Helpful ReplyX2 Producer Problems

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bloeff
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2013/06/04 22:47:05 (permalink)

X2 Producer Problems

Hi all,
 
Newbee here. For years, I've been using Sonar DAWs and have had no problems. Now all of a sudden, X2 Producer is randomly crashing. I'm doing nothing different than I have always done and my hardware is exactly the same. I've got Windows 8 and updated to the latest patch. I started noticing problems mixing down wav files and referencing them in the main project (not loading them into the project). I've always done this and have had no problems recognizing the latest mixdown. At some point, tracks in the main projects were not getting updated with the new wav file. I would have to delete events in the track and reimport by reference the new wav file. This worked for a while, then all of a sudden, the whole application began to randomly crash. I've done several installs and always end up with the same results. Again, none of the hardware or drivers have changed. Interestingly, I don't have any of these problems reverting back to X1! I hate to go backwards in DAWs, but if there is no fix, that's what I'll have to do. Does anybody know if others are having similar problems and if a fix is in the works?
 
Thanks,
Bruce
 
 
#1
CJaysMusic
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Re: X2 Producer Problems 2013/06/05 14:32:13 (permalink) ☄ Helpfulby CJaysMusic 2013/06/05 14:32:35
If it stared after you downloaded the latest Win 8 patch, this is most likely the cause of it. Or it may be a plugin or something else connected to your PC that doesn't like the Win 8 patch
 
 
Now, as far as your tracks not updating, this may be because your PIC CACHE is overloaded. Delete your pic cache, meaning delete the contents in the pic cache folder, not the folder itself.
Cj

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#2
bloeff
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Re: X2 Producer Problems 2013/06/06 23:24:18 (permalink)
Hi Cj,
 
Thanks for you quick reply! The problem exists with or without the patch. I deleted files from the pic cache, and it's still crashing. I'll try disabling some of the plugins.
 
Thanks,
Bruce
#3
Guitarpima
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Re: X2 Producer Problems 2013/06/07 16:07:53 (permalink) ☄ Helpfulby Studious 2013/06/11 22:04:54
You can start Sonar in safe mode and disable all the plug ins. Then turn them on one by one and see what happens. If you're using 64 bit Sonar with 32 bit plugs, that may cause an issue. Ever since I stopped using 32 bit plugs, I stopped having crashes.

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#4
bloeff
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Re: X2 Producer Problems 2013/06/08 08:37:09 (permalink)
I started in safe mode and loaded all the plug-ins one at a time. The project loaded successfully. For a while the crashes were random, but now there is a pattern. The project will successfully load and I will do a mixdown to a single wav file without making any changes at all to the project. Then when I go to open the project again, it won't load. How could a simple mixdown corrupt the project?? This makes me believe that there's a bug in X2. Let me know what you think.
 
Thanks,
Bruce
#5
rprichard
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Re: X2 Producer Problems 2013/06/08 09:25:01 (permalink)
Are you running W8-64bit OS?...One thing you might take a look at is the W8 Event Log (in Control Panel)..Look through the various categories to see if the crash is being reported in the log. That might give you additional information on exactly what component is killing the application.  If you are not sure what your are looking at in the log...clear all the events in all the categories (select a category right click and select clear) then go back and force the crash..if there's anything getting generated by the application, it will show up as new events (probably in the Application category). 
 
If you need to contact support, this will be valuable information to resolving the issue. Don't assume anything, the problem could be associated with the application (core, plug-ins, etc) or the W8 OS...The log will be helpful! You might want to check with Support to see if a crash files are being created by Sonar and stored somewhere in the Sonar install directory structure.
 
I just had to reload my OS (W7-64bit)  due to a hard drive crash and just got "up and running"...Very stable at this point but I've never seen the problem you are having...
 
Reuben
 
#6
bloeff
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Re: X2 Producer Problems 2013/06/11 13:37:24 (permalink)
Thanks guys for all your help. I ended up rebuilding the main project from scratch and moved a lot of plugins from it to the mixdown projects and everything is working fine now. I guess it was too much processing for X2. I don't think my hardware was the issue, because the CPU never went above 30% and memory never went above 2GB (I have 32GB) and my soundcard has never been an issue in the past. It's a bit inconvenient, because I really like to apply track effects in the main project. It's too bad X2 doesn't have a dynamic feature that recognizes bottlenecks and automatically makes adjustments. Though I have an M.S. in Computer Science, I certainly don't want to spend the rest of my life bogged down in latency, buffer sizes, ad infinitum. My programming days are behind me. I just want to enjoy software at the user level!
 
Thanks again,
Bruce
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gswitz
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Re: X2 Producer Problems 2013/06/11 13:47:39 (permalink)
Just to be clear, these are crashes and not dropouts, right? The application is actually closing on you? Are you using touch? What kind of interface? I use an updated version of Window eight and I can't crash mine right now.

StudioCat > I use Windows 10 and Sonar Platinum. I have a touch screen.
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Studious
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Re: X2 Producer Problems 2013/06/11 22:10:58 (permalink)
My X2 on Win 7 x64 has also been crashing more frequently lately.  BitBridge is always a problem, and was the source of many crashes, so I've been trying to get rid of ALL 32-bit plug-ins in projects so BitBridge won't load.
 
