Still waiting for support...

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jacob beeblebrox
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2013/12/30 04:12:27 (permalink)

Still waiting for support...

When trying to install my recently bought x3 producer i get the message : invalid serial number...
Emailed support a week ago and still waiting. I did get their automated message that they will get back at some point, but when is that i wonder.
 
Everything looks alright on my store/download page, and serial numbers look fine too. Only it is invalid.
 
Tried the usual "run as admin" stunt, tried copy/paste vs. typing it in...
 
Sitting in Denmark im not likely to grab the phone any time soon, as it will probably cost more than the product it self.
 
any suggestions?
 
 
#1

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    Splat
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    Re: Still waiting for support... 2013/12/30 06:00:08 (permalink)
    Skype.

    Sell by date at 9000 posts. Do not feed.
    @48/24 & 128 buffers latency is 367 with offset of 38.

    Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
    #2
    scook
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    Re: Still waiting for support... 2013/12/30 10:35:37 (permalink)
    PM one of the staff on this forum, maybe "Ryan Munnis [Cakewalk]" can look into it for you. 
    #3
    robert_e_bone
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    Re: Still waiting for support... 2013/12/30 11:02:44 (permalink)
     
    This might sound silly - take the serial number and copy it into Notepad.  This will strip off the formatting, and then copy it again, but this time from what you pasted into Notepad.
     
    Then launch the install again and paste it in, using the Notepad-copied serial number.
     
    I have seen weirdness in the past where the above has worked - (might have been for registration code, brain is fuzzy, but it did work so give it a shot).
     
    It instead it is the registration code, do the above for that.  Please note that his may not be what is wrong, so it might not work, but is worth a shot.
     
    Bob Bone
     

    Wisdom is a giant accumulation of "DOH!"
     
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    #4
    dwardzala
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    Re: Still waiting for support... 2013/12/30 20:42:09 (permalink)
    Also, make sure you are using the correct number - there is serial number and registration code.  Putting one where the other goes won't work (trust me - I know).

    Dave
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    #5
    jacob beeblebrox
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    Re: Still waiting for support... 2013/12/31 07:34:57 (permalink)
    Thanks for your answers guys, support emailed me with a new serial that worked plus an appology.
     
    All is good now, time to make some noise
    #6
    robert_e_bone
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    Re: Still waiting for support... 2013/12/31 12:28:13 (permalink)
    WAHOO! - And, just in time for New Year's.
     
    Bob Bone
     
     

    Wisdom is a giant accumulation of "DOH!"
     
    Sonar: Platinum (x64), X3 (x64) 
    Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22
    Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64
    Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others
    MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es
    Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms  
    #7
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