[Solved] HELP Please!

Try going to your Cakewalk Store Account, and if the transaction completed, I believe you should see the download info, as well as your serial number, there.
 
IF that does not work, then send a Private Message (PM) to one of the Cakewalk staff - perhaps Ryan Munnis, in which you paste in your order information and payment confirmation, and I would imagine he will either straighten it out or will have someone else there straighten it out.
 
Welcome to the X3 family - they will get it fixed up for you.
 
You can look near the top of this forum, for the permanent thread titled How to Contact Cakewalk Directly, and you will see a link for Ryan Munnis as the last poster for that thread.  Hover your mouse over his name/link, and you will see an option to send him a Private Message (PM).
 
I hope that helps, 
 
Bob Bone
 

Try calling support. In the US it is free (and even here in Canada I've somehow managed to get through to support toll free... which is weird). Even if you have to pay some long distance charges it shouldn't be that much if you keep it quick and ask them to email you with further instructions. Every time I've called I've usually gotten someone on the line in under five minutes so even if you are overseas it shouldn't cost too much.
 
The  customer support number is in the How to Contact link bob mentioned. Do not use the Technical support number for these types of questions.

Maxim,
the download link will be available at your Cakewalk's account, as mentioned by Bob.

Did you receive the email from Cakewalk after the purchase?

Maxim, I just did a PM to Ryan for him to come in this thread, ok?  I hope you can resolve this as soon as possible.
 

@Atsuko - Back in the mid-1990's, I was fortunate enough to play basketball in Brazil, Rio, San Paulo, Florianopolis, Blumenau, etc.
 
LOVED Brazil - had a blast.
 
Bob Bone

silence :(

OK - I just sent a PM to Noel, Ryan, and Andrew, asking one of them to jump in to help resolve this for you.
 
I hope you get this sorted out as quickly as possible - please don't get too mad, some glitch must have happened, and they will work it out with you.  They are all good guys.
 
Bob Bone
 

All I did was send a note to the Cakewalk folks for you - if they can get you up and going, the thanks can go to them for stepping in and getting it fixed.
 
Let's hope for soon.  :)
 
Bob Bone

I HOPE that someone of the three senior folks at Cakewalk that were contacted has gotten back to you, or that they will by the end of the weekend.
 
I supplied your forum name, as well as the permalink to this thread, and sent it to Noel, Andrew, and Ryan, so hopefully one of them is on it - among the zillion other things they are accountable for.  :)
 
PLEASE post back as soon as you get resolution to this.
 
Bob Bone
 

Hello, Bob! Thank you for your help! I'll wait for a response from the people Cakewalk.

Yay!
 
Welcome to X3.
 
Bob Bone