Help please - is it possible updating to X2a has caused these problems?

Computer Specs:

• Intel Core i7-2600 CPU @ 3.40 GHz; 16GB RAM
• Windows 7 Home Premium 64bit

Sound Card:

• Line 6 TonePort UX2
• ASIO Drivers

SONAR:

• X2a 64bit

---

 
As you may have seen in my other thread, I updated X2 yesterday to version X2a. The only other update I'd done was the 'Hotfix' that came out just after it was launched.
 
Since then, I've experienced a couple of problems, and I'm just wondering if this could be anything to do with the update, or whether something else has caused it.
 
First off, the only other change I've made to my PC in the last week was to download the trial version of Adobe Lightroom about 5 days ago. Since I first installed X2 (the day it was released), I've never had a problem with it, and certainly nothing like what has happened today and yesterday.
 
I noticed yesterday that after using X2a for a while, and having closed it, I was unable to play any sound files, either on my computer, or on any website. I reopened X2a and it played the project perfectly. I checked to see if I'd inadvertently unchecked the 'Share Drivers' option in SONAR, but I hadn't. I closed X2a again, and still couldn't get any audio from any source (I tried Windows Media Player, Foobar, WinAmp and RealPlayer).
 
The only way I could restore sound to everything else except SONAR was to restart my PC.
 
And now this afternoon, exactly the same thing has happened since I closed X2a. I definitely had audio before I opened it (I checked deliberately) but again, after I closed it, no other audio will play.
 
I've been to the Line 6 website and reinstalled the latest drivers for my UX2 but this still hasn't altered the situation.
 
In desperation, I've tried using System Restore to return X2a to X2, but that keeps hanging for some reason. On one restart, Windows failed to open altogether, so I retried in Safe Mode and again tried to restore. When my PC rebooted, it went straight to the 'Repair' screen, which also failed.
 
After having to physically unplug the thing to turn it off, my PC has eventually restarted and loaded Windows. As my last back-up ran last Tuesday, I'm now in the process of manually saving everything to a removable drive, just in case everything goes pear shaped.
 
So, is this a massive coincidence or does it seem possible that installing and running X2a has caused this?
 
If so, any advice would be very gratefully received. I'm guessing the first thing I should do is to uninstall/roll back X2a to see if that clears it. Which is the best way to accomplish this seeing as System Restore doesn't want to play ball?
 
Thanks in advance guys
 
 

Two quick things to check.

1) Can you minimize SONAR and use some other Audio App while SONAR is still running?

2) When you exit SONAR are you sure it is really shutting down? Can you check services and make sure it isn't stuck and has actually shut down?


Good Luck.

best regards,
mike

Hi guys, many thanks to all who have replied.

I'm still backing everything up at the moment and so I probably won't get chance to try out anything tonight.

jb101 - I think you're probably right. Just hot-fixes save a backup.

I agree with Tom Riggs.
It happens to me when I open a project in sonar set at 96k.
So if I want to play another source I close sonar and open my sound card menu from Windows and I change the sample rate to 48k or 44.1k and it will work. 

Hi guys, and thanks again for all the replies
 
The song I've been working on was set at 44.1/24, would that take the resetting of my soundcard by X2 out of the equation I wonder.
 
Anyway, I finally managed to get a System Restore to work and it's cleared the problem as far as I can tell. Unfortunately, and for some reason, it wouldn't allow me to restore to just before the X2a update, I had to go back and set a restore point that took out about eight Windows updates.
 
So, I'm none the wiser as to exactly what was causing the problem. I'm just glad all seems back to normal.
 
Cheers again.
 
 
 
 

 
Thanks Garry
 
These are the updates that the System Restore uninstalled:
 

 

The only thing I'm thinking is that when running Sonar with share driver running, a problem is found that when it closes it's not properly resetting driver access as it's own is closing down...

I don't know the code involved, but it wouldn't surprise me...

A "stupid", but temporary solution? If all is well while Sonar is running, of course, until it can be determined, leave Sonar running minimized once opened? Sorry, a bit like "Doctor it hurts when I do this..." I know, but I thought it was an obvious...

In the meantime I would report that to the Problem Reporter as it does sound like Sonar not releasing the driver correctly when closed....

Keni

"Incidentally, Mike Mccue mentioned minimizing Sonar and running some other audio. I don't know about you or anyone else, but I cannot run ANY other audio applications when Sonar is open. I must kill the audio engine in order to have audio in other places. Just a heads up if you were to try his test and fail. That test wouldn't really be valid for all users....especially me. :)"




FWIW, I do this all the time. I can have SONAR open and minimized and play music with Adobe Audition and or Foobar 2000... and I've always imagined it will work with anything else I might try.


I am not suggesting you can't can't do it but I can surely do it on my system and would be disappointed if I couldn't. 


It is routine for me to trim up, tag, and listen to two track exports before I shut down SONAR.


24/44.1 ASIO drivers with a MOTU firewire setup.


all the best,
mike

Steve had said that he had checked that the 'Share Drivers with other Programs' option was checked in his OP.

In other context, such as the one you have described, it does indeed work differently.

best regards,
mike

SteveStrummerUK


Hi Jon, Mike is correct, I have that boxed checked at all times. And I just tested it out - I can indeed play a project in X2 and a song in Windows Media Player simultaneously.

It actually made my tune sound better

I wasn't saying he was wrong, merely that people will have these things set up differently and for different purposes, so not everyone will be seeing the same things happen.
 
And yes you should be able to run a Windows Audio app along with one that's using the ASIO driver.  Try getting two apps to use the same ASIO driver at the same time though...
 
That's usually enough to coerce the 'feck' sound from your lips.
 

Jonbouy

SteveStrummerUK


Hi Jon, Mike is correct, I have that boxed checked at all times. And I just tested it out - I can indeed play a project in X2 and a song in Windows Media Player simultaneously.

It actually made my tune sound better

I wasn't saying he was wrong, merely that people will have these things set up differently and for different purposes, so not everyone will be seeing the same things happen.
 
And yes you should be able to run a Windows Audio app along with one that's using the ASIO driver.  Try getting two apps to use the same ASIO driver at the same time though...
 
That's usually enough to coerce the 'feck' sound from your lips.
 

Right...me as well. I too wasn't trying to imply Mike was wrong. He was just wrong for MY situation and if by chance Steve or anyone else may be running things like me, you'd definitely not be able to do this at the same time. :) That's my issue Jon...everything on my box uses ASIO so it can only be used once. Even if I have share driver...it won't work. It only takes a second for me to kill the Sonar audio engine though...so I'm cool with that. :) I have some other things that will NOT work right in Sonar when share drivers is checked...so that's another reason for it to be unchecked for me.
 
Steve, I'm just glad you fixed it. Yeah...those Windows updates man....after my loop issue I mentioned to you, I always do them one at a time now so if something doesn't quite work or acts weird after, I know which one it was.
 
Just remember, if you happen to have another Sonar issue...try completely un-installing it, deleting reg keys, folders etc (I know that sucks, but with that pc you have it won't take longer than 50 minutes) and then when you re-install, no hot fix. Install and then go right to X2a and see how you fair. And also...make sure you do the plugin reset and then total rescan of all plugs so plugin manager works correctly without any problems. Quite a few people don't do this and have issues with plugs. :)
 
-Danny