Helpful Reply[Fixed, with explanation!] [Sonar X3 Producer] Need Help With Install Not Completing!

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RavenPanther
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2014/12/31 18:55:30 (permalink)

[Fixed, with explanation!] [Sonar X3 Producer] Need Help With Install Not Completing!

I hope this is the right place to post this, please forgive me if this belongs somewhere else!
 
I'm a college student looking at completing my degree in the next semester or two. I'm trying to get myself set up with some hardware at home to be prepared for whatever may come in my near future. Sonar came highly recommended as I have a Windows-based computer at home.
 
My issue is that I cannot get the install to complete. It takes about ~20 minutes to get to the point of installation where it forces my computer to restart (Is that normal?) and then upon restarting.... nothing else happens. I can see that there are some items (mostly the VST plugins) that are correctly installed in their correct locations, as well as the SONARPDR.exe file, but when I try and open the file, a blank error box opens with the options "OK" and "Cancel". OK simply closes the .exe (as shown by Task Manager) and Cancel seems to copy some files, and then closes. I've tried following the Clean Install instructions, but when I go to uninstall using Windows Uninstall through Control Panel, Sonar is not listed. None of the registry keys exist, and using the "unins001.exe" gives an error that "unins001.msg" is missing. Clearly my installation is only half-completed, but why is this?

Some info about my setup:
Windows  7 Home Premium 64-bit
Intel i7-3630QM
8 Gigs Ram
Nvidia GTX 660M
Focusrite Scarlett 6i6
 
post edited by RavenPanther - 2015/01/14 19:43:37
#1
slartabartfast
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Re: [Sonar X3 Producer] Urgent - Need Help With Install Not Completing! 2014/12/31 19:02:21 (permalink)
Failed installation might be a privileges problem.
try installing "as administrator":
http://www.cakewalk.com/D...roubleshooting.02.html
 
If that does not work, try to remove and then do a clean install as administrator:
http://www.cakewalk.com/Support/Knowledge-Base/2007013371/SONAR-X3-Clean-Install-Instructions
 
#2
Anderton
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Re: [Sonar X3 Producer] Urgent - Need Help With Install Not Completing! 2014/12/31 19:04:13 (permalink)
Also make sure any anti-virus programs are turned off. They don't like programs that talk to the system.

The first 3 books in "The Musician's Guide to Home Recording" series are available from Hal Leonard and http://www.reverb.com. Listen to my music on http://www.YouTube.com/thecraiganderton, and visit http://www.craiganderton.com. Thanks!
#3
RavenPanther
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Re: [Sonar X3 Producer] Urgent - Need Help With Install Not Completing! 2014/12/31 19:14:49 (permalink)
slartabartfast
Failed installation might be a privileges problem.
try installing "as administrator":
 
 
If that does not work, try to remove and then do a clean install as administrator:
 
 


I have already tried this, sadly. My account is the administrator account, but I've even tried running it as an administrator (using right click + Run As Administrator)
 
Also, while I have removed what little it DOES install in an attempt to do a clean install, the program itself does NOT install, only the plugins and extra content, it seems.

Anderton
 
Also make sure any anti-virus programs are turned off. They don't like programs that talk to the system.


I use Kaspersky, but I've had it disabled during the installation process just to make sure, it hasn't made a difference.
#4
slartabartfast
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Re: [Sonar X3 Producer] Urgent - Need Help With Install Not Completing! 2014/12/31 19:17:46 (permalink)
Are you installing from the DVD's or the download? 
The download instructions are a bit more complicated, and you need to be sure all the files are present and in the location that the installer expects to find them. 
http://www.cakewalk.com/Support/Knowledge-Base/2007013359/SONAR-X3-Download-Installation-Instructions
 
#5
RavenPanther
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Re: [Sonar X3 Producer] Urgent - Need Help With Install Not Completing! 2014/12/31 19:21:36 (permalink)
slartabartfast
Are you installing from the DVD's or the download? 
The download instructions are a bit more complicated, and you need to be sure all the files are present and in the location that the installer expects to find them. 

 


I'm installing from the DVD :]
#6
slartabartfast
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Re: [Sonar X3 Producer] Urgent - Need Help With Install Not Completing! 2014/12/31 19:43:48 (permalink) ☄ Helpfulby Anderton 2015/01/01 12:18:40
Su****ious for a corrupted or unreadable file on the DVD in that case. Sorry I forgot that the forum thinks the letters s.p.i.c. are a racial slur even when they are found inside a word.
An empty error box is never a good sign, and I do not recall an automatic restart with no warning during installation.
 
It is also possible that you are actually getting a BSOD that is causing the restart, and you do not see the Windows error message because your computer is set to reboot on a fatal error. I had a problem installing a large program some years ago that always failed when it reached a stage of copying a particular file to unpack. Sure sign of a bad file, right? Turns out that I had a bad memory chip with a bad bit so high in the address space that no program ever reached it until this installation, and always at the same point in the installation process.
 
Try this:
http://pcsupport.about.com/od/windows7/ht/automatic-restart-windows-7.htm
 
#7
Anderton
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Re: [Sonar X3 Producer] Urgent - Need Help With Install Not Completing! 2014/12/31 19:46:45 (permalink)
Try cloning the DVD to a blank DVD-R. I don't think there's anything special about it (i.e., copy protection), the authorization happens after the program is installed. Wouldn't be the first time there was media defecccct.

The first 3 books in "The Musician's Guide to Home Recording" series are available from Hal Leonard and http://www.reverb.com. Listen to my music on http://www.YouTube.com/thecraiganderton, and visit http://www.craiganderton.com. Thanks!
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gustabo
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Re: [Sonar X3 Producer] Urgent - Need Help With Install Not Completing! 2014/12/31 20:21:45 (permalink) ☄ Helpfulby RavenPanther 2015/01/14 19:45:33
I had that problem when I tried installing Sonar X3, the culprit turned out to be a redistrib install that was happening in the background that froze, once I killed that through task manager, the installation continued smoothly...


