Varsity
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Latency with a Dell Laptop
So I was gifted a laptop that I would like to use for music but can't seem to get past this latency issue. Could someone take a look at the report from LatencyMon and point me in the right direction....? Please..... ONCLUSION _________________________________________________________________________________________________________ Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. At least one detected problem appears to be network related. In case you are using a WLAN adapter, try disabling it to get better results. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates. LatencyMon has been analyzing your system for 0:00:40 (h:mm:ss) on all processors. _________________________________________________________________________________________________________ SYSTEM INFORMATION _________________________________________________________________________________________________________ Computer name: OS version: Windows 8 , 6.2, build: 9200 (x64) Hardware: Inspiron 3542, Dell Inc., 0YW9MT CPU: GenuineIntel Intel(R) Core(TM) i5-4210U CPU @ 1.70GHz Logical processors: 4 Processor groups: 1 RAM: 8096 MB total _________________________________________________________________________________________________________ CPU SPEED _________________________________________________________________________________________________________ Reported CPU speed: 1696.0 MHz Measured CPU speed: 2510.0 MHz (approx.) Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results. _________________________________________________________________________________________________________ MEASURED INTERRUPT TO USER PROCESS LATENCIES _________________________________________________________________________________________________________ The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event. Highest measured interrupt to process latency (µs): 14341.414290 Average measured interrupt to process latency (µs): 10.221257 Highest measured interrupt to DPC latency (µs): 185.954180 Average measured interrupt to DPC latency (µs): 4.750724 _________________________________________________________________________________________________________ REPORTED ISRs _________________________________________________________________________________________________________ Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal. Highest ISR routine execution time (µs): 524.467571 Driver with highest ISR routine execution time: ACPI.sys - ACPI Driver for NT, Microsoft Corporation Highest reported total ISR routine time (%): 7.817115 Driver with highest ISR total time: ACPI.sys - ACPI Driver for NT, Microsoft Corporation Total time spent in ISRs (%) 7.889982 ISR count (execution time <250 µs): 441037 ISR count (execution time 250-500 µs): 0 ISR count (execution time 500-999 µs): 2 ISR count (execution time 1000-1999 µs): 0 ISR count (execution time 2000-3999 µs): 0 ISR count (execution time >=4000 µs): 0 _________________________________________________________________________________________________________ REPORTED DPCs _________________________________________________________________________________________________________ DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution. Highest DPC routine execution time (µs): 17218.344929 Driver with highest DPC routine execution time: ndis.sys - Network Driver Interface Specification (NDIS), Microsoft Corporation Highest reported total DPC routine time (%): 12.882126 Driver with highest DPC total execution time: ACPI.sys - ACPI Driver for NT, Microsoft Corporation Total time spent in DPCs (%) 19.399888 DPC count (execution time <250 µs): 1349216 DPC count (execution time 250-500 µs): 0 DPC count (execution time 500-999 µs): 15 DPC count (execution time 1000-1999 µs): 0 DPC count (execution time 2000-3999 µs): 0 DPC count (execution time >=4000 µs): 0 _________________________________________________________________________________________________________ REPORTED HARD PAGEFAULTS _________________________________________________________________________________________________________ Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution. NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit. Process with highest pagefault count: livecomm.exe Total number of hard pagefaults 103 Hard pagefault count of hardest hit process: 69 Highest hard pagefault resolution time (µs): 413445.220519 Total time spent in hard pagefaults (%): 1.431863 Number of processes hit: 7 _________________________________________________________________________________________________________ PER CPU DATA _________________________________________________________________________________________________________ CPU 0 Interrupt cycle time (s): 4.499379 CPU 0 ISR highest execution time (µs): 523.774764 CPU 0 ISR total execution time (s): 1.347117 CPU 0 ISR count: 49197 CPU 0 DPC highest execution time (µs): 17218.344929 CPU 0 DPC total execution time (s): 3.209158 CPU 0 DPC count: 155624 _________________________________________________________________________________________________________ CPU 1 Interrupt cycle time (s): 27.559173 CPU 1 ISR highest execution time (µs): 524.467571 CPU 1 ISR total execution time (s): 11.321354 CPU 1 ISR count: 391842 CPU 1 DPC highest execution time (µs): 17081.908019 CPU 1 DPC total execution time (s): 17.13550 CPU 1 DPC count: 790968 _________________________________________________________________________________________________________ CPU 2 Interrupt cycle time (s): 6.990802 CPU 2 ISR highest execution time (µs): 0.0 CPU 2 ISR total execution time (s): 0.0 CPU 2 ISR count: 0 CPU 2 DPC highest execution time (µs): 112.030071 CPU 2 DPC total execution time (s): 7.135903 CPU 2 DPC count: 265843 _________________________________________________________________________________________________________ CPU 3 Interrupt cycle time (s): 3.648724 CPU 3 ISR highest execution time (µs): 0.0 CPU 3 ISR total execution time (s): 0.0 CPU 3 ISR count: 0 CPU 3 DPC highest execution time (µs): 165.441627 CPU 3 DPC total execution time (s): 3.668675 CPU 3 DPC count: 136798 _________________________________________________________________________________________________________
Toshiba Satellite L855 I7-3630QM Processor Windows 8.1 64-bit Sonar X3 Native Instruments Komplete 10 IK Multimedia SampleTank, SampleMoog etc... Propellerheads Reason, Record & Recycle Etc.....Etc….
