Quantize hang and crash

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jtma508
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2013/12/18 17:16:47 (permalink)

Quantize hang and crash

Hey people...
 
I'm using X3 Producer with a Quad-Capture interface on a Dell XPS i7.  I'm in an endless loop with support in an attempt to get quantize to work.  Here's what happens:  I'll record a MIDI track.  After recording I'll select the track and either go to the Process menu or hit 'Q'.  Once the menus come up, anything else I do will hang the system (spinning blue donut from hell).  I can hit audition and the transport will move, I'll see activity on the MIDI track but no audio and then HANG.  This is true whether I use groove quantize or just quantize.  Oddly, if I dump the Quantize MIDI effect into the effects bin of the MIDI track it won't hang but it produces really weird results that in no way match the settings in the menu.  Has anyone else experienced anything like this?
 
Support suggested (after providing the requisite system and dump files) to uninstall and then re-install X3.  I slogged through all that and also reinstalled all drivers (video, USB, audio interface, etc.).  No luck.  Any suggestions?
 
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    Splat
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    Re: Quantize hang and crash 2013/12/18 17:21:05 (permalink)
    Hello welcome to the forums!
     
    Are you able to update your footer like mine so we know your system specs (hardware and software)?
     
    Have you updated to Sonar X3D yet, and reset and rescanned your plugins. Also could you please try this on a brand new project.
     
    Otherwise you should be looking at renaming your AUD.INI file (which will reset your preferences). Oh and please run Windows update (always good for a laugh).

    Thanks...

    Sell by date at 9000 posts. Do not feed.
    @48/24 & 128 buffers latency is 367 with offset of 38.

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    #2
    Bristol_Jonesey
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    Re: Quantize hang and crash 2013/12/18 17:27:06 (permalink)
    Also, when you uninstalled, did you delete the relevant registry keys? And, did you run the X3 .exe "As Administrator"?
    #3
    bvideo
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    Re: Quantize hang and crash 2013/12/18 18:18:41 (permalink)
    Some self-trouble-shooting tips (not to shoot self): Does it happen on every newly recorded midi track? In a new project with just that midi track? How short of a recording can you do that causes that symptom? On a short project/track that causes the symptom, how does the event view look? Every event accounted for as being your performance? Can other edits be done in that track, e.g. drag a note to somewhere else? Perhaps it is not quantize per se but something else about doing dialogs on a track (i.e. other than quantize)?
    #4
    jtma508
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    Re: Quantize hang and crash 2013/12/19 11:44:11 (permalink)
    Thanks for your thoughts and suggestions.  I did the uninstall based on the step-by-step instructions provided by CakeSupport which included deleting the relevant registry keys.  I have done the X3d update.  All drivers were reinstalled, all updates done. 
     
    Even if I do a completely new track with a different instrument it happens.  Event viewer gives this error in Application Events: 
     
    The program SONARPDR.exe version 20.0.4.278 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
    Process ID: 153c
     
    There are System Events showing the system dumping my Axiom keyboard and QuadCapture connections.
     
    In every case it requires a re-boot to restore the system.  If I attempt to re-launch X3 it won't find my audio or MIDI devices.
     

    HP Z420 @ 3.6GHz; Win 10 Pro 64bit; Acer Touchscreen; 64Gb RAM; NVIDIA Quadro K2000; Sonar Platinum; RME Fireface 800; 2 x 500Gb SSD/1 x 1Tb HDD; M-Audio Axiom61 2nd Gen; Yamaha HS5 & Rokit 10S Sub; Mackie  MCU Pro
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    Splat
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    Re: Quantize hang and crash 2013/12/19 11:49:53 (permalink)
    > There are System Events showing the system dumping my Axiom keyboard and QuadCapture connections.
     
    Could you show us?
     
    Also it would be nice to know the full detail of the errors in event viewer.
    Right click on event (in list view, where you see multiple listings of errors) copy -> Copy Details as text.
     
    > my Axiom keyboard and QuadCapture connections
     
    Could you update your footer with the specifics? Thanks.

    Thanks...

    Sell by date at 9000 posts. Do not feed.
    @48/24 & 128 buffers latency is 367 with offset of 38.

    Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
    #6
    Phonic
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    Re: Quantize hang and crash 2013/12/19 11:53:57 (permalink)
    I have had audition crash the quantize menu since X1 and I never did manage to solve the problem.  I simply don't use audition in the quantize menu anymore.

    i7 4770k @ 3.5 Ghz 24
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    #7
    jtma508
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    Re: Quantize hang and crash 2013/12/19 13:03:42 (permalink)
    When I say I have to reboot I man a cold re-boot.  The system will not restart until I disconnect my USB devices (QuadCapture and Axiom).  Once it has restarted I can plug them back in.  And to be clear, this doesn't just happen in quant audition.  Anything I attempt to do in quant or groove quant (through the process menu) or by using 'Q' causes the same thing. 
     
     
    Application Event:
    Log Name:      Application
    Source:        Application Hang
    Date:          12/19/2013 11:36:22 AM
    Event ID:      1002
    Task Category: (101)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      NewOffice
    Description:
    The program SONARPDR.exe version 20.0.4.278 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
     Process ID: 153c
     Start Time: 01cefcd5f59b6bc3
     Termination Time: 60000
     Application Path: C:\Program Files\Cakewalk\SONAR X3 Producer\SONARPDR.exe
     Report Id: 7c897975-68cb-11e3-adc9-88532e228d86
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Hang" />
        <EventID Qualifiers="0">1002</EventID>
        <Level>2</Level>
        <Task>101</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2013-12-19T16:36:22.000000000Z" />
        <EventRecordID>144563</EventRecordID>
        <Channel>Application</Channel>
        <Computer>NewOffice</Computer>
        <Security />
      </System>
      <EventData>
        <Data>SONARPDR.exe</Data>
        <Data>20.0.4.278</Data>
        <Data>153c</Data>
        <Data>01cefcd5f59b6bc3</Data>
        <Data>60000</Data>
        <Data>C:\Program Files\Cakewalk\SONAR X3 Producer\SONARPDR.exe</Data>
        <Data>7c897975-68cb-11e3-adc9-88532e228d86</Data>
        <Binary>430072006F00730073002D00740068007200650061006400000044006500610064006C006F0063006B0000000000</Binary>
      </EventData>
    </Event>
     
    Axiom Event 1:
    Log Name:      System
    Source:        AXIOM
    Date:          12/19/2013 11:40:13 AM
    Event ID:      54
    Task Category: None
    Level:         Warning
    Keywords:      Classic
    User:          N/A
    Computer:      NewOffice
    Description:
    The description for Event ID 54 from source AXIOM cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
    If the event originated on another computer, the display information had to be saved with the event.
    The following information was included with the event:

    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="AXIOM" />
        <EventID Qualifiers="32772">54</EventID>
        <Level>3</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2013-12-19T16:40:13.109356700Z" />
        <EventRecordID>253327</EventRecordID>
        <Channel>System</Channel>
        <Computer>NewOffice</Computer>
        <Security />
      </System>
      <EventData>
        <Data>
        </Data>
        <Binary>00000000010000000000000036000480000000000000000000000000000000000000000000000000</Binary>
      </EventData>
    </Event>
     
    Axiom Event 2:
    Log Name:      System
    Source:        AXIOM
    Date:          12/19/2013 11:40:13 AM
    Event ID:      54
    Task Category: None
    Level:         Warning
    Keywords:      Classic
    User:          N/A
    Computer:      NewOffice
    Description:
    The description for Event ID 54 from source AXIOM cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
    If the event originated on another computer, the display information had to be saved with the event.
    The following information was included with the event:

    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="AXIOM" />
        <EventID Qualifiers="32772">54</EventID>
        <Level>3</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2013-12-19T16:40:13.088355500Z" />
        <EventRecordID>253326</EventRecordID>
        <Channel>System</Channel>
        <Computer>NewOffice</Computer>
        <Security />
      </System>
      <EventData>
        <Data>
        </Data>
        <Binary>00000000010000000000000036000480000000000000000000000000000000000000000000000000</Binary>
      </EventData>
    </Event>
     
    Axiom Event 3:
    Log Name:      System
    Source:        AXIOM
    Date:          12/19/2013 11:40:13 AM
    Event ID:      54
    Task Category: None
    Level:         Warning
    Keywords:      Classic
    User:          N/A
    Computer:      NewOffice
    Description:
    The description for Event ID 54 from source AXIOM cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
    If the event originated on another computer, the display information had to be saved with the event.
    The following information was included with the event:

