Windows 8.1 + Mix Control 3.3 + Saffire Pro 40 - driver crash.

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Splat
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2013/11/14 15:00:10 (permalink)

Windows 8.1 + Mix Control 3.3 + Saffire Pro 40 - driver crash.

I got my first Windows 8.1 BSOD yesterday. This immediately pointed to saffire.sys.
I wasn't even running Sonar (software was not installed) and I think it may have happened when Windows triggered a notification sound (just speculation). I am running latest drivers and firmware everywhere (inc Windows update).

Clearly this is an issue to do with the Saffire Pro audio drivers, I've already emailed Focusrite and sent them my crash dump, I await their response.

Please note this was an extremely rare crash so if other Saffire users haven't experienced it yet I'm not surprised, but I'm posting this to here to compare notes with other Saffire users who might have Windows 8.1 issues in the next few weeks/months with Mix Control 3.3.

Cheers

Alex



post edited by CakeAlexS - 2013/11/14 17:51:09

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@48/24 & 128 buffers latency is 367 with offset of 38.

Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
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    jeebustrain
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    Re: Windows 8.1 + Mix Control 3.3 + Saffire Pro 40 - driver crash. 2013/11/15 15:33:49 (permalink)
    I have the same setup and just installed Win8.1 and installed the 3.3 control center. I haven't had any issues yet. I'll report back if I do

    Sonar Platinum (lifetime sub) :: Windows 8.1 Pro :: AMD FX-8350 CPU, 16GB ram :: 120GB SSD (boot), 1TB 7200rpm HDD (data/projects) :: (dual) Focusrite Saffire Pro40 (TI chipset on FW card) :: lots of plugins :: lots of various midi controllers and hardware synths :: Pearl Drums/Paiste Cymbals/Roland & Alesis Electronic pads.

     
    My Music
    #2
    mettelus
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    Re: Windows 8.1 + Mix Control 3.3 + Saffire Pro 40 - driver crash. 2013/11/15 17:00:57 (permalink)
    Ouch... I have never jumped onto the new release wagon for Windows due to its track record, and lag for drivers to be updated (and made stable). I completely skipped Vista because of that one.

    ASUS ROG Maximus X Hero (Wi-Fi AC), i7-8700k, 16GB RAM, GTX-1070Ti, Win 10 Pro, Saffire PRO 24 DSP, A-300 PRO, plus numerous gadgets and gizmos that make or manipulate sound in some way.
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    ptheisen
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    Re: Windows 8.1 + Mix Control 3.3 + Saffire Pro 40 - driver crash. 2013/11/15 20:49:37 (permalink)
    I am another person who is running a Saffire Pro 40 using Mix-Control 3.3 on Windows 8.1 without any issues, so it is likely that it is a combination of factors on your system that resulted in the crash, not just a fault in the Focusrite drivers.
    #4
    Splat
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    Re: Windows 8.1 + Mix Control 3.3 + Saffire Pro 40 - driver crash. 2013/11/15 23:35:08 (permalink)
    Possibly true ... But 8.1 has been out for a few weeks. Jury is out. I agree and disagree at the same time.. Let us see how time is reserved for you... But when there is a BSOD with an arrow pointing like this "<----" to "saffire.sys" with AN EXTREMELY LOUD VOICE sadly there isn't much worry about hearsay or perception about what people might think ... Just facts and a report in the event viewer. ;) A smoking gun.... All has been ruled out. Still I had a great 8 hour recording session today without a crash... Just telling it how it how it is... Ego or whatever left behind..
    post edited by CakeAlexS - 2013/11/15 23:50:53

    Sell by date at 9000 posts. Do not feed.
    @48/24 & 128 buffers latency is 367 with offset of 38.

    Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
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    arachnaut
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    Re: Windows 8.1 + Mix Control 3.3 + Saffire Pro 40 - driver crash. 2013/11/16 18:04:34 (permalink)
    I've been running MixControl 3.3 with Windows 8.1 since Oct 17.
    I have not had any issues.
    I have Firewire latency set to Medium, ASIO buffers at 256 samples, audio at 48 kHz.
    I have the new usage logging/reporting disabled.

    - Jim Hurley -
    SONAR Platinum - x64  - Windows 10 Pro 
    ASUS P8P67 PRO Rev 3.0;  Core i7-2600K@4.4GHz; 16 GB G.SKILL Ripjaws X;
    GeForce GT 740; Saffire Pro14 MixControl 3.7; Axiom 61
    64-Bit audio, SR: 48kHz, ASIO 256 samples latency, Rec/Play I/O Buffers 512k, Total Round Trip Latency 13 ms, Pow-r 3 dither 
    #6
    Splat
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    Re: Windows 8.1 + Mix Control 3.3 + Saffire Pro 40 - driver crash. 2013/11/16 22:04:11 (permalink)
    Well I'm on the same except I'm on 64 samples... Anyway so far it's still only happened once.

    Sell by date at 9000 posts. Do not feed.
    @48/24 & 128 buffers latency is 367 with offset of 38.

    Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
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    Splat
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    Re: Windows 8.1 + Mix Control 3.3 + Saffire Pro 40 - driver crash. 2013/11/27 19:54:43 (permalink)
    Well it's happened to me a few more times now (in Windows 7 as well), usually when web browsing, not Sonar... weird... anyway...
    Response from Focusrite
     
    Thanks for attaching (mini dump), that does indeed confirm the problem was with saffire.sys
    It could be worth trying our beta driver and seeing if things are more stable? Please head over to beta.focusrite.com -> Direct Download:
    http://beta.focusrite.com/file.php?id=1051
     
    I'm chasing up to see if they have any further info.
    (nb if you don't have this issue please do nothing).
     
    Thanks...

    Sell by date at 9000 posts. Do not feed.
    @48/24 & 128 buffers latency is 367 with offset of 38.

    Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
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