Audio drop outs - making recording impossible

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Tripod
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2013/07/19 06:57:16 (permalink)

Audio drop outs - making recording impossible

I didn't have these drop outs before...now it just seems to get worse every day.
First they it happened what seems randomly. Then it started happening everytime i played a new track when i already recorded 1 or 2 tracks and now i can't record ONE track anymore without the audio engine quitting on me.
I tried the obvious things already but nothing seems to work.
And you also can't tell me my computer doesn't have enough resources.
Any suggestions? I don't know what to do anymore. I can't record even 20 seconds of music...

AMD FX-8350 Eight-Core, 8 gig ram, SSD, Windows 7 - 64 bit, Sonar Producer X2, Octa Capture.
#1

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    dcumpian
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    Re: Audio drop outs - making recording impossible 2013/07/19 08:29:05 (permalink)
    Since the Octa Capture is a USB device, you will likely need to spend some time analyzing your USB bus and USB devices to see if there are interactions that are causing your dropouts. You should alsp use a DPC latency checker to see if there are a lot of spikes occurring on your system.
     
    If you are not getting any DPC latency spikes, then sometimes simply moving devices to different USB ports can help. See what devices are on the same bus with the Octa Capture and move those first.
     
    Regards,
    Dan

    Mixing is all about control.
     
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    #2
    Grem
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    Re: Audio drop outs - making recording impossible 2013/07/19 09:24:38 (permalink)
    Dan gave you real good advice.
     
    If that doesn't get any results, call support.

    Grem

    Michael
     
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    #3
    bitflipper
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    Re: Audio drop outs - making recording impossible 2013/07/19 09:48:52 (permalink)
    Try disabling your network.
     
    (Don't do this if you're using Waves plugins, though)


    All else is in doubt, so this is the truth I cling to. 

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    #4
    Tripod
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    Re: Audio drop outs - making recording impossible 2013/07/19 11:29:07 (permalink)
    Hey, thanks!
     
    I will try a different usb port but i never changed it in the first place so i don't really see how that suddenly could become a problem.
    And other than a keyboard i don't use any usb hardware.
     
    Bitflipper, i have no network enabled. This is a studio computer only.
    post edited by Tripod - 2013/07/19 14:11:28

    AMD FX-8350 Eight-Core, 8 gig ram, SSD, Windows 7 - 64 bit, Sonar Producer X2, Octa Capture.
    #5
    Kalle Rantaaho
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    Re: Audio drop outs - making recording impossible 2013/07/19 12:36:16 (permalink)
    How full is your SSD?

    SONAR PE 8.5.3, Asus P5B, 2,4 Ghz Dual Core, 4 Gb RAM, GF 7300, EMU 1820, Bluetube Pre  -  Kontakt4, Ozone, Addictive Drums, PSP Mixpack2, Melda Creative Pack, Melodyne Plugin etc.
    The benefit of being a middle aged amateur is the low number of years of frustration ahead of you.
    #6
    Tripod
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    Re: Audio drop outs - making recording impossible 2013/07/19 13:59:55 (permalink)
    1/3 or so.

    AMD FX-8350 Eight-Core, 8 gig ram, SSD, Windows 7 - 64 bit, Sonar Producer X2, Octa Capture.
    #7
    Kalle Rantaaho
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    Re: Audio drop outs - making recording impossible 2013/07/19 15:30:18 (permalink)
    OK, then that's not the problem. What do you record? Audio, MIDI? What softsynths and FX? Have you tried eliminating a plugin or a soft synth as the cause?

    SONAR PE 8.5.3, Asus P5B, 2,4 Ghz Dual Core, 4 Gb RAM, GF 7300, EMU 1820, Bluetube Pre  -  Kontakt4, Ozone, Addictive Drums, PSP Mixpack2, Melda Creative Pack, Melodyne Plugin etc.
    The benefit of being a middle aged amateur is the low number of years of frustration ahead of you.
    #8
    Tripod
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    Re: Audio drop outs - making recording impossible 2013/07/20 02:54:40 (permalink)
    Audio, midi...i have tried all kinds of combinations and leaving out plugins and fx's etc. It doesn't matter. As soon as i start recording (just a guitar for example) the audio engine stops working.
    Haven't checked the latency software yet. The usb thing doesn't seem to solve the problem.

