Komplete timeline?

I kind of lost track.

Did Komplete 9 just come out or has it been out for a while?



Thanks.

best regards,
mike

March 27. I know. I might start a thread about NI "support" based on my experience. I still don't have mine.

did you order this direct from NI? 
Also I think I should point out that using NI and Support in the same sentence is an Oxymoron........

MrMook

Bajan Blue


did you order this direct from NI? 
Also I think I should point out that using NI and Support in the same sentence is an Oxymoron........

Yep. Never again!

mine was with an issue from battery 4.  sent an e-mail on apr. 24 got a response the 25th. sent system profiler info the 25th got a response the 26th. sent files for testing the 27th got a reply the 29th.  a couple more e-mails... a couple more test files.  issue resolved by 5/1.  turns out they were testing on a newer patch for battery that wasn't released yet and when they tried on the same release they could replicate.  funny because it was the kind of bug not too many people would find.  

yeah the new browser in b4 is fricking awesome.  it's been out for two months and there has been a patch a month so far.  they're on top of this one for sure.  i love how they integrated all of the solid comp dynamics into it.  

I bought K9U at a special price they offered me. I wasn't gonna pay $649. Well, they sent me a defective hard drive. That was SIX WEEKS ago. The replacement just shipped yesterday.

As to calling...I finally did that last Thursday. The guy told me my replacement drive would ship last Friday.

BS.

Their support leaves a ton to be desired. They outsourced repair of their products to a company in TX. My bad hard drive arrived there on 4/15. On 4/23 (six work days later) I got an email  saying my drive arrived. They said my issue would be resolved in "48 business hours". That's a tricky way of saying 6 more work days.

I'm not happy. These people are like the gang that couldn't shoot straight.

jimusic


...You have to really dig through the website to find the number...


Since they're obviously hiding the number, and hence don't really want a whole bunch of calls, how about you paste it here so we can bombard them with calls & 'settle the score' for their 'wonderful support' track record?

Please don't.  Seriously.  Nothing good will come of it, and you'll ruin the only reliable way many of us have for obtaining NI support.
 
Cheers,
Eddie
 

It's funny,

I am setting up a new DAW so I assumed now was the best time to upgrade from Komplete 7 to Komplete 9.

After scrutinizing all the extra stuff you get in Komplete 9 I have determined that it is unlikely I will ever use any of the extra stuff.

The mouth is the only thing I have a curiosity for.

I had to remind myself that I've never used any of the N.I. vouchers I have been supplied with... so I guess I didn't really need much more than I have.



I think I'll take that budget and buy Ivory later this summer.


Thanks for the info.


best regards,
mike