Helpful Reply[Feedback] New Cakewalk Store

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lawp
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Re: New Cakewalk Store coming tomorrow 2014/12/20 10:48:47 (permalink)
it may be more effective to feedback via the offered channels: https://shop.cakewalk.com/1244/?scope=opcuseco&id=UitFcvgVSA and https://support.cleverbridge.com/hc/en-us/requests/new?ticket_form_id=18434 are the links offered on the shop

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lawp
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Re: New Cakewalk Store coming tomorrow 2014/12/20 10:50:12 (permalink)
did my post with the new shop feedback links in just get "caught" by the spam filter??

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lawp
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Re: New Cakewalk Store coming tomorrow 2014/12/20 10:55:02 (permalink)
thanks to whoever ;-)

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Ryan Munnis [Cakewalk]
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Re: New Cakewalk Store coming tomorrow 2014/12/20 11:25:21 (permalink)
lawp
it may be more effective to feedback via the offered channels: https://shop.cakewalk.com/1244/?scope=opcuseco&id=UitFcvgVSA and https://support.cleverbridge.com/hc/en-us/requests/new?ticket_form_id=18434 are the links offered on the shop


I think you are misdirecting people.

Cleverbridge does not handle the delivery portion of our sales. We do this on our end. Additionally, they do not have any knowledge of past purchases. We do.

Contacting Cleverbridge directly would be helpful if there is a problem with an actual transaction. When it comes to past purchase history, serial numbers, downloads and the like... Please use the Feedback form as I have been instructing everyone.

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scook
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Re: New Cakewalk Store coming tomorrow 2014/12/20 11:30:20 (permalink)
The Feedback form is found at https://www.cakewalk.com/My-Account

Ryan Munnis [Cakewalk]
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Re: New Cakewalk Store coming tomorrow 2014/12/20 11:44:50 (permalink)
FWIW we've yet to see failed delivery for any new successful purchases. It seems like most of the feedback coming in is regarding some past purchases not fully coming through... which only Cakewalk can correct. We'll be correcting these no worries.

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SteveStrummerUK
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Re: New Cakewalk Store coming tomorrow 2014/12/20 11:47:57 (permalink)
Echojester
Looks cool sofar,and all my stuff seems to be in order.one thing that should be changed tho that's still an issue,if a cakewalk user isn't carful we could actually buy the same thing more than once without warning.this is what seems to be.this is really the only online shop I deal with we're the site doesn't grey out the purchase button or highlight in some way all owned download products.



I've actually done this David, and accidentally purchased a VKFX Pro Channel Module I already owned. Fair play to Cakewalk Customer Support though, they sorted it out all out for me.
post edited by SteveStrummerUK - 2014/12/20 12:08:57

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jm24
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Re: New Cakewalk Store coming tomorrow 2014/12/20 12:29:17 (permalink)
My purchases seem to all be there. But I did not count.
 
The clean, uncluttered, happy menus,... ALL look great. Good layout, nice graphics.
Truly a good job.
 
But:   It is less useful, less effective, regardless of its design implementation and execution.
 
WASTED SPACE::::
 
GIANT USELESS BANNER
 
For my product listing:::
Everything in one column.
No purchase date reference.
4 copies of DP and not sure which is the latest.
Good thing I have everything already downloaded,
listed in a spread sheet with date and numbers and price,...
 
And:  I bought larger monitors so I could see more stuff.
The store shows me less stuff bigger.  
(like the X series track view)
 
As written above this is just a reflection of the DE-Cluttering syndrome. Would be good for these designers to actually read the definition of clutter.
 
Combine this with the thinking that the majority of people who buy CW products will be using a tablet/phone and the result is what is the NEW Store.
 
What I like the best:  TOP DOWNLOADS shows pretty much ALL products.
 
lawp
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Re: New Cakewalk Store coming tomorrow 2014/12/20 13:21:45 (permalink)
Ryan Munnis [Cakewalk]
lawp
it may be more effective to feedback via the offered channels: https://shop.cakewalk.com/1244/?scope=opcuseco&id=UitFcvgVSA and https://support.cleverbridge.com/hc/en-us/requests/new?ticket_form_id=18434 are the links offered on the shop


I think you are misdirecting people.