Other crashes are still happening, and I have a support ticket open.  Maybe a recent Windows update caused some problems across Win 7 and 8...who knows.  But I hope to get to the bottom of it.  Good luck to you too!
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Studious
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Re: X2 Producer Problems 2013/06/12 15:41:13 (permalink)
Was instructed to completely uninstall and reinstall X2, complete with manual registry changes.  Not looking forward to this, but I do hope it resolves my issues.
 
One of the crash reports I sent them references a dll related to the ProChannel, which is why they recommended a full re-install.  When you do have a crash, if the crash details are not displayed, be sure to get the details from Windows Event log (Application section).  It helps find what is bugging out, at least for a particular crash event.
#10
markyzno
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Re: X2 Producer Problems 2013/06/12 15:44:30 (permalink)
Studious
My X2 on Win 7 x64 has also been crashing more frequently lately.  BitBridge is always a problem, and was the source of many crashes, so I've been trying to get rid of ALL 32-bit plug-ins in projects so BitBridge won't load.
 
Other crashes are still happening, and I have a support ticket open.  Maybe a recent Windows update caused some problems across Win 7 and 8...who knows.  But I hope to get to the bottom of it.  Good luck to you too!


Try JBRIDGE

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#11
Studious
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Re: X2 Producer Problems 2013/06/12 16:00:54 (permalink)
Jbridge?  Not too sure about adding another component to an already buggy installation.  But does JBridge allow you to start/stop playback while a VST is in focus?  That is one big pain with BitBridge: you have to click off of it to start/stop playback.  That, and the memory it consumes and how it tends to crash my projects.
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markyzno
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Re: X2 Producer Problems 2013/06/12 16:31:45 (permalink)
Studious
Jbridge?  Not too sure about adding another component to an already buggy installation.  But does JBridge allow you to start/stop playback while a VST is in focus?  That is one big pain with BitBridge: you have to click off of it to start/stop playback.  That, and the memory it consumes and how it tends to crash my projects.




JBridge is an alternative to BitBridge (BBRidge I find to be quite tiresome).....
 
It handles some 32 bit plugs that BBridge cant handle.
 
Certainly sorted a few of my 32 bit woes.

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#13
chuckebaby
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Re: X2 Producer Problems 2013/06/12 16:35:15 (permalink)
why is he not giving us any specs ?
os ?
soundcard?
computer specs?
 
this can sometimes narrow down an issue instantly.
 
sure been using the same hardware, same os..
but what ? what is that ?
 

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#14
nitro_zex
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Re: X2 Producer Problems 2013/06/26 05:31:48 (permalink)
I have been having problems as well. Been getting the old triangle with the ! in the middle. Started off once here and there, and now all the time. Today I was mixing down a tom track and tried to pull up ez drummer by double clicking on the icon and that's all it took. Its happens when im EQing individual tracks and have everything muted except a kick lets say. Im running all 64bit VSTs using sonar EQs and FXs. It really suck too, I had my mix all most complete and a really good mix of 14 tracks and forgot to save as I went and BOOM! Startover. Should I have went with like Presonus or Cubas?
 
My system is a msi m-power, I7 quad core 2770, 16 gig patriot RAM 2000 set, drive C Samsung SSD, drive E western digital 7200, 720W power supply, Focusrite Scarlett 2i2 interface windows 7 64bit pack 1.
 
 
post edited by nitro_zex - 2013/06/26 16:17:06
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Bristol_Jonesey
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Re: X2 Producer Problems 2013/06/26 06:24:30 (permalink)
bloeff
Thanks guys for all your help. I ended up rebuilding the main project from scratch and moved a lot of plugins from it to the mixdown projects and everything is working fine now. I guess it was too much processing for X2. I don't think my hardware was the issue, because the CPU never went above 30% and memory never went above 2GB (I have 32GB) and my soundcard has never been an issue in the past. It's a bit inconvenient, because I really like to apply track effects in the main project. It's too bad X2 doesn't have a dynamic feature that recognizes bottlenecks and automatically makes adjustments. Though I have an M.S. in Computer Science, I certainly don't want to spend the rest of my life bogged down in latency, buffer sizes, ad infinitum. My programming days are behind me. I just want to enjoy software at the user level!
 
Thanks again,
Bruce




Sorry Bruce, but this cannot be correct.
 
To give you an example, I have a project which consists of 75 audio tracks, multiple (100+) plugins, V-Vocal every where (live, not bounced) and this project runs like a dream on my old Win XP32 system with 4Gb of RAM, under Sonar 8.5.3 & X1d Expanded
 
To get the best performance from your machine, you NEED to invest time experimenting with buffer sizes, latency, drivers etc.
 
Your machine deserves it

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#16
Studious
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Re: X2 Producer Problems 2013/06/26 12:55:38 (permalink)
To quote myself "When you do have a crash, if the crash details are not displayed, be sure to get the details from Windows Event log (Application section).  It helps find what is bugging out, at least for a particular crash event."
 
When Sonar crashes, you have to check the crash event details!  It might not help if it's a generic apphang or similar event.  BUT...there is a chance the crash event will reference a specific dll, service, etc.  Then you've pretty much found the problem immediately.  It could be a symptom of something larger, but at least you have something to go on, rather than trying everything under the sun.  If you then need more help, forward that to Cakewalk support and they should provide adequate support, because you provided adequate detail.
#17
Beepster
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Re: X2 Producer Problems 2013/06/26 13:06:27 (permalink)
I'm just curious... after updating your OS to Win 8 (or after you patched it) did you check for updated drivers for your interface and other hardware? You said you didn't change the drivers at all. That can definitely cause problems when you upgrade/update your OS.
#18
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