Helpful ReplyProblem Installing Presonus AudioBox 1818 VSL

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Keni
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2014/01/11 22:26:26 (permalink)

Problem Installing Presonus AudioBox 1818 VSL

I had this running on my main DAw until I replaced it with a Presonus StudioLive 24.4.2 the other day... the StudioLive is running fine (except now mediaplayer has no sound), but the bigger issue for me is:
 
I'm trying to install the 1818VSL on the laptop at my reheearsal space... It's an Asus i5 running win8 x64...
 
I've got everything installed and the driver reports as working correctly.... MIDI is working fine, but audio is distorted/garbled...
 
Using ASIO driver (I tried the WDM as well)... If I go to the Sound module from Control Panel and run the test there, the sound is distorted already, so it's not anything to do with Sonar... (I don't think so)...
 
I've disabled the realtek driver and the intel monitor driver thinking they might be interfering, but that made no difference...
 
I've got the USB driver set at 44.1 and I've tried all buffer settings from 256 to 2048 with no change...
 
I just can't seem to find what's causing it... Maybe some program running in the background such as skype?
 
Any ideas or info would be greatly appreciated...
 
Thanks...
Keni
 
 

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    dcumpian
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    Re: Problem Installing Presonus AudioBox 1818 VSL 2014/01/13 08:24:33 (permalink) ☄ Helpfulby Keni 2014/01/13 15:51:50
    The VSL series doesn't like USB 3 ports. Switch to a USB 2 port and reinstall the driver. Make sure you completely remove the old driver first, including any config/pref files that are not removed by the uninstall process.
     
    Regards,
    Dan
     

    Mixing is all about control.
     
    My music:
    http://dancumpian.bandcamp.com/ or https://soundcloud.com/dcumpian Studiocat Advanced Studio DAW (Intel i5 3550 @ 3.7GHz, Z77 motherboard, 16GB Ram, lots of HDDs), Sonar Plat, Mackie 1604, PreSonus Audiobox 44VSL, ESI 4x4 Midi Interface, Ibanez Bass, Custom Fender Mexi-Strat, NI S88, Roland JV-2080 & MDB-1, Komplete, Omnisphere, Lots o' plugins.    
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    Keni
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    Re: Problem Installing Presonus AudioBox 1818 VSL 2014/01/13 11:59:43 (permalink)
    Thanks Dan...

    I don't think this machine has USB3 pirates, but I will investigate it later today when I go there... I will also repeat the uninstall as fully as I can and attempt yet another install...

    Keni

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    Keni
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    Re: Problem Installing Presonus AudioBox 1818 VSL 2014/01/13 15:11:59 (permalink)
    dcumpian
    The VSL series doesn't like USB 3 ports. Switch to a USB 2 port and reinstall the driver. Make sure you completely remove the old driver first, including any config/pref files that are not removed by the uninstall process.
     
    Regards,
    Dan
     


    Thanks again Dan...

    That nailed it fast. Yes, it was plugged into a usb3 port and all worked fine simply moving the cable to the only usb2 port the machine has...


    <whew>... That was 5 hours of wasted work/time... When Presonus finally gets back to me I will highly recommend that they add this little tidbit to their online "knowledge base"!

    ;-)

    Keni

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    SPlat/MacPro/Dual Xeon 3.06GHz 6-core (12 total)/64GB/Win8.1X64/Presonus 1818VSL/Soundscape SS8IO-1
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    dcumpian
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    Re: Problem Installing Presonus AudioBox 1818 VSL 2014/01/13 15:46:36 (permalink)
    Glad I could help! As you can see from my sig, i've got a 44VSL. Works the same way as the 1818VSL.
     
    Not a bad little device once you get it working.
     
    Regards,
    Dan
     

    Mixing is all about control.
     
    My music:
    http://dancumpian.bandcamp.com/ or https://soundcloud.com/dcumpian Studiocat Advanced Studio DAW (Intel i5 3550 @ 3.7GHz, Z77 motherboard, 16GB Ram, lots of HDDs), Sonar Plat, Mackie 1604, PreSonus Audiobox 44VSL, ESI 4x4 Midi Interface, Ibanez Bass, Custom Fender Mexi-Strat, NI S88, Roland JV-2080 & MDB-1, Komplete, Omnisphere, Lots o' plugins.    
    #5
    Keni
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    Re: Problem Installing Presonus AudioBox 1818 VSL 2014/01/13 16:09:11 (permalink)
    dcumpian
    Glad I could help! As you can see from my sig, i've got a 44VSL. Works the same way as the 1818VSL.
     
    Not a bad little device once you get it working.
     
    Regards,
    Dan
     




    I finally got to mark your earlier post as helpful... It was very much so... Stupid iPad doesn't give me the helpful button....
     
    Yeah, the Presonus gear is quite good and then manages to sell it for very reasonable prices... I like this company a lot and have been using their hardware for many of my clients...
     
    Most of them with simple AudioBox USB, but I do have one student who's using a 44 as are you... I also arranged for one band on my label (Sign1Nine - Tho back then the band was different personnel and called Blue Voodoo) to buy a 16.4.2 as they needed a new PA board and I recommended it so that we could live multitrack... which we did for a year or so before the band re-formed... Recorded their first album with it and now finishing their second album done with it...
     
    I bought the 1818 back in 11/12 when I was gifted a Mac Pro with dual Xeon quds 3.2Ghz and 16GB RAM... My then current interface was a collection of Soundscape (now SSL) Mixtreme 192 cards for 16 i/o each... The card is separate from the ad/da converter box which sadly was only 20bit... But still sounded great. Too bad the interface never got advanced to the newer OS that came out.... I tried hard but couldn't find a way to run it...
     
    The 1818 has been running like a champ and sounding great, but now I was gifted a 24.4.2 StudioLive which cleaned up my studio a lot. I added one Soundscape ad/da converter (24/48) which added another 8 line inputs via ADAT for a total of 16 i/o with additional preamps... I've been using an old 40 input D&R Dayner console which sadly is in need of retirement and was the center of so much noise and problems that it was driving me insane... Tho I must admit I don't ever have a long drive to get 'there'! ;-)
     
    My only disappointment with this range of their gear, it that it only supports 44.1/48... while that's fine for much of this work, it would be nice to move up to 96/192 but I'll face that issue in time...
     
    Thanks again for helping me finish up a very over-extended install! Have fun making music! I hope you create music to Rock the World!
     
    Keni
     

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    Out Of My Head Music (BMI)

    SPlat/MacPro/Dual Xeon 3.06GHz 6-core (12 total)/64GB/Win8.1X64/Presonus 1818VSL/Soundscape SS8IO-1
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