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microapp
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Re: Latency with a Dell Laptop
2014/11/05 20:32:53
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Looks like the network has the most impact. It reports 14+ SECONDs. Turn off (disable) the wireless adapter . One of my Toshiba's has a switch on the front for this. The newer one has a function key switch for the same. Or go to the network adapter page and right click on the wireless adapter and disable it. Re-run the latency tests and post the results. NDIS time is what you are concerned with. This is the network driver. If the NDIS time is not affected by disabling the wireless, try disabling the ethernet (wired) adapter as well. The ACPI is the power control for the laptop. 500+ us is not great but should not give a problem. Usually greater than 1000us is where trouble begins. If this fixes the latency you can simply disable when running Sonar. There are ways to automate enable/disable adapters via icons/batch files to make it easier if desired.
Sonar Platinum, Cubase Pro 8.5, Reaper 5, Studio One 2Melodyne Studio 4, Finale 2012I7-5820K 4.5GHz, 32 GB DDR4-2800,3 monitors,Win 10 ProToshiba P75-A7100,l7-4900 2.4 Ghz/8MB Win 8.1 ProTascam FW-1884, Emu 0404USB, CMC-AI,Axiom 61Yamaha HS-50's, Sony SA-W2500, Sennheiser RS170's, ATH-M50Ibanez Jem7VWH, RG-1570Jackson DK2-S(Sustainiac),Les Paul CustomDigitech Valve-FX, GFX-1,TSR-24,RP-90
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dubdisciple
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Re: Latency with a Dell Laptop
2014/11/05 21:00:04
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There is a thread a couple pages in that talks about these issues. As already said, disable wireless. Also disable HDMI audio drivers for video cards.
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dubdisciple
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Re: Latency with a Dell Laptop
2014/11/05 21:00:08
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There is a thread a couple pages in that talks about these issues. As already said, disable wireless. Also disable HDMI audio drivers for video cards.
