Deanahguitarist
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64bit version refuses to load
Hey guys! Sorry to post so soon after my other "solved" problem! but I am having a nightmare here!
Long story short, I noticed my 64bit version of Sonar hasnt been working for a while but never cared because I just used the 32bit version! However, as of today I installed my brand new Sampletank 3 and found out its only 64bit compatible!
So let me explain what happens when I try to run my 64bit version of Sonar 8.5 Studio
The splash screen temporarily loads up and then all of a sudden disapears and thats it! So I click it again and the same thing! It just wont load!
I tried re-installing it from the CD and still no joy! So then I started thinking there has got to be a file somewhere that doesnt get written over with a new install, and its that file thats currupt maybe? So I logged off of my windows 7 user account and logged into my other windows profile user account so that I would get a brand new desktop and MAYBE a chance to see if the 64 bit version of Sonar would load!
When I clicked it, it started asking me all of the things it asks when its first installed, do I want to import settings etc, and it has to perform some audio tests etc, and then it starts searching through the plugins just like it does on the very first time you install! ............ I started getting messages asking me about authorisation codes for my vst's (obviosly coz it thinks its a different machine or something) so I switched it off and started to think I was right about my theory! So does anybody have any idea what could be causing Sonar to not load? It cant be the installation as I have already tried re-installing!
Has anybody had similar issues? I have windows 64bit professional just in case you needed to know!
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JonD
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Re: 64bit version refuses to load
2015/01/09 17:13:16
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Deanahguitarist
.... It cant be the installation as I have already tried re-installing!
....
The standard uninstall - which you tried - often leaves remnants. You need to do a clean uninstall (and reinstall): http://forum.cakewalk.com/tm.aspx?m=1031378
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mettelus
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Re: 64bit version refuses to load
2015/01/09 17:24:23
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Something you may want to try prior to a complete uninstall/reinstall is to re-patch the installation you have on your computer and see if that takes. Both the 8.5.2 and 8.5.3 patches need to be run (in that order) and both files can be found here. The main SONAR program has been released with every patch I have seen which may be the issue (I do not own version 8.5, so cannot confirm this).
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Deanahguitarist
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Re: 64bit version refuses to load
2015/01/09 18:10:43
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Thanks guys!!Just a couple questions........How do I do the "Clean" uninstall and re-install?
I have already patched up to version 8.5.3 so do I need to run the 8.5.2 followed by the 8.5.3 patch?
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mettelus
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Re: 64bit version refuses to load
2015/01/09 18:14:20
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☄ Helpfulby Deanahguitarist 2015/01/21 13:42:54
The second post in the thread JonD linked has how to do a complete uninstall. If you have 8.5.3 already installed, you can just try the 8.5.3 patch again (it just needs at least 8.5.2 to run, and you meet that criteria).
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Sheanes
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Re: 64bit version refuses to load
2015/01/09 21:14:06
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☄ Helpfulby Deanahguitarist 2015/01/21 13:42:49
Personally I would try to find the Sonar re-installer funciton, and use that first.
then double check no Sonar is anywhere in Program Files and Program Files(x86).
then reinstall all the patches one by one on harddrive at Program Files (not Program Files(x86) as this is only for 32bit software).
If opening Sonar after that for the firstime, launches an initiation run, it should be ok
good luck anyway
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Teksonik
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Re: 64bit version refuses to load
2015/01/09 21:39:15
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☄ Helpfulby Deanahguitarist 2015/01/21 13:42:48
For what it's worth my Sonar X3 64 bit stopped working after an update to Sampletank 3. I thought it was just a coincidence and maybe it is but.........
It took me a few hours of uninstall/reinstall to get it working..........
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mudgel
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Re: 64bit version refuses to load
2015/01/10 07:49:11
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☄ Helpfulby Deanahguitarist 2015/01/21 13:42:42
There's no value in just doing a uninstall without the registry edits as it's usually the registry entries that are the cause of the problem.
Please follow the instructions linked to in the 2nd post.
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bitflipper
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Re: 64bit version refuses to load
2015/01/10 10:13:14
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☄ Helpfulby Deanahguitarist 2015/01/21 13:42:36
If you think about it, registry stuff is the only difference between one Windows user and another. Well, that and permissions, but if 32-bit SONAR runs OK for you then you can probably eliminate permissions. You'll know after deleting the registry keys, which will put your two Windows logins on the same footing. After doing that, you will have to go through that initialization sequence, e.g. scanning plugins, testing the interface and being asked about importing preferences just like a new installation.
Try bringing up SONAR in safe mode by holding the SHIFT key down while it's loading. This will prevent any plugins that are in your default project template from loading. You could have some 32-bit plugin in your template that's causing problems for 64-bit SONAR.
It's not like SONAR to just abort without any messages. Go to \users\{user_name}\appdata\roaming\cakewalk\sonar 8.5 studio\minidumps and check if there are .dmp files there that correspond to the dates and times when SONAR aborted. If so, one of these can be submitted to CW support and they'll be able to tell you what happened.
