Re: e-licenser found!!!
2014/07/21 20:36:56
(permalink)
I tried to register it online with them, but have been having problems, so now I'm contacting customer support. I'm definitely gun shy. I also have the support plan for my ilok. It might be $30 a year, but if you have thousands of dollars in licenses on it, well worth it.
And yes, I hope I cost him some business. Whether he had the legal right to do what he did (which I doubt, fair use gives customers a right to make a copy for backup purposes which he is preventing, but then again, I think he's in Canada). It's just about the poorest customer service I've seen.
Far better to trust your customers and take them at their word unless you see evidence of dishonesty. Talk about punishing someone for trying to be honest and actually pay for their software.