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Varsity
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Re: Latency with a Dell Laptop
2014/11/05 21:18:05
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_____Thanks so much for the help, this is after turning the stuff off you mentioned, as it relates to the acpi thing should I just uninstall? as there doesn't seem to be an option to disable. I still get clicks and drop outs....____________________________________________________________________________________________________ CONCLUSION _________________________________________________________________________________________________________ Your system appears to be suitable for handling real-time audio and other tasks without dropouts. LatencyMon has been analyzing your system for 0:00:22 (h:mm:ss) on all processors. _________________________________________________________________________________________________________ SYSTEM INFORMATION _________________________________________________________________________________________________________ Computer name: OS version: Windows 8 , 6.2, build: 9200 (x64) Hardware: Inspiron 3542, Dell Inc., 0YW9MT CPU: GenuineIntel Intel(R) Core(TM) i5-4210U CPU @ 1.70GHz Logical processors: 4 Processor groups: 1 RAM: 8096 MB total _________________________________________________________________________________________________________ CPU SPEED _________________________________________________________________________________________________________ Reported CPU speed: 1696.0 MHz Measured CPU speed: 2508.0 MHz (approx.) Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results. _________________________________________________________________________________________________________ MEASURED INTERRUPT TO USER PROCESS LATENCIES _________________________________________________________________________________________________________ The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event. Highest measured interrupt to process latency (µs): 91.769596 Average measured interrupt to process latency (µs): 8.579757 Highest measured interrupt to DPC latency (µs): 65.204713 Average measured interrupt to DPC latency (µs): 4.144089 _________________________________________________________________________________________________________ REPORTED ISRs _________________________________________________________________________________________________________ Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal. Highest ISR routine execution time (µs): 58.817217 Driver with highest ISR routine execution time: ACPI.sys - ACPI Driver for NT, Microsoft Corporation Highest reported total ISR routine time (%): 7.489601 Driver with highest ISR total time: ACPI.sys - ACPI Driver for NT, Microsoft Corporation Total time spent in ISRs (%) 7.498359 ISR count (execution time <250 µs): 231780 ISR count (execution time 250-500 µs): 0 ISR count (execution time 500-999 µs): 0 ISR count (execution time 1000-1999 µs): 0 ISR count (execution time 2000-3999 µs): 0 ISR count (execution time >=4000 µs): 0 _________________________________________________________________________________________________________ REPORTED DPCs _________________________________________________________________________________________________________ DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution. Highest DPC routine execution time (µs): 90.202241 Driver with highest DPC routine execution time: ACPI.sys - ACPI Driver for NT, Microsoft Corporation Highest reported total DPC routine time (%): 12.631522 Driver with highest DPC total execution time: ACPI.sys - ACPI Driver for NT, Microsoft Corporation Total time spent in DPCs (%) 19.640711 DPC count (execution time <250 µs): 710481 DPC count (execution time 250-500 µs): 0 DPC count (execution time 500-999 µs): 0 DPC count (execution time 1000-1999 µs): 0 DPC count (execution time 2000-3999 µs): 0 DPC count (execution time >=4000 µs): 0 _________________________________________________________________________________________________________ REPORTED HARD PAGEFAULTS _________________________________________________________________________________________________________ Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution. NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit. Process with highest pagefault count: adminservice.exe Total number of hard pagefaults 46 Hard pagefault count of hardest hit process: 39 Highest hard pagefault resolution time (µs): 22426.608491 Total time spent in hard pagefaults (%): 0.140280 Number of processes hit: 2 _________________________________________________________________________________________________________ PER CPU DATA _________________________________________________________________________________________________________ CPU 0 Interrupt cycle time (s): 2.10940 CPU 0 ISR highest execution time (µs): 52.422170 CPU 0 ISR total execution time (s): 0.613083 CPU 0 ISR count: 22665 CPU 0 DPC highest execution time (µs): 90.202241 CPU 0 DPC total execution time (s): 1.573660 CPU 0 DPC count: 75240 _________________________________________________________________________________________________________ CPU 1 Interrupt cycle time (s): 14.792092 CPU 1 ISR highest execution time (µs): 58.817217 CPU 1 ISR total execution time (s): 6.027464 CPU 1 ISR count: 209115 CPU 1 DPC highest execution time (µs): 53.988208 CPU 1 DPC total execution time (s): 9.816385 CPU 1 DPC count: 421233 _________________________________________________________________________________________________________ CPU 2 Interrupt cycle time (s): 3.925322 CPU 2 ISR highest execution time (µs): 0.0 CPU 2 ISR total execution time (s): 0.0 CPU 2 ISR count: 0 CPU 2 DPC highest execution time (µs): 40.644458 CPU 2 DPC total execution time (s): 4.169811 CPU 2 DPC count: 148557 _________________________________________________________________________________________________________ CPU 3 Interrupt cycle time (s): 1.799198 CPU 3 ISR highest execution time (µs): 0.0 CPU 3 ISR total execution time (s): 0.0 CPU 3 ISR count: 0 CPU 3 DPC highest execution time (µs): 40.269458 CPU 3 DPC total execution time (s): 1.833957 CPU 3 DPC count: 65451 __________________________________________________________________________
Toshiba Satellite L855 I7-3630QM Processor Windows 8.1 64-bit Sonar X3 Native Instruments Komplete 10 IK Multimedia SampleTank, SampleMoog etc... Propellerheads Reason, Record & Recycle Etc.....Etc….
