toastjam
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Windows 8 and Presonus 1818VSL - getting distorted output
I'm getting very distorted output from Presonus 1818VSL. It's worked fine on laptop running Windows 7 and X2. Just upgraded desktop computer in studio to an HP Envy Intel (R) Core (TM) i5-3470, CPU 3.2 GHz, 12.0 GB RAM, 64-bit running Windows 8. I've tried messing with all the driver combinations in X2 and keep getting distorted output.
Any guidance would be greatly appreciated. thx
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daveny5
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Re:Windows 8 and Presonus 1818VSL - getting distorted output
2013/04/03 21:04:54
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You should be using it in ASIO mode. Start with 256 or 128 samples in the buffer size.
Make sure you have the latest drivers for the Presonus.
Make sure the Presonus is the only audio device selected in Preferences-Audio.
Are you using 24 bit depth and 44.1 KHz sample rate?
Are you running X2 or X2A?
Dave Computer: Intel i7, ASROCK H170M, 16GB/5TB+, Windows 10 Pro 64-bit, Sonar Platinum, TASCAM US-16x08, Cakewalk UM-3G MIDI I/F Instruments: SL-880 Keyboard controller, Korg 05R/W, Korg N1R, KORG Wavestation EX Axes: Fender Stratocaster, Line6 Variax 300, Ovation Acoustic, Takamine Nylon Acoustic, Behringer GX212 amp, Shure SM-58 mic, Rode NT1 condenser mic. Outboard: Mackie 1402-VLZ mixer, TC Helicon VoiceLive 2, Digitech Vocalist WS EX, PODXTLive, various stompboxes and stuff. Controllers: Korg nanoKONTROL, Wacom Bamboo Touchpad
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gswitz
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Re:Windows 8 and Presonus 1818VSL - getting distorted output
2013/04/03 21:34:35
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I use asio. I set the file size to 24 bit (down from 32 which is the default). I bypass all fx when I'm having trouble with the recording.
StudioCat > I use Windows 10 and Sonar Platinum. I have a touch screen. I make some videos. This one shows how to do a physical loopback on the RME UCX to get many more equalizer nodes.
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toastjam
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Re:Windows 8 and Presonus 1818VSL - getting distorted output
2013/04/04 07:53:32
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Thanks for the quick responses you guys...I may have figured it out this morning after a cup o joe before heading out to work. I had the 1818 plugged into a USB 3 port instead of USB 2. Not sure if this should make a difference but when I quickly started up the computer and loaded Sonar this morning there was no distortion. I'll mess around with it more after work...maybe it has something to do with Windows 8 and USB 3, because my Rain laptop running Windows 7 works fine with the 1818 through a USB 3 port.
I did try the ASIO more (I'll have to check the buffer size). One thing that was curious was that selection box for bit depth was not allowing me to change it from 32. I knew that could have been an issue as the Presonus is 24 bit. I did download all the latest drivers for Presonus. I'll also check which version of X2 I have. I know it's the Producer version and I downloaded everything from my registration/software page so I don't believe I'm missing any updates.
Does the USB 3 thing make sense?
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daveny5
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Re:Windows 8 and Presonus 1818VSL - getting distorted output
2013/04/04 08:28:29
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Yes. I've seen others that have had issues with USB 3. That's why its a good idea to post your equipment specs in your signature.
Dave Computer: Intel i7, ASROCK H170M, 16GB/5TB+, Windows 10 Pro 64-bit, Sonar Platinum, TASCAM US-16x08, Cakewalk UM-3G MIDI I/F Instruments: SL-880 Keyboard controller, Korg 05R/W, Korg N1R, KORG Wavestation EX Axes: Fender Stratocaster, Line6 Variax 300, Ovation Acoustic, Takamine Nylon Acoustic, Behringer GX212 amp, Shure SM-58 mic, Rode NT1 condenser mic. Outboard: Mackie 1402-VLZ mixer, TC Helicon VoiceLive 2, Digitech Vocalist WS EX, PODXTLive, various stompboxes and stuff. Controllers: Korg nanoKONTROL, Wacom Bamboo Touchpad
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robert_e_bone
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Re:Windows 8 and Presonus 1818VSL - getting distorted output
2013/04/04 08:41:53
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☄ Helpful
I have this interface as well, and am also running Windows 8.
Try the following:
1. Make sure the Sample Rate for the interface matches the Sample Rate as set in Sonar. I happen to have both set to 44.1
2. If using the 44.1 Sample Rate,try pairing that with an ASIO Buffer Size of 128. That's what I use, and I do not have any audio issues using those settings with this interface.
