Music Creator 6 failed to download

they should be responding to you within a week at least.  and I think they have an automated reply that responds immediately.  if you didn't get an automated reply immediately, then I would suggest you probably are sending their responses to your spam or junk folder.  check that.
 
also, make sure you have your virus scanning software disabled while trying to download the files - some virus scanning software will thwart the download.

Try a different download tool. Either a different browser or download manager such as Free Download Manager.

Was the software purchased directly from Cakewalk? If so, the link should be in your store account. If purchased from Steam, I believe you would need to work directly with Steam.

This is more than a download issue, the order most likely did not complete. I sent a PM on your behalf to Ryan Munnis since you do not have enough posts to contact him through the forum. It is pretty early on Saturday morning (Boston time) so it still may take a while to sort out.

Hey... it might seem like they are a bit slow, but they will help you get the download issue sorted out.  They have even gone and reauthorized a download in my store account a year after the original DL....  the download should show up in your store account and it should be active for 2 weeks initially. Plenty of time to DL it if something goes wrong.
 
If you have the emails with the DL link and the authorization/keys, I believe you can manually register the program and it should also be in your store.   I have purchased quite a few things and they all show up in that store account fairly quickly.
 
As Beagle pointed out, one of the things I ordered never showed up. The site says give it 15 minutes for the servers to process the order and send the emails with the links for the DL..... An hour later still nothing. I checked in the spam folder and there they were. I moved them to the inbox and used the info to start the DL.  I also bought a simple and inexpensive sound pak for a synth.... the sound pak never worked correctly. A few emails back and forth and turns out they had a problem in the sound pak..... it took a few weeks to resolve that but they did send me the new sound pak when it was properly checked and working.... It was a $20 product and they certainly went out of their way to resolve that issue for me.
 
It will be resolved for you too..... have faith.

Thanks Ryan for sorting this out so quickly.  I'd especially like to thank Scook as well as all of the others who have assisted me (starting to sound like an Oscar acceptance speech).  It is great to know that you can get such great support from users & Cakewalk alike.  Looking forward to using the product.
 
Thanks again!!
Roy