Windows Locks-up when shutting down after running Sonar X3 (RME FF UFX)

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bbdude
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2014/02/06 09:19:30 (permalink)

Windows Locks-up when shutting down after running Sonar X3 (RME FF UFX)

After running Sonar X3 (I also had this problem with Sonar X2) and exiting X3, then when I go to shut down Windows-7, Windows does not completely exit (stays stuck on Windows Shutting Down screen). This does not happen if I have just been running my DAW PC and the RME FF-UFX and TotalMixFX.
 
And yes, I am running the latest drivers for my UFX.
 
The lockup also does not happen if I first power-down my UFX before shutting-down windows.
 
I have an Intel Core I7 3770 IVB Processor, 3.5 GHz, Z77 Motherboard, DDR3 1600 MHz 8GB RAM, running Windows-7 Pro 64-bit. The RME FF-UFX is connected to a USB-2 port.
 
Anyone with similar H/W ever experience this? Any solutions?
 
edit: corrected typo on RAM size
post edited by bbdude - 2014/02/06 22:07:59

Bob the bbdude

RME FF-UFX , RME FF800
DAW PC built by ADK , Core i7 3770 IVB
Sonar X3e Producer, Win 7-Pro 64-bit
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13 Replies Related Threads
    mmorgan
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    Re: Windows Locks-up when shutting down after running Sonar X3 (RME FF UFX) 2014/02/06 09:37:49 (permalink)
    I'd like to say I had the same problem and found a solution but my installation is running fine.
     
    I had been running on Win 7 up until about two weeks ago when I switched out to Win 8. At that time I updated my UFX firmware and drivers. My system does seem a bit more stable with regard to the UFX, particularly when watching video tutorials.
     
    Wish I had a solution for you, best of luck.
     
    Regards,


    Mike

    Win8(64), Sonar X3e(64) w/ RME Fireface UFX.
    #2
    Splat
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    Re: Windows Locks-up when shutting down after running Sonar X3 (RME FF UFX) 2014/02/06 09:44:15 (permalink)
    So today is RME day it seems:
    http://forum.cakewalk.com/X3d-has-fixed-slow-arming-RME-audio-interfaces-m2983899.aspx
     
    > And yes, I am running the latest drivers for my UFX.
     
    @Bob please confirm you are running the is 3.081 driver and firmware 341/42:
    http://www.rme-audio.de/en_downloads.php?page=content/downloads/en_downloads_driver&subpage=content/downloads/en_downloads_driver_fireface
     
     
    Thanks..
    post edited by CakeAlexS - 2014/02/06 09:50:22

    Sell by date at 9000 posts. Do not feed.
    @48/24 & 128 buffers latency is 367 with offset of 38.

    Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
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    karhide
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    Re: Windows Locks-up when shutting down after running Sonar X3 (RME FF UFX) 2014/02/06 09:48:24 (permalink)
    Are you running the UFX on Firewire or USB? 
     
    I have not seen this with the UFX but I had the NI Audio Kontrol that would stop an old laptop shuting down until I unplugged the USB cable.

    Studio: Sonar Platinum/Cakewalk by Bandlab Intel Core i7 32GB RAM Samsung Evo 1TB system drive Windows 10 64bit - RME FireFace UFX - Focusrite OctoPre MK II - Audient Mico
     
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    #4
    Splat
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    Re: Windows Locks-up when shutting down after running Sonar X3 (RME FF UFX) 2014/02/06 09:50:27 (permalink)
    > "The RME FF-UFX is connected to a USB-2 port."

    Sell by date at 9000 posts. Do not feed.
    @48/24 & 128 buffers latency is 367 with offset of 38.

    Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
    #5
    karhide
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    Re: Windows Locks-up when shutting down after running Sonar X3 (RME FF UFX) 2014/02/06 09:56:19 (permalink)
    CakeAlexS
    > "The RME FF-UFX is connected to a USB-2 port."




     
    Ooops soory missed that when I first read the post.

    Studio: Sonar Platinum/Cakewalk by Bandlab Intel Core i7 32GB RAM Samsung Evo 1TB system drive Windows 10 64bit - RME FireFace UFX - Focusrite OctoPre MK II - Audient Mico
     
    Mobile: Sonar Platinum/Cakewalk by Bandlab Intel Core i7 8GB RAM Samsung Evo 1TB system drive Windows 10 64bit - RME FireFace 400
     
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    DPete
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    Re: Windows Locks-up when shutting down after running Sonar X3 (RME FF UFX) 2014/02/06 14:44:47 (permalink)
    I also have not experienced this issue. In fact I never use the on/off switch on the UFX. It has the latest drivers and is connected via USB. My startup/shutdown process:
    Startup:
    1. Power up my Furman to power on UFX, powered monitors, display monitors, and power to PC
    2. Power on PC to start Windows 8.1
    3. TotalMix auto starts
    4. Start Sonar X3
    Shutdown:
    1. Exit Sonar X3 (leave TotalMix running)
    2. Shut Down Windows. PC powers down.
    3. Power off Furman to shut down power to all devices
     
    System never hangs during shutdown. My experience has been the same with Win 7 and Sonar X2. Wish I had a solution for you, but maybe something will 'click' as others chime in. Good luck getting this resolved.
     
    DPete 

    Sonar X3d Producer / Win8.1 64 / ASUS P7P55D-E Pro / Intel Core i5-750 / 12GB G.SKILL Ripjaws / RME Fireface UFX / RME Octamic II / PCR-800


    DPete

    Sonar Platinum / Win10 Pro / RME Fireface UFX / RME Octamic II / Focal CMS65 / PCR-800 / ASUS Sabertooth Z97 Mark 1 / Intel Core i7-4790 / 32GB G.SKILL Ripjaws
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    Splat
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    Re: Windows Locks-up when shutting down after running Sonar X3 (RME FF UFX) 2014/02/06 18:22:37 (permalink)
    @DPete
     
    You may be able to help, as your system is stable for the record could you please tell us what drivers and firmware are you running?