Cakewalk by Bandlab - Win10 Pro x64 - StudioCat Platinum Studio DAW - 32 GB Ram - MOTU UltraLite-mk3
M-Audio Keystation 88ES - Akai MPD26 (hot-rodded) - Alesis DM10 - a few guitars, a few amps
Novation Launch Control - Korg nanoKONTROL2 - PreSonus FaderPort - DAW Remote HD on iPad
Adam A7X - Behritone C50A
PreSonus Monitor Station v2 (controlling the mons)
https://www.facebook.com/groups/sonarusergroup/

#9
johnnyV
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Re: [Sonar X3 Producer] Urgent - Need Help With Install Not Completing! 2014/12/31 20:54:28 (permalink)
And is there not something with the C+++ thing that if yu don't install the correct version Sonar might not install. 
 
Can the OP download Sonar from the store and use the serial number on the DVD? 
Another thing that just happened to me a few months ago was my DVD drive was causing things like this to happen. So see if you can swap out the drive. 

Sonar X3e Studio - Waiting for Professional
 Scarlett 6i6
Yamaha Gear= 01v - NSM 10 - DTX 400 - MG82cx
Roland Gear= A 49- GR 50 - TR 505 - Boss pedals
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Mackie Gear= Mix 8 - SRM 350's 
i5 Z97 3.2GHZ quad 16 Gig RAM W 8.1  home build
Taylor mini GS - G& L Tribute Tele - 72 Fender Princeton - TC BH 250 - Mooer and Outlaw Pedals  Korg 05/RW
 
#10
Anderton
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Re: [Sonar X3 Producer] Urgent - Need Help With Install Not Completing! 2015/01/01 12:31:35 (permalink)
slartabartfast
I had a problem installing a large program some years ago that always failed when it reached a stage of copying a particular file to unpack. Sure sign of a bad file, right? Turns out that I had a bad memory chip with a bad bit so high in the address space that no program ever reached it until this installation, and always at the same point in the installation process.



I'm glad you brought that up. We're so used to computers being reliable we sometimes forget that parts can go bad. I had a similar problem with the Mac years ago, drove me crazy. I did a normal memory test and everything checked out, but that's because it was loading into RAM. When I ran a test from the Mac's command line interface, it revealed the culprit. I replaced the RAM, and smooth sailing after that.  

The first 3 books in "The Musician's Guide to Home Recording" series are available from Hal Leonard and http://www.reverb.com. Listen to my music on http://www.YouTube.com/thecraiganderton, and visit http://www.craiganderton.com. Thanks!
#11
RavenPanther
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Re: [Sonar X3 Producer] Urgent - Need Help With Install Not Completing! 2015/01/14 19:37:45 (permalink)
slartabartfast
Su****ious for a corrupted or unreadable file on the DVD in that case. Sorry I forgot that the forum thinks the letters s.p.i.c. are a racial slur even when they are found inside a word.
An empty error box is never a good sign, and I do not recall an automatic restart with no warning during installation.
 
It is also possible that you are actually getting a BSOD that is causing the restart, and you do not see the Windows error message because your computer is set to reboot on a fatal error. I had a problem installing a large program some years ago that always failed when it reached a stage of copying a particular file to unpack. Sure sign of a bad file, right? Turns out that I had a bad memory chip with a bad bit so high in the address space that no program ever reached it until this installation, and always at the same point in the installation process.
 
Try this:

 


The empty error box was because the install never actually finished. The file was there (SonarPDR.exe) but nothing it referenced actually existed.

Anyway, the issue has been solved! Combining a few tips from you guys, I copied the files from the disc to my a new folder on my desktop. Restarted the computer in safe mode and did the full install. Part of the install failed (the redistributable installs can't be done in safe mode) but that was okay, because I'd gotten past that part in regular mode anyway, so they already existed. The whole rest of the install went just fine in safe mode, and once it was done, I restarted back to regular windows mode and everything worked perfectly fine (Except that I hadn't noticed it defaulted to the MME setting, and was perplexed a little bit until I figured out to change to ASIO!)

For reference, in case anyone stumbles on this in the future, the install was forcing a restart on my computer (NOT a BSoD, because it would close down certain programs in the same order that my computer does when I do a normal shutdown sequence) IMMEDIATELY upon reaching the "Sonar.CHM" file. I have no clue what it was about this particular file that wasn't kosher with my computer, since it wasn't even executing the file itself (thus the file shouldn't have had an issue with any currently-running program or service.)

EDIT: It is entirely possible that, similar to what Slartabartfast said, the particular file wasn't the issue, it's just that I reached a point in the memory address of my RAM that was bad. Not entirely sure.

I also have reason to believe that there happens to be some kind of service or process on my computer that Sonar does not get along with, because occasionally Sonar will freeze (I've mostly noticed this in the following days after installation while I've been tooling around in Preferences, getting everything set up just right) and stop responding, forcing me to use Task Manager to forcibly end the process, but... Occasionally, it would freeze and stop responding, and not even an Elevated-Administrative privileged Task Manager could force-close the process... I'd have to fully reboot the computer. Very odd. But, I've not experienced this after stopping automatic-start of many non-essential processes and startup programs. I have yet to find the culprit.
 
Edit 2: Is there any way to have a mod set my post as the solution, since I came to the conclusion myself? I've made the helpful posts helpful with the little button, but can't set my own post as the solution.
post edited by RavenPanther - 2015/01/14 19:47:00
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