X3 won't let me select Focusrite Scarlett 2i2 with ASIO [solved]

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grungoo
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2014/08/25 22:45:24 (permalink)

X3 won't let me select Focusrite Scarlett 2i2 with ASIO [solved]

I recently bought a new computer with Windows 8.  Upgraded to X3, and learned that my M-Audio Fast Track Pro isn't supported for Windows 8.  Upgraded to Focusrite Scarlett 2i2, because it is supported with Windows 8.  Now when I go to configure my devices and settings, if I use ASIO the Scarlett 2i2 is grayed out in the audio devices section, so I can't select it.  The only other option that even recognizes the 2i2 is MME(32bit), but the sound is garbled with that one.
I'm using ASIO4ALL, and in the past I was able to go into the ASIO Panel and turn on the Fast Track from there, but the 2i2 isn't showing up in the ASIO panel.
Any ideas? 
post edited by grungoo - 2014/08/27 22:50:05
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    scook
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    Re: X3 won't let me select Focusrite Scarlett 2i2 with ASIO 2014/08/25 22:49:22 (permalink)
    The Focusrite driver is grayed out because another driver is present and selected. Only one ASIO driver may be selected for input and output. Deselect both input and output ASIO selections and the Focusrite driver should become available. Even better uninstall the ASIO4LL software from the PC.
    #2
    Anderton
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    Re: X3 won't let me select Focusrite Scarlett 2i2 with ASIO 2014/08/26 01:43:54 (permalink)
    ASIO4ALL isn't really ASIO, it's an ingenious wrapper for Windows sound protocols that fools programs into thinking they're seeing ASIO. Basically, it allows Windows to do something it was never intended to do, and it's very clever, but I have seen it interfere with "real" ASIO drivers when installed on the same machine...even if it's not selected. 
     
    The optimum use of ASIO4ALL is with laptops when you're using the internal sound card. For any application involving an external interface, use the dedicated drivers for that sound card and remove ASIO4ALL.

    The first 3 books in "The Musician's Guide to Home Recording" series are available from Hal Leonard and http://www.reverb.com. Listen to my music on http://www.YouTube.com/thecraiganderton, and visit http://www.craiganderton.com. Thanks!
    #3
    Splat
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    Re: X3 won't let me select Focusrite Scarlett 2i2 with ASIO 2014/08/26 12:34:11 (permalink)
    Remove ASIO4ALL completely and make sure you are using the latest drivers on Focusrites download page. Ta.

    Sell by date at 9000 posts. Do not feed.
    @48/24 & 128 buffers latency is 367 with offset of 38.

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    #4
    grungoo
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    Re: X3 won't let me select Focusrite Scarlett 2i2 with ASIO 2014/08/26 21:53:32 (permalink)
    Thanks for the tips, everyone.  I've removed ASIO4ALL, and installed the latest driver for Scarlett 2i2.  Now I'm getting an Audio Device Error: "The following drivers either do not  support the current audio format, or are in use by another application."
     
    I am using a laptop, so I'm not sure if that's the problem.  
     
     
    #5
    grungoo
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    Re: X3 won't let me select Focusrite Scarlett 2i2 with ASIO 2014/08/26 22:21:30 (permalink)
    Nevermind.  I figured it out.  I ended up having to keep ASIO4ALL and use it as a kind of proxy driver for the Scarlett 2i2.  I used the ASIO panel to select the 2i2 as an input device, and my Realtek Audio soundcard as the output.  Then I just had to manually turn the Realtek speakers back on in the control panel (not sure how they got switched off in the first place).
    It's an ugly mess, but it works.  And the latency is virtually unnoticeable. 
    Thanks again for the help!
    #6
    scook
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    Re: X3 won't let me select Focusrite Scarlett 2i2 with ASIO 2014/08/26 22:21:56 (permalink)
    Yes, that is an ugly solution. A better solution for DAW use would be to monitor through the Focusrite and completely eliminate dependance on the internal sound chip. Relying on both audio devices is not a good idea.
     
    #7
    Anderton
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    Re: X3 won't let me select Focusrite Scarlett 2i2 with ASIO 2014/08/26 22:55:43 (permalink)
    grungoo
    Thanks for the tips, everyone.  I've removed ASIO4ALL, and installed the latest driver for Scarlett 2i2.  Now I'm getting an Audio Device Error: "The following drivers either do not  support the current audio format, or are in use by another application."
     
    I am using a laptop, so I'm not sure if that's the problem.



    Are you definitely using the ASIO drivers, or WDM? The reason why I ask is you can aggregate multiple interfaces with WDM, but usually not with ASIO. It sounds to me like Windows is grabbing the interface for its own nefarious needs before Sonar gets the chance.
     
    As an aside, it's really unfortunate that Windows makes it so difficult just to set up an effing pro sound card. People shouldn't have to go through all this just to be able to use Sonar. This is one area where the Mac is way ahead; Core Audio is standard, fast, and can aggregate interfaces easily. While I think the Mac's reputation for ease of use has a large amount of hype over substance, audio interfacing is something Apple really got right.

    The first 3 books in "The Musician's Guide to Home Recording" series are available from Hal Leonard and http://www.reverb.com. Listen to my music on http://www.YouTube.com/thecraiganderton, and visit http://www.craiganderton.com. Thanks!
    #8
    sock monkey
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    Re: X3 won't let me select Focusrite Scarlett 2i2 with ASIO 2014/08/26 23:20:36 (permalink)
    Yet another victim of installing Assiol4all. Ho hum glad that was 6 years ago for this monkey. 