    Thanks...

    Sell by date at 9000 posts. Do not feed.
    @48/24 & 128 buffers latency is 367 with offset of 38.

    Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
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    bbdude
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    Re: Windows Locks-up when shutting down after running Sonar X3 (RME FF UFX) 2014/02/06 22:07:16 (permalink)
    CakeAlexS: "@Bob please confirm you are running the is 3.081 driver and firmware 341/42"
    Alex - I don't think the driver and firmware versions you mentioned are correct.
     
    The UFX Driver and Firmware I am running are as follows:
    Driver date : 23.11.13
    Driver version : 1.038
    H/W Rev : 353
    TotalMix FX Version : 0.996
     
    Per the RME website, these are current.

    Bob the bbdude

    RME FF-UFX , RME FF800
    DAW PC built by ADK , Core i7 3770 IVB
    Sonar X3e Producer, Win 7-Pro 64-bit
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    DPete
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    Re: Windows Locks-up when shutting down after running Sonar X3 (RME FF UFX) 2014/02/06 22:17:41 (permalink)
    I am slightly behind with the latest RME updates. see below (thanks Alex, I needed to check anyway)
     
    Alex, your post made me think of something else. You requested Bob to check he is running 3.081 driver and firmware 341/42. These are the latest FireWire versions and are not required for USB connections.
    Bob, make sure you click on the USB Series link on the RME site to download the latest drivers.
     
    Here are the latest USB driver and firmware versions from the RME site:
    Windows PnP driver for Fireface UFX, UCX, UC and Babyface, version 1.038. (I'm on version 1.036)
    Windows Flash Update Tool for Fireface UFX, UCX, UC, Babyface. Update to firmware revision UFX: 353/156/341/21, UCX 42/220/23/7, UC: 118, Babyface: 204. (I'm on version 352)
     
    I'll upgrade to the latest versions this weekend and report back...


    DPete

    Sonar Platinum / Win10 Pro / RME Fireface UFX / RME Octamic II / Focal CMS65 / PCR-800 / ASUS Sabertooth Z97 Mark 1 / Intel Core i7-4790 / 32GB G.SKILL Ripjaws
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    DPete
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    Re: Windows Locks-up when shutting down after running Sonar X3 (RME FF UFX) 2014/02/09 20:44:10 (permalink)
    Bob, I'm running the same drivers as you now. No lock-ups or any other problems with the latest Fireface UFX drivers. Upgraded to USB driver 1.038 and hardware revision 353 and running smooth. Also using TotalMix 0.996.
     
    Have you tried posting this on the RME forum? Matthias and others there are very helpful. Hope you get this resolved.


    DPete

    Sonar Platinum / Win10 Pro / RME Fireface UFX / RME Octamic II / Focal CMS65 / PCR-800 / ASUS Sabertooth Z97 Mark 1 / Intel Core i7-4790 / 32GB G.SKILL Ripjaws
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    karma1959
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    Re: Windows Locks-up when shutting down after running Sonar X3 (RME FF UFX) 2014/02/10 15:08:36 (permalink)
    I'm running the UFX via USB with the latest drivers on X3D Producer on Win 7-64 and no issues as described by the OP. 
     
    I did have this issue with an earlier RME UFX driver many moons ago.  In addition to the symptoms described above, I would also experience the issue whenever switching between ASIO applications - such as closing Sonar and opening BFD2 in standalone mode - the audio driver wouldn't be released when closing the first application, so the subsequent application wouldn't launch properly because it couldn't access the audio driver. 
     
    Since you're already running the latest drivers, similarly as others on here who aren't having issues - I'd recommend reinstalling the drivers / firmware - or downgrading versions temporarily, then reinstalling the latest versions again.
     
    Hope that helps.
    Russ
     

    Sonar Platinum x64 on Win10 64, Dell T7400 w/ 8 Xeon cores, 8 Gbyte RAM, 3 hard drives, RME Fireface UFX, UAD-1, Mackie Control, Adam A7X
    #12
    trnfoot
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    Re: Windows Locks-up when shutting down after running Sonar X3 (RME FF UFX) 2014/02/11 10:18:18 (permalink)
    Bob - do you by any chance have Acronis True Image on your system? I had a similar issue that was resolved once I uninstalled Acronis.

    Sonar X3d, HP DV6 i7 Laptop, 8gig Ram, Win7 X64, RME Fireface UFX, Yamaha 01x, Presonus Faderport, Novation Ultranova, Roland Handsonic HPD15, Avalon 737sp, Yamaha Motif Rack ES, Rode NTV
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    Splat
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    Re: Windows Locks-up when shutting down after running Sonar X3 (RME FF UFX) 2014/02/11 12:32:45 (permalink)
    It is best to STOP acronis services when running your DAW. When you do a backup you can start them again.


    The common Acronis shutdown issue was generally caused by:
    http://kb.acronis.com/content/19016
     
    This is a discussion about it:
    http://forum.acronis.com/forum/44680
     
    It should be a thing of the past (?).
    If the OP has True Image they should also check for updates.
    There is no need to remove Acronis True Image (if indeed this is the OP's issue) when you can just disable the services.
    nb I run the 2014 version perfectly well.
     
    Cheers...

    Sell by date at 9000 posts. Do not feed.
    @48/24 & 128 buffers latency is 367 with offset of 38.

    Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
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