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joey90405
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April 16, 14 1:14 PM (permalink)

computer/mouse freezing

hello everyone, every now and then while i'm working away everything freezes. what happens is I can move the courser (arrow) however nothing happens when I click on it. sometimes if I wait it comes back to life, sometimes if I hit escape it comes back to life but most of the time I need to shut down the computer. has anyone ever seen this? I did hear once that if the wireless is on that could cause it however I've been turning off the internet before I start working.
any ideas, thoughts??

OS Name Microsoft Windows 10 Home
Version 10.0.10240 Build 10240  
OS Manufacturer Microsoft Corporation

System Manufacturer HP
System Model HP ENVY m7 Notebook
System Type x64-based PC
System SKU M1W07UA#ABA
Processor Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz, 2401 Mhz, 2 Core(s), 
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.9 GB
Available Physical Memory 12.8 GB
Total Virtual Memory 18.3 GB
Available Virtual Memory 15.3 GB
 
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    Sanderxpander
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    Re: computer/mouse freezing April 16, 14 1:17 PM (permalink) ☄ Helpfulby joey90405 April 16, 14 3:19 PM
    I had this with one laptop and never solved it until I completely reformatted. Could be a few things, like a RAM issue or hard disk issue. In my case it was probably a bad driver or OS service.
    #2
    joey90405
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    Re: computer/mouse freezing April 16, 14 3:23 PM (permalink)
    thanks so much, I have heard the same thing. it's just annoying. on lifes list of annoying things it's low.

    OS Name Microsoft Windows 10 Home
    Version 10.0.10240 Build 10240  
    OS Manufacturer Microsoft Corporation

    System Manufacturer HP
    System Model HP ENVY m7 Notebook
    System Type x64-based PC
    System SKU M1W07UA#ABA
    Processor Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz, 2401 Mhz, 2 Core(s), 
    Installed Physical Memory (RAM) 16.0 GB
    Total Physical Memory 15.9 GB
    Available Physical Memory 12.8 GB
    Total Virtual Memory 18.3 GB
    Available Virtual Memory 15.3 GB
     
    #3
    Sanderxpander
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    Re: computer/mouse freezing April 16, 14 6:20 PM (permalink)
    The upside is that since it was a hard hang I was afraid it was a hardware issue, but the same laptop has been great since reformatting.
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    Splat
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    Re: computer/mouse freezing April 16, 14 6:53 PM (permalink)
    It could be anything at this stage but it's probably hardware or driver related.

    I suggest you update all your drivers and firmware everywhere (that includes your motherboard BIOS, graphics card, sound card, and motherboard chipset drivers... ) and run windows update several times and see if it goes away... cheers...

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    rebel007
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    Re: computer/mouse freezing April 16, 14 7:29 PM (permalink)
    I agree, it could be hardware related or it could be software related.

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