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Urgent help with video!

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mogermain
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February 07, 17 1:45 PM (permalink)

Urgent help with video!

Hi all, 
Hope someone can help me with this one, I'm working on a project that I need to finish quite soon. 
I am creating a soundtrack for a client on top of a video... so far so good! 
the video he sent me last week is loading fine in Sonar and I can work with that, today he sent me a new render of the video which contains more specific details I need to do my work. Same video format but now when I load it to sonar I can't see any thumbnails and the video screen is all black. I tried converting the video to AVI and now when I try to import it, the whole computer freezes.
 
 
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    chuckebaby
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    Re: Urgent help with video! February 07, 17 2:39 PM (permalink)
    How old is your hard drive ? Do you have up to date video drivers installed ?
    How are you importing the video ?

    Windows 8.1 X64 Sonar Platinum x64
    Custom built: Asrock z97 1150 - Intel I7 4790k - 16GB corsair DDR3 1600 - PNY SSD 220GB
    Focusrite Saffire 18I8 - Mackie Control
       
    #2
    mogermain
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    Re: Urgent help with video! February 07, 17 3:38 PM (permalink)
    My Hdd is literally 3 Days Old, just installed a SSD. Codecs should be fine as I cloned my Hdd to the ssd. I just import the vidéo from the file - import vidéo menu. Both vidéos are mp4, The first one Works just fine, the second isn't. I realised that the second one has a larger résolution.
    The second vidéo won't work in Windows media player either but Works on vlc. Tried to Read it in windows media player on an other computer and it works... Just asked the client to send me another render with the same resolution, standing by...
    #3
    promidi
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    Re: Urgent help with video! February 07, 17 3:46 PM (permalink)
    It's entirely possible that the second video was corrupted somehow. Also, if the second video was of a higher resolution, you might be need to reduce the resolution using your video converter software.

    Windows 10 64bit fully patched, 16 gig ram . 
    PCR-800 Controller.  (Working in Win 10 1809 64bit)
    CPU: i5 4670. 
    Video: Nvidia GTX560ti (latest drivers).
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