The only time I've ever seen SONAR just quit without an explanation it's been because another instance of SONAR was already running. If you had tried to run it previously and it hung during startup (or shutdown), it's possible there's an orphaned instance of the executable still running. You won't see it except in the Task Manager list of running processes, which is where you'll need to kill it. Check there, or reboot to make sure there are no orphans.
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Deanahguitarist
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Re: 64bit version refuses to load
2015/01/13 10:32:56
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Hi Chaps!! Once again BIG thanks for all your replies! I have fiddled and fiddled and bitflipper thanks so much for the info about submitting the report! I never knew that! Will definitely be using that in future!!
As far as the problem goes, I havent uninstalled yet as I found that REinstalling the 8.5.3 update has made the 64bit version work ok! Wohooo SUCCESS!! Well, kind of.......I have that once I do the 64bit update, the 32bit version stops working with exactly the same symptoms as the previous problem with the 64! arghhhhhh
So how do I get the 32bit version working? Well I go ahead and REinstall the 32bit version patch and BINGO! now it works! However, the 64bit version then stops working! LOL
It appears I cant have BOTH programs working at one time (I dont mean running them together BTW) I mean having the ability to switch from one to the other!
The reason I would like this is because I have many mixes saved with old 32bit version that have plugins that wont work in the 64! So it would have been fantastic to keep the 32bit for times in the future when I wanna go back into an old mix for some reason, but from this point on only use the 64bit due to samppletank 3 ONLY being compatible for a 64bit DAW
Am I right in thinking you cannot have both the 64bit and 32bit working together? Or is this just a problem with my system?
Thanks guys!
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Karyn
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Re: 64bit version refuses to load
2015/01/13 11:17:46
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☄ Helpfulby Deanahguitarist 2015/01/21 13:42:33
That sounds like you installed the 32 and 64 bit versions in the same place, or at least a .dll that should have 32 and 64 bit versions has got shared between your 2 installs.
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Deanahguitarist
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Re: 64bit version refuses to load
2015/01/15 11:57:21
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Hmmm that could be an issue! Although I am sure I never mess with the location of the install directoires during setup! In fact on closer inspection it would seem all the 64 bit stuff is in the correct Cakewalk folder inside the c/Program files dir, where as the 32 bit stuff is under c/program files (x86)
Although I do think maybe your on to something with a shared dll ?? What would be the best method to fix this? uninstall and then re-install? I have heard some replies saying uninstall doesnt fully uninstall sonar?
I dont know if this is worth mentioning or not, as it may seem completely off topic, but I am currently in a tech conversation with IK Multimedia, and have been for over a week regarding my new Sampletank 3. You see when I load up Sonar 64bit (when it works) I cannot make it FIND sampletank 3 in the plugins manager! I have tried EVERYTHING.......I Have made sure the plugin manager is looking in the correct folder where the sampletank3.dll is, but it finds everything else EXCEPT sampletank 3
It runs fine in standalone, but my sonar 64bit just wont find it!
IK Multimedia are out of ideas! and so you guys wouldnt think that this current sonar problem is connected in any way would you?
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Noel Borthwick [Cakewalk]
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Re: 64bit version refuses to load
2015/01/15 12:10:11
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The symptom sounds like your automation DLL got unregistered. To manually register it open an admin DOS box, navigate to the folder where the CW**auto.dll file is found. Typically "C:\Program Files\Cakewalk\Shared Utilities". On a X64 system running 32 bit the location would be: C:\Program Files (x86)\Cakewalk\Shared Utilities".
Then type this (replacing the ** by the appropriate version number that you see for your product) :
regsvr32 CW**Auto.dll
This should reregister the dll.
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Deanahguitarist
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Re: 64bit version refuses to load
2015/01/15 12:17:31
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Thanks Noel! Just looked and I have 3 files, which one should I apply changes to?
cw13auto.dll
CW85Auto.dll
cw100auto.dll
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Deanahguitarist
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Re: 64bit version refuses to load
2015/01/15 13:04:52
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Just did it to all three dlls and unfortunately the only sonar version that works is the 64bit, but the 32 still wont load, Doh!
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johnnyV
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Re: 64bit version refuses to load
2015/01/15 13:28:33
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I seem to remember I couldn't get both versions to work so what I did was installed my old Sonar 7 32 Bit. I would use that to open my old projects. Just an idea.
And take note that there is increadble pricing on the new Sonar for ALL Sonar users.
An 8.5 users will be more than well equipped using the new Pofessional version.
And if you go for the monthly rates you can sort of try before you buy.
I own an older version of Sonar
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Noel Borthwick [Cakewalk]
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Re: 64bit version refuses to load
2015/01/15 14:58:55
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The 32 bit files would be in the C:\Program Files (x86) folder.
