Fog
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[solved] store account vanished ?
just tried to login with both an old email and new one.. and same with reset... neither work. and reset password with both email addresses doesn't work either.. I'm not ringing the states wasting my money to resolve it either
post edited by Fog - 2013/07/05 11:28:00
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tKx5050
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Re: store account vanished ?
2013/07/04 14:52:53
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Sure you were logging into the UK store? Just a thought.
Steve Sonar Platinum, Quad-Capture, I7-3770, 32Gb
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Fog
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Re: store account vanished ?
2013/07/04 17:01:35
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yup , set to GBP..
it says on both counts to check my email address.. but I'm sure I read elsewhere it is keeping my original one, as the login (which I find stupid)
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jb101
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Re: store account vanished ?
2013/07/04 17:07:44
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I understand about phoning from U.K. Have you emailed them?
It is so weird, because I use my new email address, that I've only had a few months, and it works. I don't understand why this should be so for me, and not others.
I log in to my GBP store account with the new email address, from any device (new Android Phone, iPad, laptop, desktop etc.) and all works fine. It still shows my registration of Sonar 6, so it's not a new account.
Odd..
Hope you get it sorted soon.
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ampfixer
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Re: store account vanished ?
2013/07/04 18:25:46
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I have had numerous problems with the store forgetting my log in credentials. Eventually the problem went through tech support and they manually reset everything. I was hoping the new software might fix it, but yesterday I tried to log in at the store and found out I'm forgotten again.
Regards, John I want to make it clear that I am an Eedjit. I have no direct, or indirect, knowledge of business, the music industry, forum threads or the meaning of life. I know about amps. WIN 10 Pro X64, I7-3770k 16 gigs, ASUS Z77 pro, AMD 7950 3 gig, Steinberg UR44, A-Pro 500, Sonar Platinum, KRK Rokit 6
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spacey
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Re: store account vanished ?
2013/07/04 19:03:25
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Fog
yup , set to GBP..
it says on both counts to check my email address.. but I'm sure I read elsewhere it is keeping my original one, as the login (which I find stupid)
I've mentioned it numerous times that if one changes email they should keep track of the one they used when creating their account. Not long ago in a thread a member located in the UK stated he could change his account email. That thread happened when they mailed the survey out- and questions about why many X2 users didn't get it came up. I suggested it may because many users may have two email addresses. One being for their account and one that they can enter for mail (that doesn't change the account email).
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Kev999
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Re: store account vanished ?
2013/07/04 19:48:06
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I was going to suggest that you try posting in the Cakewalk E-Store forum, but it has apparently vanished too.
SonarPlatinum∞(22.11.0.111)|Mixbus32C(4.3.19)|DigitalPerformer(9.5.1)|Reaper(5.77)FractalDesign:DefineR5|i7-6850k@4.1GHz|16GB@2666MHz-DDR4|MSI:GamingProCarbonX99a|Matrox:M9148(x2)|UAD2solo(6.5.2)|W7Ult-x64-SP1
Audient:iD22+ASP800|KRK:VXT6|+various-outboard-gear|+guitars&basses, etc.
Having fun at work lately
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Fog
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Re: store account vanished ?
2013/07/04 19:54:58
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yep I checked that also ;-)
I went thru all the music software etc I use and updated profiles relating to em, to the new one.
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jb101
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Re: store account vanished ?
2013/07/04 20:27:41
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spacey
Fog
yup , set to GBP..
it says on both counts to check my email address.. but I'm sure I read elsewhere it is keeping my original one, as the login (which I find stupid)
I've mentioned it numerous times that if one changes email they should keep
track of the one they used when creating their account.
Not long ago in a thread a member located in the UK stated he could change his account email.
That thread happened when they mailed the survey out- and questions about why many X2 users didn't get it came up.
I suggested it may because many users may have two email addresses. One being for their account and one that they can
enter for mail (that doesn't change the account email).
Yes, I guess that was me. If you see my earlier post, you will see that I again state that I don't know why it seems to have worked differently for me. But it does.
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chilldanny
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Re: store account vanished ?
2013/07/05 07:06:52
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Fog, a quick email/phone call to Roland UK should solve this, in my experience they have been
very prompt and helpful with any Cakewalk related issues here in the UK.
* Windows10 (x64), Focusrite Safire Pro24, Sonar Platinum (x64) * MacOS High Sierra, Logic Pro X, Ableton Live 9 * Danny M
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Fog
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Re: store account vanished ?
2013/07/05 10:51:04
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I guess I'll try that.. joke being I used to work next DAW ;-) to their brentford location years after when they were doing the 303 etc. ** resolved it with roland uk ** it hadn't vanished.. it was another email address , doh ! :) I do prefer the username method though instead.
post edited by Fog - 2013/07/05 11:27:37
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chilldanny
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Re: store account vanished ?
2013/07/05 11:45:05
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h'ha ;)
Glad to be of help, and glad they solved your problem :)
* Windows10 (x64), Focusrite Safire Pro24, Sonar Platinum (x64) * MacOS High Sierra, Logic Pro X, Ableton Live 9 * Danny M
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