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microapp
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Re: Latency with a Dell Laptop
2014/11/05 21:47:25
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No the ACPI looks OK now and that charges the battery etc. Set the buffers to 512 or so. Are you using the onboard sound ? If possible try with an external USB audio interface. Also disable any antivirus. In your signature you say Toshiba laptop but the post is about Dell. Are these two diff laptops ?
Sonar Platinum, Cubase Pro 8.5, Reaper 5, Studio One 2Melodyne Studio 4, Finale 2012I7-5820K 4.5GHz, 32 GB DDR4-2800,3 monitors,Win 10 ProToshiba P75-A7100,l7-4900 2.4 Ghz/8MB Win 8.1 ProTascam FW-1884, Emu 0404USB, CMC-AI,Axiom 61Yamaha HS-50's, Sony SA-W2500, Sennheiser RS170's, ATH-M50Ibanez Jem7VWH, RG-1570Jackson DK2-S(Sustainiac),Les Paul CustomDigitech Valve-FX, GFX-1,TSR-24,RP-90
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MachineClaw
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Re: Latency with a Dell Laptop
2014/11/05 23:15:42
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you have not mentioned which Dell laptop model you have. if your using a usb or other external interface. does the interface support usb 2 and does the laopto have usb 2 ports or only usb 1.1 ports? do you have the windows 8 driver installed? ASIO or WASAPI mode/driver? you haven't mentioned what hard drive you have in the laptop. an ssd hard drive or something faster than 5400 rpm. have you set windows to make sure it's not in laptop model but in desktop mode? hard drive set to not spin down, video to not sleep. Dell computers as well as HP computers come with installed junk stuff. have you turned off all that stuff, checked task manager to see what process you can turn off? all of these little things can add latency and you will get pops, drop outs and generally a not fun experience. also make sure you have all the latest windows 8 drivers installed.
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TremoJem
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Re: Latency with a Dell Laptop
2014/11/06 06:36:57
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Machineclaw...you mention setting "Windows" to DESKTOP mode and NOT LAPTOP mode. I have never heard of this. I too, have a Dell laptop that I am working to optimize...never ending struggle...and would love a step by step instruction set for making this setting change. Thanks
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Varsity
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Re: Latency with a Dell Laptop
2014/11/06 09:49:55
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I do apologize these are two different laptops, The issues are with the Dell.. also I thought everything needed was in the LatencyMon report... I will print it again below... Windows 8 , 6.2, build: 9200 (x64) Hardware: Inspiron 3542, Dell Inc., 0YW9MT CPU: GenuineIntel Intel(R) Core(TM) i5-4210U CPU @ 1.70GHz Logical processor 8GB ram I have 3 different interfaces, Presonus 1818vsl, Focusrite VRM, and an M-Audio Fast Track Pro... (old, but it still works I guess) I have to hard drives, (one in place of the dvd drive (7200rpm 1tb) for samples the system hard drive is the stock one, I haven't changed it out yet... Not sure that would cause so many pops, clicks, and messages about the computer being to slow to play back. I have pretty much installed everything, disabled wifi, and turned off speedstep just looking for any other options Thanks again...
Toshiba Satellite L855 I7-3630QM Processor Windows 8.1 64-bit Sonar X3 Native Instruments Komplete 10 IK Multimedia SampleTank, SampleMoog etc... Propellerheads Reason, Record & Recycle Etc.....Etc….
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MachineClaw
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Re: Latency with a Dell Laptop
2014/11/06 10:36:23
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TremoJem Machineclaw...you mention setting "Windows" to DESKTOP mode and NOT LAPTOP mode. I have never heard of this. I too, have a Dell laptop that I am working to optimize...never ending struggle...and would love a step by step instruction set for making this setting change. Thanks
Sorry what I meant was check the Power Setting options. Most laptops have there power settings to put the hard drive to sleep at a low minute like 15 minutes the hard drive goes to sleep, same with graphics to turn the monitor off. There used to be a setting called Desktop which is power by cord, full on all devices all the time. in newer processors with newer fast hard drives or SSD drives it's not a big deal. However if you have a laptop with generic 5400 rpm hard drive and windows is constantly putting it to sleep and powering it up this plus the wait state can increase pops and stutters when recording music or audio. Add that if you only have the 1 main laptop drive with windows on a slow hard drive trying to record audio - pops, dropouts etc. on a laptop go to control panel and open up Power Options. Go to Change plan settings then change advanced power settings. Check every single setting - HD, video, USB, everything and change them to Never as in never sleep. then you can play with settings as need for performance but it's a easy quick troubleshooting tip to see if anything in there is effecting performance when recording audio.
