SOLVED: Upgrade not going so great

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doriginal
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2015/01/22 20:08:42 (permalink)

SOLVED: Upgrade not going so great

I am trying to upgrade to Platinum. I have Sonar X3e Producer. I should be able to get the upgrade for 149.00, It is still trying to charge me 499.00. I proceeded as normal. I got no prompt for login because I am already logged in. How frustrating. I look at command center and it is not seeing my old purchases. Where is all my stuff? Anybody have a clue why this is not working? 
post edited by doriginal - 2015/01/24 19:19:53

Intel core i7 2600 3.4 GHz 64 Bit 
16 GB  of Memory, Sonar Platinum ,OS  Windows 10 Professional, Sound Card: Komplete Audio 6, Controller: M-Audio Keystation Pro 88
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    Dave Modisette
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    Re: Upgrade not going so great 2015/01/22 21:20:56 (permalink)
    Did you change your email address in the new store?  If you did, change it back to the address you used when you bought X3.  I had the same problem.  Once I changed it to the old email all my old products appeared and then I was able to get the upgrade pricing.

    Dave Modisette ... rocks a Purrrfect Audio Studio Pro rig.
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    #2
    mudgel
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    Re: Upgrade not going so great 2015/01/22 23:30:06 (permalink)
    Command Centre doesn't see your old products. Only the new items installed using it.

    Mike V. (MUDGEL)

    STUDIO: Win 10 Pro x64, SPlat & CbB x64,
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    #3
    doriginal
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    Re: Upgrade not going so great 2015/01/24 19:21:45 (permalink)
    Thanks guys for the assist. It did have to do with the email issue when you setup the SSO. Customer service merged my info and everything solved. I got Platinum. Sweet!
     

    Intel core i7 2600 3.4 GHz 64 Bit 
    16 GB  of Memory, Sonar Platinum ,OS  Windows 10 Professional, Sound Card: Komplete Audio 6, Controller: M-Audio Keystation Pro 88
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