    AMD FX-8350 Eight-Core, 8 gig ram, SSD, Windows 7 - 64 bit, Sonar Producer X2, Octa Capture.
    #9
    Tripod
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    Re: Audio drop outs - making recording impossible 2013/07/20 02:55:49 (permalink)
    I was able to record many tracks with many plugins and fx's before. My system can easily handle it.

    AMD FX-8350 Eight-Core, 8 gig ram, SSD, Windows 7 - 64 bit, Sonar Producer X2, Octa Capture.
    #10
    bitflipper
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    Re: Audio drop outs - making recording impossible 2013/07/20 11:56:49 (permalink)
    If you are certain that no new software had been installed right before the problem began, then you have to consider hardware. Start with disk drives. Make sure they've not reverted to PIO mode. Run a performance benchmark on them, which should reveal mechanical issues such as intermittent seek failures. Make sure the CPU isn't overheating (look at the heatsink; is it clogged with dust? is the CPU fan turning?) Verify that Windows is seeing all your RAM.


    All else is in doubt, so this is the truth I cling to. 

    My Stuff
    #11
    Tripod
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    Re: Audio drop outs - making recording impossible 2013/08/08 13:47:09 (permalink)
    I did a latency check which said my system is fine for recording. I checked different usb ports. I checked the hardware, cpu fan, everything is running fine. Plenty of cpu usage left, plenty of ram etc.
     
    I'm at the point now that besides recording i can't play along with 1 track anymore without audio drop outs.
    So i mean i record the first track (guitar for example) and then play that back while playing (without recording) the drums. This results 100% in audio drop outs.
     
    What else can i do besides buying a new computer (which would be insane) or buying new software from another company?

    AMD FX-8350 Eight-Core, 8 gig ram, SSD, Windows 7 - 64 bit, Sonar Producer X2, Octa Capture.
    #12
    karma1959
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    Re: Audio drop outs - making recording impossible 2013/08/08 13:59:37 (permalink)
    1. Have any drivers been updated since it was working properly?  Possibly automated driver downloads running in the background if you were connected to the internet recently?
    2. I assume there's no virus protection running on this PC, correct?
    3. When you say you've checked all the hardware and everything's running fine - does that mean you ran diagnostics and the result was ok, or have you also done performance monitoring and all are humming along with very low utilization?  (or both?)  If you haven't run diagnostics on your disks and RAM(especially your RAM), I'd highly recommend that.
    4. Have you replaced your USB cable to your audio interface?  It would be odd if a cable were suddenly bad, but I've seen stranger things.
     
    If all that fails, maybe your audio driver has become corrupt?  Have you tried reinstalling / updating your audio driver?
    Hope that helps - if none of that works, let us know - maybe we can come up with other ideas.
    Russ
     

    Sonar Platinum x64 on Win10 64, Dell T7400 w/ 8 Xeon cores, 8 Gbyte RAM, 3 hard drives, RME Fireface UFX, UAD-1, Mackie Control, Adam A7X
    #13
    gswitz
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    Re: Audio drop outs - making recording impossible 2013/08/08 14:03:30 (permalink)
    Under power settings advanced usb make sure that sleep to save power is off. It is not called that, but that's what it means. Try power profile on full. If using Windows eight. .. Windows button X b and click the presentation button which should disable sleep stuff.

    StudioCat > I use Windows 10 and Sonar Platinum. I have a touch screen.
    I make some videos. This one shows how to do a physical loopback on the RME UCX to get many more equalizer nodes.
    #14
    robert_e_bone
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    Re: Audio drop outs - making recording impossible 2013/08/08 14:27:50 (permalink)
    Could it be that for some reason you either have a sample rate mismatch between Sonar and your audio interface?
     
    Also, could it be that for some reason you are running with a driver mode of WDM, rather than ASIO?
     
    Or, if using ASIO, what is the current sample rate and ASIO Buffer Size set to>
     
    And, in Sonar, what are the reported latencies showing, including the Total Round Trip?
     
    Lastly, is it possible you are plugged into a USB 3 port, rather than USB 2?
     
    Bob Bone
     

    Wisdom is a giant accumulation of "DOH!"
     
