vintagevibe
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Does XLN have support?
Or do they give a sh*t about their customers? I bough a product 10 days ago and the Online Installer won't work. Gives some kind or access error. I log a support ticked and get a stock reply about antivirus apps which doesn't apply. Now they will not answer my emails or support tickets. It's been 9 days. I paid for a product that I can't install. I also can't update my existing products or purchase any more products since I can't install anything. What is wrong with these people? I used to think they were a decent company but apparently I was wrong.
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ohgrant
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Re: Does XLN have support?
2013/09/18 07:20:49
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That installer is weird, not sure how it came up in your version of windows but in XP it launches a network admin logon I haven't seen used in a decade.
If that is coming up for you, the checkbox “Protect my computer and data...." will be checked by default. Take that out and it should run.
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Bajan Blue
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Re: Does XLN have support?
2013/09/18 08:00:12
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Seems very strange - I have always had good service from them. Have you tried to email? Try some of the address below (or just email them all!): [email=info@xlnaudio.com"> info@xlnaudio.com[link=mailto:shoporder@xlnaudio.com]shoporder@xlnaudio.com[/link] <a href="mailto:support@xlnaudio.com]support@xlnaudio.com[/email] Hope you get sorted soon Nigel
post edited by Bajan Blue - 2013/09/18 08:03:26
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Bajan Blue
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Re: Does XLN have support?
2013/09/18 08:02:01
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Not quite sure what happened there - I'll try again [email=info@xlnaudio.com"> info@xlnaudio.com[link=mailto:shoporder@xlnaudio.com]shoporder@xlnaudio.com[/link] <a href="mailto:support@xlnaudio.com]support@xlnaudio.com[/email]
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Bajan Blue
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Re: Does XLN have support?
2013/09/18 08:04:31
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oh well, went strange second time as well! PM if you can't decipher the email address!!
Cheers
Nigel
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Guitarpima
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Re: Does XLN have support?
2013/09/18 11:52:40
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Were you able to register your serial # at XLN? Even without installing it, registering the number and having an account may be the problem. If you have done this then disregard.
HTH
Notation, the original DAW. Everything else is just rote. We are who we are and no more than another. Humans, you people are crazy. Win 7 x64 X2 Intel DX58SO, Intel i7 920 2.66ghz 12gb DDR3 ASUS ATI EAH5750 650w PSU 4x WD HDs 320gb DVD, DVD RW Eleven Rack, KRK Rokit 8s and 10s sub
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vintagevibe
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Re: Does XLN have support?
2013/09/18 13:29:14
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Guitarpima
Were you able to register your serial # at XLN? Even without installing it, registering the number and having an account may be the problem. If you have done this then disregard.
HTH
It registered and shows in my account but that registration process seemed to be the culprit.
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vintagevibe
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Re: Does XLN have support?
2013/09/18 13:31:02
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Update: The finally got back to me. 10 days for a new product is crappy customer service. The updater is working now but the new product was uninstalled by the installer. 
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Bajan Blue
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Re: Does XLN have support?
2013/09/18 14:22:36
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Glad you are nearly sorted
Nigel
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vintagevibe
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Re: Does XLN have support?
2013/09/20 12:04:24
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I spoke too soon. Their email was 3 days ago and now they are ignoring me again. I still can't use the product I purchased.
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vintagevibe
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Re: Does XLN have support?
2013/10/16 00:15:35
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It's been well over a month the just stopped emailing me. I finally figured it out myself but the answer is they don't have any meaningful support. They just blow you off.
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paulo
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Re: Does XLN have support?
2013/10/16 08:23:34
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vintagevibe
It's been well over a month the just stopped emailing me. I finally figured it out myself but the answer is they don't have any meaningful support. They just blow you off.
This hasn't been my experience of them at all, I recently contacted them re AD in X3 and they were very prompt in replying - several times in one day and it was also on a weekend.
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Bajan Blue
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Re: Does XLN have support?
2013/10/16 10:43:25
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Paulo
Same here - I contacted them last week about a computer registration problem of my making and they responded within a few hours - always found them very helpful
Nigel
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vintagevibe
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Re: Does XLN have support?
2013/10/16 11:22:27
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