Re: Upcoming album from Richard Thompson
2014/12/17 18:08:07
(permalink)
I ordered the CD and DVD. They sent me the CD only. Then said, "opps". We will make it right. Then after a couple of weeks I get a download link for the DVD. At first I thought, OK... but the more I thought about it, the more it bothered me. It is not what I ordered and paid for.
I sent them an email and told them that, imo, it is not OK and they can either send me what I ordered or send me their address and I will return the CD and they can refund me my money. I don't have a DVD burner and neither do I intend to go buy a DVD-R and make a copy with the title in marker. I could watch it on my computer but I'm not going to.
Maybe I am being unreasonable but they should have offered to replace it. If they had, maybe I would be OK with the download but as it is I am not OK with it. So far they have ignored me.
It is an OK CD... but I wouldn't recommend buying it from them, poor CS, IMO.
I'll let you know if I hear back from them. If not I'll find a RT fan forum to complain on... I like Richard a LOT but his people are crappy.
J
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