    Sonar: Platinum (x64), X3 (x64) 
    Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22
    Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64
    Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others
    MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es
    Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms  
    #15
    Jackdied
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    Re: Audio drop outs - making recording impossible 2013/08/08 14:47:14 (permalink)
    Did you tried to go to Windows' "Power Management" and switch it to "maximum performance"?
    #16
    Tripod
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    Re: Audio drop outs - making recording impossible 2013/08/08 15:31:11 (permalink)
    karma1959
    1. Have any drivers been updated since it was working properly?  Possibly automated driver downloads running in the background if you were connected to the internet recently?
    2. I assume there's no virus protection running on this PC, correct?
    3. When you say you've checked all the hardware and everything's running fine - does that mean you ran diagnostics and the result was ok, or have you also done performance monitoring and all are humming along with very low utilization?  (or both?)  If you haven't run diagnostics on your disks and RAM(especially your RAM), I'd highly recommend that.
    4. Have you replaced your USB cable to your audio interface?  It would be odd if a cable were suddenly bad, but I've seen stranger things.
     
    If all that fails, maybe your audio driver has become corrupt?  Have you tried reinstalling / updating your audio driver?
    Hope that helps - if none of that works, let us know - maybe we can come up with other ideas.
    Russ
     




    No updates. The computer isn't connected to the internet.
    No virus protection.
    I have run diagnostics. Everything is fine.
    Haven't changed the cable. Will try it.

    AMD FX-8350 Eight-Core, 8 gig ram, SSD, Windows 7 - 64 bit, Sonar Producer X2, Octa Capture.
    #17
    Tripod
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    Re: Audio drop outs - making recording impossible 2013/08/08 15:33:32 (permalink)
    Jackdied
    Did you tried to go to Windows' "Power Management" and switch it to "maximum performance"?




    I tried several Windows options, pretty sure that i switched than on and off as well but will double check. Thanks.
     

    AMD FX-8350 Eight-Core, 8 gig ram, SSD, Windows 7 - 64 bit, Sonar Producer X2, Octa Capture.
    #18
    Tripod
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    Re: Audio drop outs - making recording impossible 2013/08/08 15:35:51 (permalink)
    robert_e_bone
    Could it be that for some reason you either have a sample rate mismatch between Sonar and your audio interface?
     
    Also, could it be that for some reason you are running with a driver mode of WDM, rather than ASIO?
     
    Or, if using ASIO, what is the current sample rate and ASIO Buffer Size set to>
     
    And, in Sonar, what are the reported latencies showing, including the Total Round Trip?
     
    Lastly, is it possible you are plugged into a USB 3 port, rather than USB 2?
     
    Bob Bone
     




    1: No. Aiso
    2: No
    3 :Not near that computer atm but nothing weird or extreme with those settings. Tried everything anyway. 9 ms atm i believe.
    4: No, usb 2

    AMD FX-8350 Eight-Core, 8 gig ram, SSD, Windows 7 - 64 bit, Sonar Producer X2, Octa Capture.
    #19
    Tripod
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    Re: Audio drop outs - making recording impossible 2013/08/08 15:37:41 (permalink)
    gswitz
    Under power settings advanced usb make sure that sleep to save power is off. It is not called that, but that's what it means. Try power profile on full. If using Windows eight. .. Windows button X b and click the presentation button which should disable sleep stuff.



    Will check that. Thanks.
     

    AMD FX-8350 Eight-Core, 8 gig ram, SSD, Windows 7 - 64 bit, Sonar Producer X2, Octa Capture.
    #20
    robert_e_bone
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    Re: Audio drop outs - making recording impossible 2013/08/08 18:29:24 (permalink)
    Could it be that your computer is either possessed or having an allergic reaction to some music genre?
     
    I cannot for the life of me think of what to have you check.  My brain will keep stewing on this and I will try to think of something better than my idiotic comment at the top of my post.
     
    You are sure you are not filling up on the SSD?  Not full, but I am dimly aware of some threshold where they start becoming a bit slower.
     
    Perhaps some massive fragmentation issue is present?
     
    Dropouts seem to be caused by things like settings, background services/applications, antivirus software, device drivers, disk throughput, lack of available resources, and occasionally hardware.
     
