Mr. torture
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RME HDSPe
I just upgraded to this card, I was using an Echo Layla 3G, which by the way worked on every system I had without any install problems. It was just outdated and would sometimes lock up on my windows 7 machine.
I Installed the card, downloaded and installed the latest drivers. I am running Sonar X1E, 64 bit, windows 7 quad core i7, 16 GB Ram.
The card is recognized, but when I try to open a project or simply add a VST to a single audio track it locks up, freezes the computer, loses audio completely.
I have no idea what to do, I changed PCIe slots and at least started getting sound, but it all went downhill again pretty quickly. I tried ASIO, WDM nothing still the same.
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Cactus Music
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Re: RME HDSPe
2014/02/26 22:09:21
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One possibility is your projects are set to say 44.1 and the card is set to 48 or ?
But Sonar should just flash a warning not crash, but then again your using X1.
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Mr. torture
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Re: RME HDSPe
2014/02/27 06:52:14
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Card is set to 44.1, same as the projects.
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Sanderxpander
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Re: RME HDSPe
2014/02/27 07:53:55
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Contact RME, see if there are any firmware or driver updates. You're sure you installed the 64 bit driver? Does TotalMix work alright?
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Mr. torture
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Re: RME HDSPe
2014/02/27 08:00:09
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Sanderxpander
Contact RME, see if there are any firmware or driver updates. You're sure you installed the 64 bit driver? Does TotalMix work alright?
I did send them an email and I do have the correct driver installed. There was a firmware update that I tried to install, but it locked my computer up, completely frozen. I had to shut it off to get out. Hopefully RME responds back soon. I opened the mixer a couple times and moved some faders, one time it froze the computer as well. I am new to the software package RME comes with, so I didn't do much else.
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Sanderxpander
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Re: RME HDSPe
2014/02/27 08:53:02
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Sounds like there may be something physically wrong with your card, especially since the firmware update failed like that. Hope you get sorted soon. Doesn't seem like a Sonar issue from where I'm standing.
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Mr. torture
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Re: RME HDSPe
2014/02/27 09:11:22
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Sanderxpander
Sounds like there may be something physically wrong with your card, especially since the firmware update failed like that. Hope you get sorted soon. Doesn't seem like a Sonar issue from where I'm standing.
Wow, I hope not. It's brand new! Hopefully RME gets back to me soon.
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BJN
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Re: RME HDSPe
2014/02/27 09:13:33
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Just a guess based on your info is that it is the computer. The Echo card had the issue too, right?
I strongly suggest you remove the fan from the CPU and give it a vacuum. An old toothbrush will help. They tend to have twist knobs rather then screw on fans now. Do not clean the conductive gel off the heatsink.
When the dust builds up in there something will give.
Regular maintenance. try it. I hope it is it.
The other thing is a non compatability or failing component like a grahics card. Also some connectors get sticky with all the heat in there. Disconnect and clean with electrical cleaner, including the PCIe cards, RAM etc.
Good luck.
------------------------------------------------------- Magic: when you feel inspired to create which in turn inspires more creation. And the corollary: if magic happens inspiration might flog it to death with numerous retakes. Bart Nettle
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Mr. torture
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Re: RME HDSPe
2014/02/27 09:21:49
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BJN
Just a guess based on your info is that it is the computer. The Echo card had the issue too, right?
I strongly suggest you remove the fan from the CPU and give it a vacuum. An old toothbrush will help. They tend to have twist knobs rather then screw on fans now. Do not clean the conductive gel off the heatsink.
When the dust builds up in there something will give.
Regular maintenance. try it. I hope it is it.
The other thing is a non compatability or failing component like a grahics card. Also some connectors get sticky with all the heat in there. Disconnect and clean with electrical cleaner, including the PCIe cards, RAM etc.
Good luck.
