sxahern
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Q for CW Support - Old bugs : re-report or what?
Back in late 2013 I logged a bug report regarding customisable menus in X3. Having just installed the new Sonar Professional, the bug is still present. However, although the bug report still exists flagged as 'reproducible' there's been nothing changed since it was logged, and I seem to have no way of adding to the bug report to point out that it still occurs in the new version.
What's the procedure here? I had silly-level problems getting support to acknowledge the bug in the first place, as it got flagged as a feature request (for something that I acknowledged could already be done), then closed, and a second attempt got closed as a duplicate of the first by the same guy who clearly wasnt reading it properly, so I'd rather not have that happen again if there's a right way to flag it as 'still happening here'.
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karhide
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Re: Q for CW Support - Old bugs : re-report or what?
2015/02/01 07:11:39
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What is the bug that you reported?
Studio: Sonar Platinum/Cakewalk by Bandlab Intel Core i7 32GB RAM Samsung Evo 1TB system drive Windows 10 64bit - RME FireFace UFX - Focusrite OctoPre MK II - Audient Mico Mobile: Sonar Platinum/Cakewalk by Bandlab Intel Core i7 8GB RAM Samsung Evo 1TB system drive Windows 10 64bit - RME FireFace 400 Mobile2: Cakewalk by Bandlab Intel Core i7 8GB RAM 256 GB System Drive Windows 10 64 bit http://www.karhide.co.uk/https://karhide.bandcamp.com
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sxahern
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Re: Q for CW Support - Old bugs : re-report or what?
2015/02/01 08:21:58
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As I say, its related to customisable menus; they're not behaving the way they're supposed to, and the issue has been acknowledged. Do you work for CW support?
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karhide
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Re: Q for CW Support - Old bugs : re-report or what?
2015/02/01 12:41:00
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No I don't work for cakewalk but I'm interested in the customised menus because I didn't know you could do that.
Studio: Sonar Platinum/Cakewalk by Bandlab Intel Core i7 32GB RAM Samsung Evo 1TB system drive Windows 10 64bit - RME FireFace UFX - Focusrite OctoPre MK II - Audient Mico Mobile: Sonar Platinum/Cakewalk by Bandlab Intel Core i7 8GB RAM Samsung Evo 1TB system drive Windows 10 64bit - RME FireFace 400 Mobile2: Cakewalk by Bandlab Intel Core i7 8GB RAM 256 GB System Drive Windows 10 64 bit http://www.karhide.co.uk/https://karhide.bandcamp.com
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sxahern
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Re: Q for CW Support - Old bugs : re-report or what?
2015/02/01 13:24:39
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To clarify, when I say customisable menus, I mean the plugin menus.
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karhide
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Re: Q for CW Support - Old bugs : re-report or what?
2015/02/01 14:14:30
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Oh OK.
I've used that but not had any problems.
Studio: Sonar Platinum/Cakewalk by Bandlab Intel Core i7 32GB RAM Samsung Evo 1TB system drive Windows 10 64bit - RME FireFace UFX - Focusrite OctoPre MK II - Audient Mico Mobile: Sonar Platinum/Cakewalk by Bandlab Intel Core i7 8GB RAM Samsung Evo 1TB system drive Windows 10 64bit - RME FireFace 400 Mobile2: Cakewalk by Bandlab Intel Core i7 8GB RAM 256 GB System Drive Windows 10 64 bit http://www.karhide.co.uk/https://karhide.bandcamp.com
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sxahern
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Re: Q for CW Support - Old bugs : re-report or what?
2015/02/06 06:04:34
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Noone from support willing to say?
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Bristol_Jonesey
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Re: Q for CW Support - Old bugs : re-report or what?
2015/02/06 06:29:37
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This forum is peer to peer.
If you want a direct answer, contact Customer Support.
It would also be useful for other users to know exactly what the bug is.
CbB, Platinum, 64 bit throughoutCustom built i7 3930, 32Gb RAM, 2 x 1Tb Internal HDD, 1 x 1TB system SSD (Win 7), 1 x 500Gb system SSD (Win 10), 2 x 1Tb External HDD's, Dual boot Win 7 & Win 10 64 Bit, Saffire Pro 26, ISA One, Adam P11A,
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Wookiee
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Re: Q for CW Support - Old bugs : re-report or what?