Cleverbridge does not handle the delivery portion of our sales. We do this on our end. Additionally, they do not have any knowledge of past purchases. We do.

Contacting Cleverbridge directly would be helpful if there is a problem with an actual transaction. When it comes to past purchase history, serial numbers, downloads and the like... Please use the Feedback form as I have been instructing everyone.

well then update your store pages - i just followed the contact menu links available in the store menus

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lawp
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Re: New Cakewalk Store coming tomorrow 2014/12/20 13:23:02 (permalink)
scook
The Feedback form is found at https://www.cakewalk.com/My-Account



if i'm browsing the store, how do i know this?

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cityrat
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Re: New Cakewalk Store coming tomorrow 2014/12/20 13:24:40 (permalink)
Hmmm... .doesnt' show my registration for P5.  Not that it matters, but....
But seriously, it's missing like ALL the older SONAR stuff.  Again, probably won't use it but it was cool to see the history I had with CW.
 
It does seem like it's geared toward a "phone/tablet" type of interface (which I hate btw).   I have 2 large monitors and lots of sites (not just cw) reduce the information I have on screen to 1/100 of what it's possible of seeing at a glance.

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lawp
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Re: New Cakewalk Store coming tomorrow 2014/12/20 13:25:18 (permalink)
in the store, there's a tiny "contact" link right at the bottom of the page, which leads to the cleverbridge support page
 

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TMS
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Re: New Cakewalk Store coming tomorrow 2014/12/22 01:03:52 (permalink)
Hallo,
since i am registered as an sso user the update prices are different. For exsample, Rapture was last weeks 49,-€ now it is 89,-€?
Is it right?
 
Cheers, Tomas
J-A-G
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Re: New Cakewalk Store coming tomorrow 2014/12/22 18:06:13 (permalink)
Could not make SSO account transition using Explorer 11.
 
On Friday night I was actually going to purchase a few sale items and was confronted with having to create a new account. No matter what I tried it kept giving me a failed password issue. Since I have a Forum Account I took this path to migrate.
I contacted Cakewalk support today and service rep could not create account either after resetting password several times. He was going to escalate but I said  to let me try using Google Chrome. It worked. Odd
 
We disconnected before I looked at the my product list and I am also missing purchases in my new account. All videos and several other purchases like Pyro etc. are missing.
 
Is this a know issue or should I contact support again?
 
John
 
 

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Paul P
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Re: New Cakewalk Store coming tomorrow 2014/12/22 19:02:58 (permalink)
Meno
Is this a know issue or should I contact support again?

 
I think we're all missing stuff, so I wouldn't bother.
Cakewalk must be more than aware of the situation.
 

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Afrodrum
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Re: New Cakewalk Store coming tomorrow 2014/12/22 21:18:34 (permalink)
What is the pricing concept now? For months Prochannel Pack was 179€. Now I can see it at 186,44 € and I am forced to pay in my local currency even more. It applies to all other products (CW raised prices for Christmas?). I live in EU and can't imagine why not let me use € or any other European currency I may prefer? 
 
Fully agree with "jm24", there must be Purchase History with dates, prices, versions and so on. Why would CW release something so unfinished?

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Paul P
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Re: New Cakewalk Store coming tomorrow 2014/12/22 21:57:29 (permalink)
 
Why don't you guys just use the old store.  It's still there.
I bought something today for half the price of the same item on the new store.
For some reason, prices weren't carried directly over from old to new.
 
 

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Tomas M.
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Re: New Cakewalk Store coming tomorrow 2014/12/23 02:35:22 (permalink)
@Paul,
because since i got a sso account i don't come in the old shop.
Afrodrum
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Re: New Cakewalk Store coming tomorrow 2014/12/23 03:48:30 (permalink)
+1, I can't access old store too. Actually It would be most fair if CW made both old and new store available. Looking at the number of people willing to move to the new store you would know how many of us find changes useful.

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azslow3
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Re: New Cakewalk Store coming tomorrow 2014/12/23 05:08:43 (permalink)
If CW wants me to spend single cent in the future, they should  fix/replace this THING which they call "a shop"...
I am PI... O... by EVERYTHING I see there!
 
