Discount code not showing in order.

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SirWoofer
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2014/01/11 11:55:16 (permalink)

Discount code not showing in order.

Hi All,
I'm trying to use the extended $20 discount code that is valid through January 15th. It looks like the code is accepted, but I never see it subtracted from the order total. Any one else having this issue. The last button is to place the order, and I'm afraid to place the order with out seeing the discount applied. Money is real tight in my household and I know it's only $20, but $20 is $20!
 
Thanks,
Lynn
#1

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    scook
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    Re: Discount code not showing in order. 2014/01/11 11:57:55 (permalink)
    It will only be applied if purchasing a qualifying item. If the item qualifies, the discount is applied immediately after submitting the code.
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    SirWoofer
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    Re: Discount code not showing in order. 2014/01/11 12:19:19 (permalink)
    Got it! DUH.
    Thanks for the clarification!
    Lynn
    #3
    Jackie
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    Re: Discount code not showing in order. 2014/01/11 14:48:51 (permalink)
    I have a slightly different problem.
     
    The discount showed and everything was fine right up until the payment stage.  The payment failed (no idea why - it was a 99p payment) but the system now thinks I have already used the code so that when I try to place the same order with a different credit card it will not let me have the discount after all.
     
    So, if your payment fails and you try to purchase again, make sure you double check things before hitting "confirm", in case you encounter the same bug I have.
     
    I emailed support several days ago but have received no response (apart from the "Thank you for contacting Cakewalk" automated email) and I now cannot use the discount code on any product.
    #4
    rontarrant
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    Re: Discount code not showing in order. 2014/01/11 19:19:03 (permalink)
    Jackie
    I emailed support several days ago but have received no response (apart from the "Thank you for contacting Cakewalk" automated email) and I now cannot use the discount code on any product.

    I'm sure they'll sort it out for you. After all, you have a 'paper trail,' so even if they don't get back to you until after the 15th, I'd keep the faith with full confidence that you'll get your discounted purchase.

    -Ron T.
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    MSI GE72 2QF-247US, 12 gb, Focusrite 6i6, AT-2020
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    #5
    Jackie
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    Re: Discount code not showing in order. 2014/01/13 12:24:39 (permalink)
    Yes, I hope they get back to me. 
    #6
    Vab
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    Re: Discount code not showing in order. 2014/01/13 21:47:40 (permalink)
    I emailed cakewalk for some store advice and they replied today.

    Except I emailed them around Christmas time, so don't be too optimistic for a fast reply.
    #7
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