Upgrade X3a to X3 Producer...

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mr5strings
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2013/09/30 16:26:15 (permalink)

Upgrade X3a to X3 Producer...

Hey all, I purchased the wrong version of X3...meant to get X3 Producer but somehow got X3a and installed it. I contacted support (waiting to hear back) to see if I could get a credit and purchase X3 Producer for the difference ($100)...but do I just "install" X3 Producer or do I need to uninstall X3a first?
 
I can't say that my experiences with uninstalling has been good, but I think this isntance could fall under a unique situation...thanks!
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    Dan Gonzalez [Cakewalk]
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    Re: Upgrade X3a to X3 Producer... 2013/09/30 17:20:15 (permalink)
    mr5strings
    Hey all, I purchased the wrong version of X3...meant to get X3 Producer but somehow got X3a and installed it. I contacted support (waiting to hear back) to see if I could get a credit and purchase X3 Producer for the difference ($100)...but do I just "install" X3 Producer or do I need to uninstall X3a first?
     
    I can't say that my experiences with uninstalling has been good, but I think this isntance could fall under a unique situation...thanks!


    My suggestion would be to contact us via phone, I know the phones are busy right now but finding a resolution to this is definitely something you need to call customer service about.
    https://www.cakewalk.com/Support/contact/default.aspx#contact-info
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    Andrew Rossa
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    Re: Upgrade X3a to X3 Producer... 2013/09/30 17:25:05 (permalink)
    Are you talking about the base version, SONAR X3? $49?
     
    Just clarifying because every version is X3a (the latest patch) from out store. 
    #3
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