarlett 18i6!
2012/11/04 20:44:39
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Yes - the MixControl app works fine stand-alone and with Windows Media, Sound Forge 8.0 etc.
cheers! Erik RIG: Sonar X1 Producer Expanded Build 425 (x64) Windows 7 Pro 64-Bit SP1 Intel i7-3770K CPU 16-GB RAM MB: ASUS P8 Z77-V PRO Line Six TonePort UX2 M-Audio Axiom 25
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Beepster
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Re:X1 x64 stopped working with Focusrite Scarlett 18i6!
2012/11/05 09:28:33
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Hmm... Thanks for the heads up. I didn't realize there was an update. As I am running 64bit as well I think I'll be avoiding it or contacting Focusrite before installing. BTW the Focusrite guys are really helpful. Might want to shoot them an email. In fact I wouldn't be surprised if Matt didn't show up in this very thread.
You out there, Matt?
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whack
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Re:X1 x64 stopped working with Focusrite Scarlett 18i6!
2012/11/05 10:12:26
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I use the 18i6 with win7 no probs (although sometimes when the internet is on it can drop out for some strange reason). I can access the control panel within X2.
The focusrite people are very helpful I agree
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Beepster
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Re:X1 x64 stopped working with Focusrite Scarlett 18i6!
2012/11/05 10:15:36
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@whack... But have you installed this new update? I think that's the problem. BTW it was one of your threads that prompted me to get the 18i6. Great unit. Cheers.
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whack
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Re:X1 x64 stopped working with Focusrite Scarlett 18i6!
2012/11/05 11:48:50
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oohhhh, good question! maybe I havent, ill check what driver version later compared to the website one, by the sounds I would be advised otherwise.
No probs, solid unit for sure.
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Matt.Focusrite
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Re:X1 x64 stopped working with Focusrite Scarlett 18i6!
2012/11/05 12:00:30
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saaricom
- 64 bit DAWs cannot open Scarlett Mix Control using their "Control Panel" audio options (Windows)
DING!
So it looks as if the 64 bit issue is my problem. If any of you are using a stable Focusrite interface on 64, DO NOT UPGRADE your firmware, MixControl etc. until this gets resolved!
Actually, that issue refers to a DAWs ability to launch MixControl from it's preferences (ASIO panel in the Driver Settings tab of Sonar's preferences). It sounds like you are experiencing a different issue. I would suggest trying the latest public beta release of Scarlett MixControl as found at beta.focusrite.com I understand that some people are a bit apprehensive about beta versions, but we do not release public betas until they are very stable. Once you install it, run MixControl and let it do the firmware update that it will prompt. Once this is done, test to see if you are still experiencing the same problem. If you are, please contact Focusrite support via this link: http://www.focusrite.com/answerbase/en/contact.php
Matt Pliskin // Focusrite Technical Support
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Beepster
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Re:X1 x64 stopped working with Focusrite Scarlett 18i6!
2012/11/05 12:02:55
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hmm... I just realized you said you have Scarlett MixControl 1.1. The version I have is 1.1.128.0
My driver version is 2.3.0 API 3.0.
Firmware version 198
All of my stuff is working with X2 64 (and X1 64). What exactly are you running? You can check by opening the MixControl software, clicking "Help" > "About". Maybe you need to update MixControl. There are older versions of the Focusrite stuff that did not play nice with Sonar so maybe that is what is happening. Essentially if you updated one thing but not the others perhaps that is causing the problem. Cheers.
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Beepster
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Re:X1 x64 stopped working with Focusrite Scarlett 18i6!
2012/11/05 12:03:58
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Ha. Beat by Matt. Howdy. ;-)
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Splat
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Re:X1 x64 stopped working with Focusrite Scarlett 18i6!
2012/11/05 12:30:18
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> Actually, that issue refers to a DAWs ability to launch MixControl from it's preferences That was pointed out earlier on in the thread... An uninstall/reinstall of mixcontrol sometimes works wonders. I find upgrades sometimes do not work nicely with mixcontrol.
post edited by CakeAlexS - 2012/11/05 22:44:20
Sell by date at 9000 posts. Do not feed. @48/24 & 128 buffers latency is 367 with offset of 38. Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
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saaricom
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Re:X1 x64 stopped working with Focusrite Scarlett 18i6!
2012/11/05 17:30:20
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Thanks for the tips Matt (Focusrite) & Beepster
I read all of Beepster's thread this weekend hoping to find a clue, but it was good fun anyway ;-)
I am heading home tonight to try the beta + firmware solution. Hopefully some music will be made.
Sadly (maybe not) I just ordered a Roland UA-55 Quad-Capture 15-minutes ago! I guess it will be my backup plan if i cannot get the Scarlett to behave.
cheers! Erik RIG: Sonar X1 Producer Expanded Build 425 (x64) Windows 7 Pro 64-Bit SP1 Intel i7-3770K CPU 16-GB RAM MB: ASUS P8 Z77-V PRO Line Six TonePort UX2 M-Audio Axiom 25
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Beepster
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Re:X1 x64 stopped working with Focusrite Scarlett 18i6!
2012/11/05 19:23:34
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Heh... hard to find clues in my threads especially from back then. Glad you enjoyed it though. Let us know what happens. Cheers.
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Beepster
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Re:X1 x64 stopped working with Focusrite Scarlett 18i6!
2012/11/05 19:26:06
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Actually I guess that's not true because usually smart people show up to save my butt. Gotta love this place. ;-)
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saaricom
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Re:X1 x64 stopped working with Focusrite Scarlett 18i6!
2012/11/07 21:13:42
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Well -
Part I: the trial of the Focusrite BETA worked... Kind-of. It doesn't crash, but it still seems to be a problematic issue with the MixControl not playing nice. Frankly as a long-time (10 yr) M-Audio Delta 1010 user with Cakewalk SONAR, I just don't get why Focusrite made the MixControl so hard to play nice with Sonar.
Part II: I got the Roland QUAD-CAPTURE. Downloaded the latest drivers. Plugged it in. Recorded tracks and I am extremely happy with it! IT JUST PLAIN WORKS.
Conclusion: Goodbye Scarlett! I am not interested in paying to be a BETA tester at this point in my life. I have very little time to make music and I intend to make more and less tech-troubleshooting my system. I guess I will see if I can sell it on Craigslist...
Thanks for all the advice folks! I love Cakewalk and this forum!!!
cheers! Erik RIG: Sonar X1 Producer Expanded Build 425 (x64) Windows 7 Pro 64-Bit SP1 Intel i7-3770K CPU 16-GB RAM MB: ASUS P8 Z77-V PRO Line Six TonePort UX2 M-Audio Axiom 25
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Splat
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Re:X1 x64 stopped working with Focusrite Scarlett 18i6!
2012/11/08 02:14:56
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Erik did you not try what I suggested? Do a full uninstall of mixcontrol, reboot, then reinstall mixcontrol. This works for me. Cheers.
Sell by date at 9000 posts. Do not feed. @48/24 & 128 buffers latency is 367 with offset of 38. Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
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saaricom
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Re:X1 x64 stopped working with Focusrite Scarlett 18i6!
2012/11/08 20:53:52
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Yes I did, but the problem is that the firmware was upgraded and it forces me to upgrade MixControl.
cheers! Erik RIG: Sonar X1 Producer Expanded Build 425 (x64) Windows 7 Pro 64-Bit SP1 Intel i7-3770K CPU 16-GB RAM MB: ASUS P8 Z77-V PRO Line Six TonePort UX2 M-Audio Axiom 25
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