    Cakelab - Sonar X3e Studio   
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    kennywtelejazz
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    Re: X3 won't let me select Focusrite Scarlett 2i2 with ASIO 2014/08/27 10:23:28 (permalink)
    glad to see you worked it out 
    Kenny
     
    post edited by kennywtelejazz - 2014/08/28 00:05:23

                       
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    #10
    grungoo
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    Re: X3 won't let me select Focusrite Scarlett 2i2 with ASIO 2014/08/27 11:16:11 (permalink)
    scook, my attempt at using the 2i2 for monitoring resulted in the error message I previously posted: "Audio Device Error: The following drivers either do not  support the current audio format, or are in use by another application."
     
    Anderton, from everything I can tell I am using ASIO.  Attempts at using WDM always resulted in garbled sound for me, whereas this is coming out nice and clear.  Also, WDM wasn't recognizing the 2i2 when I tried it before.
     
    I realize that my solution is far from ideal, but as long as it works, I'm ok with it.  I fully expect this problem to resurface, at which point I'll keep tinkering with what options I have and work my way through it with what I've got...until I can afford a more permanent solution.
    #11
    sock monkey
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    Re: X3 won't let me select Focusrite Scarlett 2i2 with ASIO 2014/08/27 11:25:41 (permalink)
    To bad the OP thinks they have solved their issue and it is truly not solved. They will possibly not return and spend the next year using a crippled machine. 
     
    So to all others who stumble upon this thread. ASIO4all is not an ASIO driver, it is a wrapper for WDM mode. It is to only be used when your device has absolutely no drivers available. If your having trouble with supplied drivers, contact your vendor, please don't go the asio4all route unless it is your last choice. 
     
    It has been well documented to cause more problems than it fixes and it can behave like malware and hide in dark corners even after you think you un install it.
    CakeAlexs said it all! remove asio4all COMPLETELY. And this need to happen before you install your Focusrite drivers. 
    ASIO4all is the root of the problem here, I guarantee it. Go to the hardware forum and you find a thread that is almost the same. You find many. 
     
    Also note that I chose the 6i6 over the 2i2 and 2i4 for a few reasons. One of them being they don't come with the mix control software. This is why you have no ASIO panel I guess. For me the ASIO buffers are adjusted in the mix control GUI. 
     
    Focusrite support is top notch and they will answer emails in short order during business hours. Matt usually chimes in on these threads too, must be on holidays.. 

    Cakelab - Sonar X3e Studio   
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    #12
    scook
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    Re: X3 won't let me select Focusrite Scarlett 2i2 with ASIO 2014/08/27 11:26:30 (permalink)
    When I perform a google search for
    site:forum.cakewalk.com The following drivers either do not support the current audio format, or are in use by another application
    there are quire a few links with suggested remedies such as this one http://forum.cakewalk.com/FindPost/2827607
     
    #13
    Splat
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    Re: X3 won't let me select Focusrite Scarlett 2i2 with ASIO 2014/08/27 11:34:14 (permalink)
    Yup just a reminder again... Remove ASIO4ALL. Absolutely not what you want installed. If you have issues after that you need to look elsewhere. I've already seen suggestions here.

    Sell by date at 9000 posts. Do not feed.
    @48/24 & 128 buffers latency is 367 with offset of 38.

    Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
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    grungoo
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    Re: X3 won't let me select Focusrite Scarlett 2i2 with ASIO 2014/08/27 11:54:29 (permalink)
    Alrighty.  I'll keep looking.  I guess I was just too happy to finally have something that was working after spending hours upon hours in frustration.
     
    Sock Monkey, please don't judge me because I was willing to go with an unsatisfactory solution.  I've been working on a project with a tight deadline, so I was willing to accept what I could get just to get by for now.  I'm not an expert in any of this by any standard, so you'll have to forgive my ignorance.  I do hope to find a better solution, when the time permits.
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    Splat
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    Re: X3 won't let me select Focusrite Scarlett 2i2 with ASIO 2014/08/27 11:57:15 (permalink)
    Ah grungoo don't worry it's a common trap it seems... If we were to judge you then there would be a lot of other people to judge as well (too many who have fallen into the hole!).

    Sell by date at 9000 posts. Do not feed.
    @48/24 & 128 buffers latency is 367 with offset of 38.

    Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
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    grungoo
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    Re: X3 won't let me select Focusrite Scarlett 2i2 with ASIO 2014/08/27 22:15:25 (permalink)
    Just an update.  I've banished ASIO4ALL from my laptop.  Then I uninstalled the Focusrite driver, rebooted (just to be sure), reinstalled the Focusrite driver, plugged in the 2i2 and started up X3.  It worked on the first try.  Great sound, no noticeable latency.  
     
    Thanks for sticking with me through this one.
    #17
    scook
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    Re: X3 won't let me select Focusrite Scarlett 2i2 with ASIO 2014/08/27 22:19:37 (permalink)
    Thanks for wrapping this up. May want to add "[Solved]" to the subject line. Edit the first post to modify the subject.
    #18
    sock monkey
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    Re: X3 won't let me select Focusrite Scarlett 2i2 with ASIO 2014/08/28 00:11:38 (permalink)
    I am so glad you came back!  I wasn't judging you at all,  my rant was aimed at anyone who gets in this pickle and many do. It's only that people come to the internet for solutions and often get bad advice, one of these is to use asio4all when your having problems. It happened to me a long time ago and I wasted a whole year fighting my system because of this. 

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    #19
    kennywtelejazz
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    Re: X3 won't let me select Focusrite Scarlett 2i2 with ASIO 2014/08/28 00:13:20 (permalink)
    glad to see you solved it 
     
    Kenny

                       
    Oh Yeah , Life is Good .
    The internet is nothing more than a glorified real time cartoon we all star in.
    I play a "Gibson " R 8 Les Paul Cherry Sunburst .
    The Love of my Life is an American Bulldog Named Duke . I'm currently running Cakewalk By BandLab as my DAW .
     
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