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Deanahguitarist
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Re: 64bit version refuses to load
2015/01/16 11:38:48
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Hey chaps! After so much frustration I have decided to remove everything related to cakewalk and then re-install! I just wondered if Uninstalling is enough? How can I completely remove everything and start again? Somebody mentioned registry keys? How would I erase them?
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Deanahguitarist
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Re: 64bit version refuses to load
2015/01/16 13:36:14
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hey chaps! So I uninstalled all my sonar programs and then Reinstalled the 32bit version! BINGO it works fine!.......Then I proceeded to install the 64bit version! All the installing seemed to go fine, installed correct patches etc!.....Then afterwards I attempted to run the 64bit version......on double clicking the shortcut it placed on the desktop, I was greeted with this message "unable to execute file createprocess failed code 740"
So instead I went into the C:\Program Files\Cakewalk\SONAR 8.5 Studio folder and double clicked the EXE.... Now that actually worked and loaded up the 64bit version! However after scanning for the sampletank 3 dll, It STILL did not find it! Arghhhh
I then attempted to run the 32bit version of sonar, by going to C:\Program Files (x86)\Cakewalk\SONAR 8.5 Studio and double clicking the EXE.......but guess what? Splash screen shows up for a sec and then disappears and nothing happens! Kept my eye on the windows task manager and sure enough as soon as Sonar32bit show up it disappears!
It would seem that installing the 64bit version something messes up the 32bit version! Arghhhhhh
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Deanahguitarist
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Re: 64bit version refuses to load
2015/01/20 16:37:32
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Quick update guys......Uninstalled everything completely......Removed all registry entries.....restarted fresh and began installing Sonar 64bit.....Added updated to lastest patches 8.5.3 Loaded up Sonar 64 bit, YEP it works! :) To my surprise, after a scan in the plugin manager it FOUND sampletank 3 as well yay! This time round I made sure the only plugins that the 64bit Sonar was looking at were 64bit plugins! Now its time to install the 32bit Sonar ( So I can have access to my old mixes) Installed perfect, Then updated to lastest patches, and then ran the program! YAY! sonar 32 bit works as well! Closed down Sonar 32 bit, and tried to load Sonar 64bit......... NOPE! Splash screen attempts to load then nothing! Tried 32 bit version again....Yep works fine 64 bit, Nope! Refuses to load! Restarted PC, went straight to the 64bit Sonar and NOPE still nothing ....... About to set my PC on fire then huddle on the floor in the corner crying! 
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Sheanes
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Re: 64bit version refuses to load
2015/01/20 17:06:14
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☄ Helpfulby Deanahguitarist 2015/01/21 13:42:19
Deanah, don't see why you would want/need 2 versions of Sonar....32 bit stuff works fine in 64 bit Sonar normally.
I would remove the 32 bit Sonar.
Then install 64 bit version in Program Files.
Install all 32 bit VST in Program Files (x86) -> 32bit content needs te be in this folder....
Make sure to have the VST folder locations correctly set (Sonar,Edit in taskbar, Preferences, VST settings, VST paths -> make sure the folders for the 64 and 32 bit stuff is here.
Rescan VST and all should be ok.
good luck
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Deanahguitarist
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Re: 64bit version refuses to load
2015/01/20 17:33:16
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Hi Sheanes!
Thanks for the reply! Ah I thought I needed TWO versions because the 64bit version wont load all my 32bit vsts without a bridge! I was tempted to buy Jbridge as this seems like a good solution, but lots of people say its quite unstable and with my old mixes they have tons of 32 bit vsts! So its bound to crash all the time :/
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Sheanes
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Re: 64bit version refuses to load
2015/01/20 17:41:08
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☼ Best Answerby Deanahguitarist 2015/01/21 13:42:11
No need for an additional bridge I'd say and found in threads...
I have 32 bit working fine in 64 bit Sonar, I remember deleting a lot of stuff in Programm Files + Programm Files 86 because I had done a lot of installs...
So when I cleaned it all up and only 32 bit in Programm Files 86, then setting the Folder Locations + VST paths scans correctly and probs solved.
Hope you're ok soon
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JonD
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Re: 64bit version refuses to load
2015/01/20 17:53:29
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☄ Helpfulby Deanahguitarist 2015/01/21 13:42:15
Deanahguitarist
... Ah I thought I needed TWO versions because the 64bit version wont load all my 32bit vsts without a bridge! ....
Just install the 64 bit Sonar. It has a built-in Bridge that should read your 32 bit plugs.
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Deanahguitarist
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Re: 64bit version refuses to load
2015/01/21 13:41:45
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Thanks guys! Feel like an idiot after all this! If only I had known the 64 bit would have loaded the 32bit vsts ok! Anyway thanks for all your advise! It hasnt worked perfectly because theres a few issues I am having but they are a different subject so I will close this post now and start a new thread for any new questions! Thanks again to all you guys that took the time to help! This forum really is something special!
Deano
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