Platinum instability?

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TerraSin
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2015/03/03 21:32:41 (permalink)

Platinum instability?

I finally got around to doing my first actual project in Platinum and what I'm finding is that I feel like I'm walking on glass with it. It crashes constantly from pretty much anything I try to do with it, mostly when I'm loading or using plugins. Is this a common issue or is it just me? I've had it crash probably close to 50 times in the past 24 hours and worst part is, I can't send the damn error report in.
 
Also, for some reason it randomly rejects my ilok licenses after a crash.
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    Splat
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    Re: Platinum instability? 2015/03/03 21:38:14 (permalink)
    Can you explain please what you do to trigger the crash.
    What exactly happens when it crashes any error message?
    Have you looked in the windows event viewer?

    Right now I suspect a specific plugin. Try ruling them out. You could start by running in Sonar safe mode. Then have a look at your 32 bit plugins first.

    There is also a possibility that your audio interface firmware and drivers need updating. Running windows update is also recommended.

    Thanks

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    @48/24 & 128 buffers latency is 367 with offset of 38.

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    TerraSin
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    Re: Platinum instability? 2015/03/03 21:43:58 (permalink)
    There is nothing in particular that causes it. I just get that SONARPLT.exe has stopped working and the Fault Reporter pops up. It can be anything from loading kontakt or Play, loading a Prochannel module to exporting a wav. There is no rhyme or reason to it.
    #3
    Splat
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    Re: Platinum instability? 2015/03/03 21:50:42 (permalink)
    So I would rule things out in this order..

    1. Update interface drivers and firmware
    2. Run windows update.

    Some dodgy plugins might start working at this point.

    Then turn attention to plugins. If Sonar safe mode works Copy/paste project and start removing plugins until stable. Start with 32 bit.

    You might also want to check for updates for your plugins first.

    Cheers..

    Sell by date at 9000 posts. Do not feed.
    @48/24 & 128 buffers latency is 367 with offset of 38.

    Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
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    Splat
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    Re: Platinum instability? 2015/03/03 21:53:01 (permalink)
    Oh another thing.
    You might want to try a VST reset in preferences. Then do a rescan. Thanks.

    Sell by date at 9000 posts. Do not feed.
    @48/24 & 128 buffers latency is 367 with offset of 38.

    Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
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    scook
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    Re: Platinum instability? 2015/03/03 22:05:28 (permalink)
    If Platinum is creating dumps, they will be in the minidumps folder in your SONAR Platinum user directory. You can create a ticket by hand and attach a dump to it.
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    Splat
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    Re: Platinum instability? 2015/03/03 22:10:19 (permalink)
    Also please update to Braintree.

    Sell by date at 9000 posts. Do not feed.
    @48/24 & 128 buffers latency is 367 with offset of 38.

    Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
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    Anderton
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    Re: Platinum instability? 2015/03/04 08:23:25 (permalink)
    Check for new iLok drivers. I've been sandbagged a few times by having plug-ins that use iLok and not having the latest drivers.

    The first 3 books in "The Musician's Guide to Home Recording" series are available from Hal Leonard and http://www.reverb.com. Listen to my music on http://www.YouTube.com/thecraiganderton, and visit http://www.craiganderton.com. Thanks!
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    meh
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    Re: Platinum instability? 2015/03/04 12:00:17 (permalink)
    I am having lots of errors that I am forwarding on to the bakers.  I think they are all related to Amplitude which I have always had troubles with.
     
    rafone

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    TerraSin
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    Re: Platinum instability? 2015/03/04 16:57:53 (permalink)
    I've already done most everything mentioned here but I didn't think about iLok drivers. I know there was an update for that I've not yet done because it makes me reboot the computer so I'll give that a try tonight and see how it goes. Hopefully it will be a fix because thus far I'm pretty frustrated. :P
    #10
    scook
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    Re: Platinum instability? 2015/03/04 17:15:39 (permalink)
    TerraSin
     I've not yet done because it makes me reboot the computer

    Does this mean the PC is not regularly restarted?
    Is the PC rebooted after an application crashes?
    Is the PC shutdown or is sleep/hibernate used instead of shutdown?
     
    #11
    Splat
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    Re: Platinum instability? 2015/03/04 17:32:41 (permalink)
    When running firmware updates/windows updates/driver updates you generally need to restart your machine...?

    Shutting down your machine at night and rebooting regularly is always a good idea unless you have the SETI screensaver on or something.
     
    Anyway Craig's probably onto something...
     
    Cheers...

    Sell by date at 9000 posts. Do not feed.
    @48/24 & 128 buffers latency is 367 with offset of 38.

    Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
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