2015/02/06 06:44:11
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By customising plugin menu's what exactly do you mean?
The order?
what appears in them?
could you please give us a clue.
I only ask as I have been running customised Plugin menu's for both FX and Instruments for a couple of years.
Life is not about waiting for the storm to pass, it's about learning to dance in the rain.
Karma has a way of finding its own way home.
Primary, i7 8700K 16Gigs Ram, 3x500gb SSD's 2TB Backup HHD Saffire Pro 40. Win 10 64Bit Secondary i7 4790K, 32GB Ram, 500Gb SSD OS/Prog's, 1TB Audio, 1TB Samples HHD AudioBox USB, Win 10 64Bit CbB, Adam's A7x's - Event 20/20's, Arturia V6, Korg Digital Legacy, Softube Modular, Arturia Keylab-88, USB-MidiSport 8x8
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sxahern
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Re: Q for CW Support - Old bugs : re-report or what?
2015/02/06 08:11:57
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Bristol_Jonesey
This forum is peer to peer.
But frequented by CW support staff, as per Ryan's post. Plus, posting here, there's the possibility that someone else already knows the answer to the question and can reply, peer to peer. If you want a direct answer, contact Customer Support. Ah, so you're saying I need to contact Customer Support to enquire whether I should contact Customer Support. That's useful, cheers. And implying that asking publically on the forums, in a thread like this, is a bad idea despite the fact that it would mean other people who might not know whether or not they also need to contact Customer Support to enquire whether they should contact Customer Support will know whether or not to contact Customer Support. Hmmm.
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sxahern
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Re: Q for CW Support - Old bugs : re-report or what?
2015/02/06 08:24:06
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WookieeBy customising plugin menu's what exactly do you mean?
The order?
what appears in them?
could you please give us a clue.
I only ask as I have been running customised Plugin menu's for both FX and Instruments for a couple of years.
The problem Im experiencing is with custom plugin menus not displaying the customised list of plugins properly. Specifically, in places where there are (mostly right-click based) plugin insertion menus where the custom plugin menus can be used, Sonar wont display submenus containing VST2 plugins, or VST2 plugins at all. The only place this doesnt occur is the browser. Im aware that its not a common issue, but it has been confirmed as replicable. This is somewhat disappointing to me because Ive been used to using customised menus since Sonar had VST support. However, as I say, Im not posting about this bug. What Im actually trying to find out is whether old reported bugs on need to be 'revived' or re-submitted for the new version of Sonar or not, as I can no longer add new information to that existing bug report. Im not even sure if that database is still active.
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Paul P
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Re: Q for CW Support - Old bugs : re-report or what?
2015/02/06 08:39:31
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☄ Helpfulby sxahern 2015/02/06 11:43:52
If a known bug has not been fixed in a new version, it couldn't hurt to resubmit a report.
Sonar Platinum [2017.10], Win7U x64 sp1, Xeon E5-1620 3.6 GHz, Asus P9X79WS, 16 GB ECC, 128gb SSD, HD7950, Mackie Blackjack
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Bristol_Jonesey
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Re: Q for CW Support - Old bugs : re-report or what?
2015/02/06 08:40:12
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sxahern
Bristol_Jonesey
This forum is peer to peer.
But frequented by CW support staff, as per Ryan's post.
Plus, posting here, there's the possibility that someone else already knows the answer to the question and can reply, peer to peer.
If you want a direct answer, contact Customer Support.
Ah, so you're saying I need to contact Customer Support to enquire whether I should contact Customer Support. That's useful, cheers.
And implying that asking publically on the forums, in a thread like this, is a bad idea despite the fact that it would mean other people who might not know whether or not they also need to contact Customer Support to enquire whether they should contact Customer Support will know whether or not to contact Customer Support. Hmmm.
In order to facilitate this, we need to know exactly what the problem is. You seem reluctant to post details
CbB, Platinum, 64 bit throughoutCustom built i7 3930, 32Gb RAM, 2 x 1Tb Internal HDD, 1 x 1TB system SSD (Win 7), 1 x 500Gb system SSD (Win 10), 2 x 1Tb External HDD's, Dual boot Win 7 & Win 10 64 Bit, Saffire Pro 26, ISA One, Adam P11A,
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sxahern
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Re: Q for CW Support - Old bugs : re-report or what?