    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="AXIOM" />
        <EventID Qualifiers="32772">54</EventID>
        <Level>3</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2013-12-19T16:40:13.088355500Z" />
        <EventRecordID>253325</EventRecordID>
        <Channel>System</Channel>
        <Computer>NewOffice</Computer>
        <Security />
      </System>
      <EventData>
        <Data>
        </Data>
        <Binary>00000000010000000000000036000480000000000000000000000000000000000000000000000000</Binary>
      </EventData>
    </Event>
     
    Quadcapture Event:
     
    Log Name:      System
    Source:        RDID1117
    Date:          12/19/2013 11:40:13 AM
    Event ID:      54
    Task Category: None
    Level:         Warning
    Keywords:      Classic
    User:          N/A
    Computer:      NewOffice
    Description:
    The description for Event ID 54 from source RDID1117 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
    If the event originated on another computer, the display information had to be saved with the event.
    The following information was included with the event:
    \Device\Rdwm1117001
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="RDID1117" />
        <EventID Qualifiers="32772">54</EventID>
        <Level>3</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2013-12-19T16:40:13.083355200Z" />
        <EventRecordID>253324</EventRecordID>
        <Channel>System</Channel>
        <Computer>NewOffice</Computer>
        <Security />
      </System>
      <EventData>
        <Data>\Device\Rdwm1117001</Data>
        <Binary>00000000010000000000000036000480000000000000000000000000000000000000000000000000</Binary>
      </EventData>
    </Event>
     
     

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    #8
    Splat
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    Re: Quantize hang and crash 2013/12/19 13:14:36 (permalink)
    Are you using Antivirus, if disable real time virus scanning temporarily to see if this makes a difference?
     
    I think you should unplug your Axiom keyboard, remove your keyboard software. Reboot and install the latest software and firmware if available.
     
    Same with RDID1117 but don't really know what that is?
     
    Please check all your devices that are plugged into your PC and see if there are any firmware updates (inc your PC's BIOS).
     
    If this doesn't fix it backup your machine, then run CHKDSK followed by SFC /SCANNOW in an administrative command prompt.
     
    Try renaming your AUD.INI file.
     
    All I can think of right now...
     
    Cheers.
     
    post edited by CakeAlexS - 2013/12/19 13:26:20

    Sell by date at 9000 posts. Do not feed.
    @48/24 & 128 buffers latency is 367 with offset of 38.

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    #9
    jtma508
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    Re: Quantize hang and crash 2013/12/20 10:10:37 (permalink)
    So... I disabled real-time virus protection (using MS Security Essentials).  As mentioned, all drivers/FW were updated/re-installed prior to re-installing X3.  Lo and behold quantize worked!  Audition doesn't work but there is no hang/crash in any quantize function.  I enabled real-time protection and quantize STILL works.  I'm a bit uneasy that the problem is really solved but appreciate your help Cake in getting me this far.
     

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    #10
    Splat
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    Re: Quantize hang and crash 2013/12/20 10:42:41 (permalink)
    You didn't state you updated the firmware but OK this is done - good....
    So you've nailed it down to antivirus? If so try and removal and reinstall of the antivirus (and double check you are not running any other antivirus or spyware products). Later we'll nail down the configuration...
     
    I still recommend these steps regardless of it being fixed with antivirus switched off:
     
    I think you should unplug your Axiom keyboard, remove your keyboard software. Reboot and install the latest software and firmware if available.
     
    Same with RDID1117 but don't really know what that is?
     
    Backup your machine, then run CHKDSK followed by SFC /SCANNOW in an administrative command prompt.
     
    Cheers...

    Sell by date at 9000 posts. Do not feed.
    @48/24 & 128 buffers latency is 367 with offset of 38.

    Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
    #11
    jb101
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    Re: Quantize hang and crash 2013/12/20 17:46:08 (permalink)
    .

     Sonar Platinum
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    Splat
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    Re: Quantize hang and crash 2013/12/20 18:27:06 (permalink)
    What jb101 said ;).

    Sell by date at 9000 posts. Do not feed.
    @48/24 & 128 buffers latency is 367 with offset of 38.

    Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
    #13
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