The Echo had no where near the issues. It would freeze once in a while, do to starting and stopping too quickly over and over again. The RME I simply cannot get to work at all. I load a project it wont even play, freezes the computer completely. I started a new project, added a single audio track and guitar amp sim instance. It froze on the second guitar chord I strummed. It's unstable as Charles Manson. I heard only positive things about RME, researched forever for the most stable PCIe soundcard out there and the RME stuff was always suggested. Not too impressed so far, not after dropping $900.00
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leapinlizard
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Re: RME HDSPe
2014/02/27 12:32:28
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I am having a hard time understanding why you thought the Echo Layla 3G was "outdated", as Echo has traditionally worked hard to keep their drivers up to date, and their products (especially the 3G) are typically very good - their specs might be a dB shorter than RME here and there, but I could never justify paying triple (or more) for an RME what I paid for my Echo. Anyway - I have a Layla 3G and it has operated flawlessly on my Windows 7 system for several years, so I, too, suspect there is something up with your system that caused your previous lockups with your Layla and is now causing your RME problems. Echo's drivers have always been very stabile for me on various machines and op systems, so I don't think that was the problem. From what I understand, RME's drivers are fairly stabile (I don't know this from experience) so I wouldn't suspect their drivers, either. I think the suggestion to look for something heat-related in your system is good, and I would be inclined to check memory as well to be sure there are no issues there. Maybe your power supply is overtaxed? That's all I can think of at the moment, but I hope you get is sorted quickly.
"Surf music will never die." -- LeapinLizard, 1963 "We may never hear surf music again." -- Jimi Hendrix, 1967.
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Sanderxpander
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Re: RME HDSPe
2014/02/27 13:39:12
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I would strongly advise against physically removing the fan from your cpu, and brushing away dust with a nylon brush, unless you're comfortable with this sort of stuff and know what you're doing.
Not that these aren't possible culprits for your issues (bad or badly fitted RAM is a prime one) but it's really easy to screw up if you just go in there without knowing what's what.
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Sanderxpander
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Re: RME HDSPe
2014/02/27 13:40:23
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Just as an extra check, if you have ASIO4All on your system, uninstall it.
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Mr. torture
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Re: RME HDSPe
2014/02/27 14:52:01
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The Echo layla is a PCI based convertor not the new PCIe, which from what I have been told is old technology and going obsolete. The computer was built by a professional outfit that builds specifically for recording, this isn't some off the shelf Dell here. It's an i7 machine, with 16gigs of Ram and was thoroughly tested by the builder.
I always had good luck with the Echo, don't get me wrong they were real good to me. But they always locked up my computer, even when I was barely taxing it. I spent forever trying to find solutions, it finally came down to the Layla as being the problem.
RME has nothing but praise everywhere on the net as their stuff being rock solid. Just a little disappointed in it's initial install right now.
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leapinlizard
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Re: RME HDSPe
2014/02/27 15:39:05
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Fair enough, PCI is on its way out so I understand that rationale. RME stuff is supposed to be top-shelf, so you can't go wrong there. I suppose it's possible that some hardware glitch in the Layla's PCI card was causing a problem, but why a new PCIe card would be causing lockups is really odd. Have you talked with the builder who built the machine? I wonder if they would have any insights as to why this is happening. It could be due to some setting in the BIOS, but that would depend on your motherboard and what BIOS it has, speaking of which, have you updated your mobo's BIOS with the latest patch? Sometimes a BIOS update can cure strange problems like this.
"Surf music will never die." -- LeapinLizard, 1963 "We may never hear surf music again." -- Jimi Hendrix, 1967.
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Mr. torture
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Re: RME HDSPe
2014/02/27 15:47:03
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leapinlizard
Fair enough, PCI is on its way out so I understand that rationale. RME stuff is supposed to be top-shelf, so you can't go wrong there. I suppose it's possible that some hardware glitch in the Layla's PCI card was causing a problem, but why a new PCIe card would be causing lockups is really odd. Have you talked with the builder who built the machine? I wonder if they would have any insights as to why this is happening. It could be due to some setting in the BIOS, but that would depend on your motherboard and what BIOS it has, speaking of which, have you updated your mobo's BIOS with the latest patch? Sometimes a BIOS update can cure strange problems like this.
I am no expert by any means, but they mentioned something about the pci bridge being an issue? Anyways, I really appreciate all the help. RME have given me a couple things to try, if all else fails I will contact the builder. Thanks again!
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Sanderxpander
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Re: RME HDSPe
2014/02/27 16:56:17
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There are some weird gear combinations that sometimes screw you over. I just spent four hours troubleshooting an old laptop I use for photos, where the latest version driver of Intel Turbo Memory apparently makes Windows Update not work. Had to google for ages to sift through the non-working "fixes".
Just saying, sometimes it's something entirely unexpected and seemingly unrelated.
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Mr. torture
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Re: RME HDSPe
2014/02/27 18:10:17
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I ended up having to pull the card and install it in another computer to get the firmware to update, it would freeze my studio computer. Once it updated, I pulled it and put it back into my studio computer and it's working mint!
Thanks for all the help everyone!
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Sanderxpander
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Re: RME HDSPe
2014/02/27 18:17:57
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