2015/02/06 11:38:52
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Bristol_JoneseyIn order to facilitate this, we need to know exactly what the problem is. No, you'd just need to know what the procedure is regarding reporting old bugs, which would be entirely independent of what those bugs are. You seem reluctant to post details That's an interesting viewpoint, because even though the details are actually pretty much irrelevant to my actual question, I have posted them, in my reply to Wookieee.
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sxahern
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Re: Q for CW Support - Old bugs : re-report or what?
2015/02/06 11:43:09
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Paul P
If a known bug has not been fixed in a new version, it couldn't hurt to resubmit a report.
Cheers, I guess I'll do that.
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vintagevibe
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Re: Q for CW Support - Old bugs : re-report or what?
2015/02/06 13:47:35
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sxahern
Bristol_JoneseyIn order to facilitate this, we need to know exactly what the problem is.
No, you'd just need to know what the procedure is regarding reporting old bugs, which would be entirely independent of what those bugs are.
You seem reluctant to post details
That's an interesting viewpoint, because even though the details are actually pretty much irrelevant to my actual question, I have posted them, in my reply to Wookieee.
You get that a lot on this forum.
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Bristol_Jonesey
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Re: Q for CW Support - Old bugs : re-report or what?
2015/02/06 13:50:28
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sxahern
Bristol_JoneseyIn order to facilitate this, we need to know exactly what the problem is.
No, you'd just need to know what the procedure is regarding reporting old bugs, which would be entirely independent of what those bugs are.
You seem reluctant to post details
That's an interesting viewpoint, because even though the details are actually pretty much irrelevant to my actual question, I have posted them, in my reply to Wookieee.
Ah, I didn't see that when I posted.
CbB, Platinum, 64 bit throughoutCustom built i7 3930, 32Gb RAM, 2 x 1Tb Internal HDD, 1 x 1TB system SSD (Win 7), 1 x 500Gb system SSD (Win 10), 2 x 1Tb External HDD's, Dual boot Win 7 & Win 10 64 Bit, Saffire Pro 26, ISA One, Adam P11A,
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Wookiee
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Re: Q for CW Support - Old bugs : re-report or what?
2015/02/06 14:22:33
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sxahern
WookieeBy customising plugin menu's what exactly do you mean?
The order?
what appears in them?
could you please give us a clue.
I only ask as I have been running customised Plugin menu's for both FX and Instruments for a couple of years.
The problem Im experiencing is with custom plugin menus not displaying the customised list of plugins properly. Specifically, in places where there are (mostly right-click based) plugin insertion menus where the custom plugin menus can be used, Sonar wont display submenus containing VST2 plugins, or VST2 plugins at all. The only place this doesnt occur is the browser. Im aware that its not a common issue, but it has been confirmed as replicable.
This is somewhat disappointing to me because Ive been used to using customised menus since Sonar had VST support.
However, as I say, Im not posting about this bug. What Im actually trying to find out is whether old reported bugs on need to be 'revived' or re-submitted for the new version of Sonar or not, as I can no longer add new information to that existing bug report. Im not even sure if that database is still active.
I think I can see what your talking about as I just tried a little test in X3, my Platinum machine if off at the mo, If I open the FX bin in a clip it was not set to use the personalised menu but when I made that change it did persist when I closed X3 down and reopened it. Perhaps there is the problem that particular flag does not get set when setting FX to use a customised menu in the browser or track FX Bin? Regarding unfixed problems that have followed on from one version to the next I would say it can do no harm to report again. Hope that helps.
Life is not about waiting for the storm to pass, it's about learning to dance in the rain.
Karma has a way of finding its own way home.
Primary, i7 8700K 16Gigs Ram, 3x500gb SSD's 2TB Backup HHD Saffire Pro 40. Win 10 64Bit Secondary i7 4790K, 32GB Ram, 500Gb SSD OS/Prog's, 1TB Audio, 1TB Samples HHD AudioBox USB, Win 10 64Bit CbB, Adam's A7x's - Event 20/20's, Arturia V6, Korg Digital Legacy, Softube Modular, Arturia Keylab-88, USB-MidiSport 8x8
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