Can't see my product information (e.g. Sonar X3) with "SSO Account" *SOLVED*

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wruess
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2015/01/28 20:31:49 (permalink)
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Can't see my product information (e.g. Sonar X3) with "SSO Account" *SOLVED*

Trying to Upgrade to Platinum from X3.
 
A while ago I created a 'single sign on account' as instructed by the Cakelwalk folks.  Last time I logged into the store with this account, I was asked to 'login' again, using my (old) cakewalk login information - I could see all my products and registration information, dating back several years.
 
Now when I log into the Store using the 'single sign on account' - I do NOT see my product information AND the price of the Sonar Platinum upgrade is $425.  (And there's no other place to provide 'old' login information).  I'm afraid all of my old product information has not been attached to this new 'SSO' account.
 
Solution:  Just in case anyone else has this problem:  Turns out the email address attached to my 'SSO' account was different from the email address Cakewalk has attached to all my product registration info.  I changed it, and can now see my product info.  Kind of confusing, but is now working.
 
post edited by wruess - 2015/01/28 20:45:14
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