    Most of that seems to have been checked, per the numerous threads/responses above.
     
    Hang in there - something is causing it, and sooner or later either you or one of us will figure it out.
     
    Bob Bone
     

    Wisdom is a giant accumulation of "DOH!"
     
    Sonar: Platinum (x64), X3 (x64) 
    Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22
    Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64
    Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others
    MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es
    Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms  
    #21
    gswitz
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    Re: Audio drop outs - making recording impossible 2013/08/08 20:29:25 (permalink)
    To be specific for Windows 8
    Change Power-Savings Settings
    Change Advanced Power Settings (Link on the screen)
    Scroll to USB Settings and expand
    Expand USB Selective Suspend Setting
    Setting value should be Disabled.

    StudioCat > I use Windows 10 and Sonar Platinum. I have a touch screen.
    I make some videos. This one shows how to do a physical loopback on the RME UCX to get many more equalizer nodes.
    #22
    jeebustrain
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    Re: Audio drop outs - making recording impossible 2013/08/08 22:33:19 (permalink)
    If its on, try and disable the "Vista only" setting in the audio properties. I'm not in front of my DAW, so I can't tell you what it's exactly called. But I know it's for enabling MMCSS thread priorities. I know you're supposed to be able to leave it on for Win7, but my machine gave me fits (and I have the exact same CPU) whenever I tried recording audio until I turned that off.

    Sonar Platinum (lifetime sub) :: Windows 8.1 Pro :: AMD FX-8350 CPU, 16GB ram :: 120GB SSD (boot), 1TB 7200rpm HDD (data/projects) :: (dual) Focusrite Saffire Pro40 (TI chipset on FW card) :: lots of plugins :: lots of various midi controllers and hardware synths :: Pearl Drums/Paiste Cymbals/Roland & Alesis Electronic pads.

     
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    #23
    daveny5
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    Re: Audio drop outs - making recording impossible 2013/08/08 22:47:39 (permalink)
    You're using ASIO mode and not ASIO4ALL right? 
    Sonar 64-bit or 32-bit? 
    Sonar X2 or X2A? You should be using X2A. 
    In the Octacapture Control Panel, what is your ASIO buffer size set to?  Should be 256 samples or 128 samples. 
    In Windows go to Start-Computer-Properties. What is your Windows Experience Index? Might point out a bottleneck. 
     
     
     
     
     

    Dave
    Computer: Intel i7, ASROCK H170M, 16GB/5TB+, Windows 10 Pro 64-bit, Sonar Platinum, TASCAM US-16x08, Cakewalk UM-3G MIDI I/F
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    #24
    konradh
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    Re: Audio drop outs - making recording impossible 2013/08/08 22:48:46 (permalink)
    Did you check your ASIO buffer (Preferences | Drivers | ASIO Panel)?  If not, try setting it to a high value like 1024 (which would probably be 8 on the slider).

    Konrad
    Current album and more: http://www.themightykonrad.com/

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    #25
    Jim Roseberry
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    Re: Audio drop outs - making recording impossible 2013/08/08 23:13:08 (permalink)
    Tripod
    I didn't have these drop outs before...now it just seems to get worse every day.
    First they it happened what seems randomly. Then it started happening everytime i played a new track when i already recorded 1 or 2 tracks and now i can't record ONE track anymore without the audio engine quitting on me.
    I tried the obvious things already but nothing seems to work.
    And you also can't tell me my computer doesn't have enough resources.
    Any suggestions? I don't know what to do anymore. I can't record even 20 seconds of music...




    Make sure the Octa Capture isn't plugged into a USB3 port.
    As was mentioned, check your DPC latency (large spikes well into the yellow/red are virtually guaranteed to cause glitches/dropouts)
    Also, benchmark your HDs (to be sure one controller didn't slip into PIO mode)
     

    Best Regards,

    Jim Roseberry
    jim@studiocat.com
    www.studiocat.com
    #26
    Bristol_Jonesey
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    Re: Audio drop outs - making recording impossible 2013/08/09 15:57:13 (permalink)
    What other drives are you using?
     
    You mention an SSD - what's the capacity & what other drives are you using?
     
    Just a shot in the dark - have you cleared out your picture cache recently?

    CbB, Platinum, 64 bit throughout
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    #27
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