This has been resolved. Thank you.

Dammit. It's been two hours now and nothing. I can also see the thing sitting in my cart so I'm starting to think something screwed up and the transaction didn't go through despite me completing the whole process and getting confirmation the money has been sent and received. Now I'm not sure what to do.
 
I did this today because so I don't have time to mess around with it this week. Not cool.

Actually I'm gonna have to call them (long distance) because I really don't have time to keep checking my emails amongst other reasons (long story). I'm just starting to get annoyed with them for a few reasons and this is not helping. The store has been weird for me before. Usually I have the time to deal with its quirks but not right now especially over such a small transaction. This should have been an in and out type of thing. Ugh.
 
Sorry. Just not the time for this.

I've been generally pretty patient throughout some not so cool things IMO. This however is making all those issues start to bubble up to the surface and my mind is going through the laundry list of annoyances. Online transactions make me tense enough as it is without this kind of weirdness. It does not instill confidence.
 
Anyway, I doubt this is coming through today if at all so I have to move on to other things.
 
Cheers.

Can you check to see if the payment got processed against your card?
 
Bob Bone

try signing out, clearing your browser cache and sign back in.  See if the transaction is in your account.  Every now and the nI have had delays and that usually cleared it for me.

I do agree that I have seen enough threads from folks who have not gotten download links and such that I think something is getting goofed up to the point where someone within Cakewalk ought to get it sorted out.
 
If I can buy stuff from the Dollar Store online, flawlessly, I would expect the Cakewalk store process to simply work.  Billing and payment systems have now been around for decades for web purchases.
 
IF there really is a problem at the Cakewalk end, this would just give ammo to folks who like to pounce and attack, and it leads to all kinds of non-productive noise.
 
I am hoping this gets fixed for you right away, 
 
Bob Bone
 
 

Hang in there, bud.  You are one of the more rational ones in the forum, and one who's posts are quite helpful to lots of folks, myself included.
 
It will be most likely I am guessing sometime in the early afternoon that you would be able to get through to tech support.  I think they open support phones at 1 PM EST.
 
:)
 
Bob Bone

I wouldn't be surprised if their shopping cart software needs updating just like the old forum. 

The phone support hours have not changed as long as you have been using SONAR.

The order on our end says it's still in the shopping cart with no payment. There are a few reasons this might happen, one being if you payed from Paypal but never "returned" to the Cakewalk store and closed tabs manually. It's an irritation we've been dealing with for a while with Paypal. I'm not sure if that's the case with this order or not. I'll get our customer service manager on it she's good at digging into these types of issues.
 
FWIW these types of threads do pop up from time to time, but they're not the norm. Most people don't bother to post about how their transaction went smoothly.
 
Re: support hours, we did this quite some time ago. The vast majority of people email us versus call us so we needed to allocate time for our staff to appropriately assist.
 
Sorry for the trouble Beepster, we'll get you sorted out.

So what happened?

Did you use pay pal?

Got through to support. Downloading now. Thank you.

Beepster
lol... tech support is closed for a meeting.
 
Ahhhh my luck.
 
I did however receive an email so I'll give them that. Just don't have time for that type of back and forth. Will update once it's resolved.

I'll bet its to discuss your being unable to get your download. Heads are rolling,rolling on the river.