Cant download my free Groove3

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Novaliz
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2014/02/12 13:38:04 (permalink)

Cant download my free Groove3

I upgraded to Studio but cant download my free Groove3 Videos. When I click the download link on my store account i get this message! :/
 
"Mit dieser XML-Datei sind anscheinend keine Style-Informationen verknüpft. Nachfolgend wird die Baum-Ansicht des Dokuments angezeigt.
      <Error><Code>AccessDenied</Code><Message>Access denied</Message></Error>"
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    Splat
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    Re: Cant download my free Groove3 2014/02/12 14:27:20 (permalink)
    I am not aware that there is a current offer for free Groove3 videos? (there was one a long while back).
    Might have to contact Cake for that one.
    post edited by CakeAlexS - 2014/02/12 14:52:44

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    #2
    maxd
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    Re: Cant download my free Groove3 2014/02/12 14:29:03 (permalink)
    yeah i get this to, what reply you had from Cakewalk?
     
    its a current promotion with any purchase of sonar, its on their webpage.
     
    Tony
     
    Novaliz
    I upgraded to Studio but cant download my free Groove3 Videos. When I click the download link on my store account i get this message! :/
     
    "Mit dieser XML-Datei sind anscheinend keine Style-Informationen verknüpft. Nachfolgend wird die Baum-Ansicht des Dokuments angezeigt.
         <Error><Code>AccessDenied</Code><Message>Access denied</Message></Error>"




    #3
    Sanderxpander
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    Re: Cant download my free Groove3 2014/02/13 03:54:27 (permalink)
    I had the same thing during the Groove 2. Told Cake multiple times, never got resolved. One of the very few things they haven't been helpful with by the way.
    #4
    maxd
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    Re: Cant download my free Groove3 2014/02/13 03:59:35 (permalink)
    typical, cos its free ;-)
    Sanderxpander
    I had the same thing during the Groove 2. Told Cake multiple times, never got resolved. One of the very few things they haven't been helpful with by the way.



    #5
    Novaliz
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    Re: Cant download my free Groove3 2014/02/13 04:38:31 (permalink)
    Sanderxpander
    I had the same thing during the Groove 2. Told Cake multiple times, never got resolved. One of the very few things they haven't been helpful with by the way.



    Hm, thats very disappointing! The free offer was a selling point for me.
    #6
    Soft Enerji
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    Re: Cant download my free Groove3 2014/02/13 05:47:23 (permalink)
    Try contacting Groove 3 direct. I had the X1 tutorials in my cake account but they weren't showing up in my G3 account. I flicked G3 a message asking why and once I'd given proof of my purchase, ie the details from my cake account they duly gave me access. Hope you get it sorted.

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    #7
    Novaliz
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    Re: Cant download my free Groove3 2014/02/13 06:18:20 (permalink)
    Soft Enerji
    Try contacting Groove 3 direct. I had the X1 tutorials in my cake account but they weren't showing up in my G3 account. I flicked G3 a message asking why and once I'd given proof of my purchase, ie the details from my cake account they duly gave me access. Hope you get it sorted.




    Thats a good idea! I wrote them a message.
    #8
    sjd
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    Re: Cant download my free Groove3 2014/02/13 10:17:11 (permalink)
    Hi
    I took advantage of the offer for producer. The video download is in the main download via the link for studio/producer. The link for the video doesn't work for me too.
     
    Cheers
    #9
    Novaliz
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    Re: Cant download my free Groove3 2014/02/13 10:53:19 (permalink)
    sjd
    Hi
    I took advantage of the offer for producer. The video download is in the main download via the link for studio/producer. The link for the video doesn't work for me too.
     
    Cheers




    What do you mean with "in the main download via the link for studio/producer". I bought Sonar via Steam maybe therefore I didnt get a link?
    #10
    sjd
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    Re: Cant download my free Groove3 2014/02/14 06:30:34 (permalink)
    Hi
    In my registered products list, I have to click on the SONAR X3 link which takes me to all the downloads for Sonar X3. In the list of files to download the last one is the Groove3 video.
    Haven't used Steam - sorry can't help on that.
    #11
    maxd
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    Re: Cant download my free Groove3 2014/02/14 07:44:59 (permalink)
    this doesnt happen on my downloads for x3 studio direct from cakwalk, its listed on the my orders page, but when clicking the link, error message only..
    sjd
    Hi
    In my registered products list, I have to click on the SONAR X3 link which takes me to all the downloads for Sonar X3. In the list of files to download the last one is the Groove3 video.
    Haven't used Steam - sorry can't help on that.




    #12
    Novaliz
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    Re: Cant download my free Groove3 2014/02/16 15:07:29 (permalink)
    I contacted the groove3 support and they helped me out. The guys are great there.
    #13
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