3. Presonus technical support advised that I go into Control Panel\Hardware and Sound\Manage Audio Devices, and for EACH available Presonus device (Line 1/2, Line 3/4, etc), that you go into the properties for each one, click on advanced, and make sure each one uses the setting that matches what you set the bit-depth for Sonar and the Sample Rate to. So, for all of mine, they are set to use: 2-channel 24-bit, 44100 hz (studio Quality). They advise this should be done for ALL Presonus devices, for both Playback and Recording under the Sound Devices.
4. Make sure you have the latest drivers from Presonus.
5. I had a bunch of trouble when I had the AudioBox plugged into a USB 3 port. Try using a USB 2.0 port for this audio interface.
I hope any of the above helps - I am now running quite smoothly and never have any audio issues using this interface with Windows 8.
Bob Bone
Wisdom is a giant accumulation of "DOH!" Sonar: Platinum (x64), X3 (x64) Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22 Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64 Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms
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robert_e_bone
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Re:Windows 8 and Presonus 1818VSL - getting distorted output
2013/04/04 08:45:55
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toastjam
Thanks for the quick responses you guys...I may have figured it out this morning after a cup o joe before heading out to work. I had the 1818 plugged into a USB 3 port instead of USB 2. Not sure if this should make a difference but when I quickly started up the computer and loaded Sonar this morning there was no distortion. I'll mess around with it more after work...maybe it has something to do with Windows 8 and USB 3, because my Rain laptop running Windows 7 works fine with the 1818 through a USB 3 port.
I did try the ASIO more (I'll have to check the buffer size). One thing that was curious was that selection box for bit depth was not allowing me to change it from 32. I knew that could have been an issue as the Presonus is 24 bit. I did download all the latest drivers for Presonus. I'll also check which version of X2 I have. I know it's the Producer version and I downloaded everything from my registration/software page so I don't believe I'm missing any updates.
Does the USB 3 thing make sense?
When you were having trouble changing bit-depth to 24, from 32, if you were referring to that as occurring in Sonar, you may have been trying to change it from the wrong spot in Preferences. You cannot change it from the Driver Settings under Audio. You get to where you can change that at Preferences>File>Audio Data. Bob Bone
Wisdom is a giant accumulation of "DOH!" Sonar: Platinum (x64), X3 (x64) Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22 Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64 Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms
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robert_e_bone
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Re:Windows 8 and Presonus 1818VSL - getting distorted output
2013/04/04 08:47:32
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☄ Helpful
Make sure you apply the X2a update, not for this issue, but because it addressed something like 250 bugs and enhancements.
Bob Bone
Wisdom is a giant accumulation of "DOH!" Sonar: Platinum (x64), X3 (x64) Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22 Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64 Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms
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toastjam
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Re:Windows 8 and Presonus 1818VSL - getting distorted output
2013/04/04 08:55:25
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 Thanks again you guys. Bob - your assistance is very appreciated. When I get home today I'll run through all the information you provided. I'll provide a follow up post this evening.
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robert_e_bone
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Re:Windows 8 and Presonus 1818VSL - getting distorted output
2013/04/04 09:01:35
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Please do not waste all of your nice new gear on resurrecting Disco - that's all I ask.
:)
I am looking forward to your results. You should be OK - I did all of the above and it just works, which is just how I like my hardware to be.
Bob Bone
Wisdom is a giant accumulation of "DOH!" Sonar: Platinum (x64), X3 (x64) Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22 Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64 Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms
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Jim Roseberry
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Re:Windows 8 and Presonus 1818VSL - getting distorted output
2013/04/04 09:31:49
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Does the USB 3 thing make sense? Unless you're using a motherboard with an Intel Z series chipset motherboard, the USB3 ports are provided by a 3rd-party controller. Many USB2 audio interfaces have issues with 3rd-party USB3 ports (don't work at all... or performance is degraded). General rule of thumb, if you've got a USB2 audio interface, connect it to a USB2 port. Even if the USB3 port works perfectly fine, there's no advantage do using it.
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toastjam
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Re:Windows 8 and Presonus 1818VSL - getting distorted output
2013/04/04 22:23:09
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Bob - thanks for all the great assistance. I made all the changes you documented - as well as updating to X2a. Everything appears to be working great. I did change everything over to 24 bit under preferences>file>audio data. I think that included both record bit-depth and render bit-depth. Also switched all the 1818 inputs under the control panel to the settings under Sonar. I think I'm ready to rock....and, hmmm, no disco here haha 
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