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johnnyV
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Re: Latency with a Dell Laptop
2014/11/06 11:45:47
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I have to hard drives, (one in place of the dvd drive (7200rpm 1tb) for samples the system hard drive is the stock one, I haven't changed it out yet... Not sure that would cause so many pops, clicks, and messages about the computer being to slow to play back. Just a few things from my experience with laptops. First, it looks like you have your DPCLAT under control. But I imagine that is the report when your laptop is sitting idle. I would also run the test with Sonar open. To bad the old Thesycon latency checker doesn't support windows 8, (it will read a false 1000us). I liked the way you could leave it running as you messed with things. The OS drive (? you don't give details) might be the problem as well, 5600 RPM laptop drives are a well known issue. Also is it more than 50% full ? If it were me I'd either use the 7200 drive for all my projects or swap out the original drive for a SSD. Also , your interfaces situation. First, don't use the M Audio fast track, I owned one,, It is a turkey, it was designed for W XP and I doubt stability with W8. The Pre Sonus will have better drivers , but even they are reported to be so so, Reading reviews shows you'll need to keep your buffer size above 256 and possibly higher. Double ,double check that you are using the Presonus as your timing master and in ASIO mode in Sonars preferences. I see the Focusrite is only a headphone gizmo, don't hook it up while testing. There is an issue with it because you cannot use 2 ASIO devices at the same time. Deal with that later. One last detail that you might not want to hear, There are certain laptops that will just not work at all for audio. It's due to the BIOS and nothing can fix this. My son bought a top of the line Dell for audio and had this issue. He could not return it because it was technically not broken. Audio is not on the radar of companies making computers.
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CJaysMusic
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Re: Latency with a Dell Laptop
2014/11/06 13:10:43
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Have you been gifted a sound card with good 64bit Window 8 drivers? A good sound card will get rid of your latency issues, as long as your laptop(s) meet the minimum requirements to run Sonar X series
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dubdisciple
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Re: Latency with a Dell Laptop
2014/11/06 15:51:53
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CJaysMusic Have you been gifted a sound card with good 64bit Window 8 drivers? A good sound card will get rid of your latency issues, as long as your laptop(s) meet the minimum requirements to run Sonar X series
That's kind of true and not at the same time when it comes to laptops. I know personally that no sound card or driver will overcome issues caused by some of the items mentioned in this and other threads. As I mentioned in another thread, turn off any function you are not using when using laptop for music. Go to control panel and sound devices and look for odd additional devices. These are often for HDMI sound and conflict with onboard and asio drivers. Turn of antivirus, paricularly real-time applications. Since you should have wireless disabled, you won't need it during music sessions. Turn off backround and scheduled tasks like sceduled defrags and updates. Check startup tab in msconfig to remove unnecessary items that start automatically. Go through your services and disable stuff you don't need. Many would be surprised how often their computers are running various processes. I thought my very powerful laptop was uselesd for music until i turned everthing off.
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robert_e_bone
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Re: Latency with a Dell Laptop
2014/11/06 19:12:21
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OK - couple of questions: 1. In Sonar Preferences, what is the Driver Mode set to? 2. What is your connected audio interface's ASIO Buffer Size set to, when you are experiencing these dropouts? 3. What are your Sonar-reported Latency values being shown as in Preferences? 4. For the project that you are having audio dropouts, does the problem seem to 'go away' if you press the letter 'E' on your computer keyboard just prior to hitting play? (the letter 'E' is a Sonar key binding shortcut to cause all of a given project's loaded effects to be bypassed - hitting E again after testing this out will turn all loaded effects back on). If this test makes the dropouts go away, then there is probably one or more plugins loaded that are causing the dropouts - and that can be sorted out. So, please review and respond to the above and (in addition to the other info we have above from the other posts) let's see if we can get you fixed up. Bob Bone
Wisdom is a giant accumulation of "DOH!" Sonar: Platinum (x64), X3 (x64) Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22 Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64 Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms
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