And by EVERYTHING I mean everything, including:
  • I do not see either I am logged in
  • if there is "$" selection, it overlap with the "Seach" button
  • every time I select something, "$" is changed to "euro/rubles" and the language to "idiotic Russian".
  • "Shop holiday special" is more like "how we want to fool you this holidays..."
 
If the quality of X4 is going to be the same as the "quality" of this shop, I hope you are looking for a new job already...

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J-A-G
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Re: New Cakewalk Store coming tomorrow 2014/12/23 15:53:41 (permalink)
http://www.store.cakewalk.com/
 
I can actually log into this site using my old account and password. The account prior to setting up SSO account. This is where I was able to see all of the things I purchased. This may help if you are like me and do not remember all items purchased.
 
John
post edited by Meno - 2014/12/23 16:58:53

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Paul P
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Re: New Cakewalk Store coming tomorrow 2014/12/23 16:27:44 (permalink)
 
I just go to http://www.store.cakewalk.com.
 
Takes me to the old store, my old account, etc.
 
I made a copy of all my purchases while the page is still accessible.
 

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Re: New Cakewalk Store coming tomorrow 2014/12/23 16:41:12 (permalink)
Paul P...yep that's the one. I was in a rush...lol.

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DrLumen
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Re: New Cakewalk Store coming tomorrow 2014/12/23 16:55:58 (permalink)
I noticed the same thing regarding pricing at the new store.  I bought some DSF expansion packs in the old store for less than half of the prices in the new store. If I hadn't had some things in the cart I'm not sure I would have found the old store.
 
The layout of the new store does not seem 'smarter' to me. In the old store things like the virtual instruments were categorized by the various engines. Now, they are all just lumped together.
 
 
azslow3
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Re: New Cakewalk Store coming tomorrow 2014/12/23 17:41:01 (permalink)
And you probably do not want to see what international customers like me are forced to see...
 
I have just noticed that all payments go throw... Germany (see the bottom of the page)
 
I also have 2x X1 (with equal serial numbers) and 0x 8.5 LE (good that I still have it in the old store).

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Splat
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Re: New Cakewalk Store coming tomorrow 2014/12/23 19:27:52 (permalink)
azslow3
 
  • every time I select something, "$" is changed to "euro/rubles" and the language to "idiotic Russian".




I bet you are glad you didn't say North Korea, hopefully the Russian federation will be a little more forgiving...

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EezyP
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Re: New Cakewalk Store coming tomorrow 2014/12/26 11:39:43 (permalink)
Old X3/64bit installation with ProAudio9 mp3 codec worked fine through early December.  Motherboard failure.  New PC.  New X3 installation.  Good.  But no route to apply P9 codec.  Here's the shop part:  login OK to buy new codec licence.  Aim for checkout.  Home address recalled.  Separate billing address demanded??? Why?  Why doesn't the 'use this address' (next to on-screen home address) button work?  Then, when you try to enter the same address again as a billing address, you find in the drop-down menu, no 'UNITED KINGDOM'.  No way past. 
 
There does actually exist life outside the States, folks!  I have to accept that I have to re-buy something I've already got (and used for 10+ years!), so you might at least give me a way to pay you again. 
scook
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Re: New Cakewalk Store coming tomorrow 2014/12/26 12:03:09 (permalink)
There is no need to ever purchase the mp3 license more than once. I am surprised the PA9 CD worked in the previous 64bit X3 installation. When I moved to 64bit with X1, there was no way to use the PA9 CD. I contacted tech support and they gave me a link to download an mp3 unlock program for 64bit hosts.
Teds_Studio
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Re: New Cakewalk Store coming tomorrow 2014/12/26 14:48:44 (permalink)
I just looked at both my old and new account logins.  I have to agree that there are things missing in the new account.  The MP3 download I purchased is one.  Yes, there is no reason to purchase it more than once...but if something happens and I loose my hard copy (everyone should make hard copies of their files), I would no longer be able to download it if the old account is not accessible.
 
I do hope the old account pages are left alone so we can access them...if the new pages are not going to have all of our purchases available.  I realize that it might just be because it's all new, and they are still ironing out the details...I hope that this is the case.

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azslow3
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Re: New Cakewalk Store coming tomorrow 2014/12/26 15:45:21 (permalink)
+1 with no MP3 activation mentioned in this new ... (what they call a "shop")

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