Groove3 pass: what am I doing wrong?

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jm24
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2013/02/02 09:48:49 (permalink)

Groove3 pass: what am I doing wrong?

Did the redemption thang.  Got the confirmation email messages.
 
Click on the MY Products link and then the Watch Videos link which displays the player.
 
And all I get to view are the clips that are available to everyone.
 
All others are listed as NOT ORDERED    PURCHASE.
 
What am I not doing correctly?
 
 
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    daveny5
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    Re:Groove3 pass: what am I doing wrong? 2013/02/02 10:22:25 (permalink)
    When you went to My Products, do you see the icon that says ALL ACCESS PASS? 

    Then click on the arrow next to Choose Products and you should have a long list of products to select from. Then do the same for Choose category and Choose Videos. 

    Its only good for 30 days after you registered. 

    Dave
    Computer: Intel i7, ASROCK H170M, 16GB/5TB+, Windows 10 Pro 64-bit, Sonar Platinum, TASCAM US-16x08, Cakewalk UM-3G MIDI I/F
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    #2
    Glyn Barnes
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    Re:Groove3 pass: what am I doing wrong? 2013/02/02 10:23:58 (permalink)
    I had this problem, somehow the code did not register properly. I emailed them and they sorted it out pretty quick.

    Intel i7 3770K @4.4GHz, 32GB RAM, 240GB SSD System disk, 2 x 2TB and 1 x 1TB (with SSD Cache) HDD. Windows 10,  Sonar Platinum. Roland Quad Capture. 
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    Music - Goldry Bluszco on Soundcloud
    #3
    jm24
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    Re:Groove3 pass: what am I doing wrong? 2013/02/02 13:18:41 (permalink)
    Thanks. I sent a plea for help.
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    Ed Evans
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    Re:Groove3 pass: what am I doing wrong? 2013/02/02 19:37:59 (permalink)
    Same here.  I sent an email to them via their support page and it was fixed with a nice response within 10 minutes.  Very impressive...
     
    Ed

    Ed Evans
    Sonar X3d, Roland Octa-Capture, Windows 7 x64 

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